Customer Service Manager

RESUME

Deepali Sarapal E-MAIL:

acbhza@r.postjobfree.com

****- ***** ***** *****,

NEAR BY PUSA GATE,

NEW DELHI-110008

MOBILE NO. - 991*******

Objective

Being a part of the corporate industry, I have gained ample knowledge and

experience that I would like to share with the potential leaders of the

corporate world.

Professional Experience

Nokia Customer Experience Center

April 11 - Till Date

Center Manager

Job Profile:-

1. Interaction with Nokia Customers and resolve their queries.

2. Managing day-to-day activities.(Like floor strength, backend

strength and job sheet handling)

3. Interaction with branch head and provide the details of day-to-day

activities.

4. Successfully get the audit done in the center.

5. MIS data maintenance and managing minimum stock level.

6. E-Mail handling.

Keane World Zen India Pvt Ltd

Nov 06 - March 11

Customer Service Associate

Project: Pegasus (Hotel Process)

Brief: Keane is a global services firm that specializes in enabling

transformation of its clients' The transformation partner of choice for

clients across a broad array of industries, Keane is unique in its passion

for building satisfying and enduring relationships with clients. Keane's

solutions - which comprise consulting, technology, and outsourcing

services. Recently acquired by Caritor, an IT services industry pioneer,

Keane now offers services that span consulting, technology, and outsourcing

backed by greater technical depth, industry expertise, and geographic

reach.

Role: Executive.

It's a Backend process where in we are taking care of:-

1. Working on four GDS like Saber, Amadeus, World span, Apollo and

Galileo

2. Rate and data maintenance for hotel.

3. SRP building in CRS and GDS.

4. Inventory updating for hotels.

5. Rooms adding/deleting.

6. Rates adding/deleting.

7. PCC adding/deleting.

8. Test selling.

9. E-Mail Handling.

Achievement at Keane World Zen India Pvt Ltd

Appreciation certificate from Sr. Manager

Flash Award 07

STRACON BACK OFFICE SOLUTION PVT. LTD.

Jun 05 - Nov 06

Tickting Executive.

Process: Inbound (INDIAN AIRLINES)

. Making Online Reservation,

. Doing Tele-Check in,

. Giving Arrival-Departure information and Marketing Asst.

ACADEMIC QUALIFICATIONS

. Graduate in B.A.Pass from Delhi University.

. Passed 10+2 from C.B.S.E New Delhi.

. Passed matriculation from C.B.S.E New Delhi.

COMPUTER CONVERSANT

. MS Office (MS Word, MS Excel, MS PowerPoint).

. Excellent command over English speaking and English writing

PERSONAL PROFILE

Father's Name : RAMPAL SARPAL.

Date of Birth : 17TH November, 1983.

1 Marital Status : Single

Hobbies : Making Friends, Painting, Cooking,

Listening music.

Date: -

2

3 Deepali Sarpal .

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