Admin Assistant/Secretary/Receptionist/Sales & Marketing

DIANNE R. DUCAY

***A Tamarind Road #**-** Singapore 806105

Email: ***************@*****.***

OBJECTIVE

To be able to work in a established and service-oriented organization that

will provide personal growth and shall enhance my abilities and knowledge

leading a professional maturity in all aspects; thereby generating notable

contribution to the productivity and progressiveness of the company or

firm.

FUNDAMENTAL SKILLS

> Written and verbal English skills

> Work well independently and as a part of a team

> Management skills

> Computer literate - Proficient in Windows-based application (MS Office

and Internet)

JOB EXPERIENCES

1. Company: Sitel Philippines

Position: Customer Service Representative

Job description: Verify important information from our loyal

customers from Capital One. Make sure we provide excellent customer

service to our customers and protects them from their information to

be taken away.

2. Company: Harte Hanks (Market Market, Fort Bonifacio Global City

Taguig)

(February 6, 2012 - May 5, 2012)

Position: Customer Service Representative (Up-Skilled)

Job Description: Handles customer's (US, Canada and other

international customers) inquiries, complaints and providing technical

support. Account name is MLB (Major League Baseball) which provides

online audio and video subscription from the website and supports

other features. Also answers customers concerns through email support

that is required to finish minimum of 15-20 emails per hour semi-

scripted.

3. Company: Telus International (Market Market, Fort Bonifacio Global

City Taguig)

(November 2, 2011 - February 5, 2012)

Position: Customer Service Representative

Job Description: Account name is Barnes and Noble that handles digital

support for customers who uses Nook Tablets to read digital books,

magazines, textbooks, games, apps, etc.

4. Company: Emirates Refreshments Co. (Dubai, UAE)

(May 2007 - September 2010)

Position: Sales & Marketing Co-ordinator

Job Description: Handling all incoming and outgoing calls (inquiries,

complaints, orders, etc) and filing of documents including marketing,

sales, etc. Responsible for all administrative and office general

works. Receiving incoming faxes and mails, sending outgoing faxes and

mails. Assisting the Marketing Manager to all marketing related

responsibilities including advertising and promotions. Responsible for

letter correspondences, hotel and flight booking, and meetings of the

General Manager.

Accomplishments: Created several sales reports for each salesman and

sales supervisors which this is still being used up to present.

Appointed as a Marketing Executive to handle company's marketing

responsibilities. The head of Finance found my essential skills in

accounts and was transferred to Finance department as an

Account/Finance Secretary.

Position: Account/Finance Secretary

Job Description: Taking Minutes of the Management, Credit & Operations

(Accounts) Meeting. Reporting directly to Finance Manager and Director

submitting and filing all letter correspondences and documents.

Preparing company's collection and bank balances report. Posting and

informing all company's important announcements, inter office memos,

new policies and accounts forms to any employee concerned. Upon

completion, all cheques prepared by accounts must be thoroughly

checked before submitting to the higher Management for signature.

Accurate and constant communication with several company's banks with

regards to closing the account, bank transfer, opening current or

salary account, accounts movement, etc. Keeping all employees' (old

and new) stationeries and maintaining a complete list required by each

employee.

Accomplishments: Created all different template collection reports for

the new appointed Credit Control Manager.

5. Company: Flying Colours (JAFZA Dubai, UAE)

(December 2006 - February 2007)

Position: Office Administrator

Job Description: Handling customer's inquiries, follow-ups and

complaints. Issuing invoices both cash/credit. Ordering all materials

needed for the production after inventory. Photocopying, scanning,

laminating and printing of documents. Responsible for administrative

and office general works.

SEMINARS ATTENDED

> Development Seminar on Personality Development - October 26, 2002

AMA Computer College - Lipa Campus

> Development Seminar on Leadership - November 10, 2002

AMA Computer College - Lipa Campus

> Seminar on E-Commerce - August 14, 2004

AMA Computer College - Lipa Campus

> STRAMAN: A New Approach in New Era of Rapid Change - April 12, 2005

AMA Computer College - Lipa Campus

> Digital Economy Promoting Competition, Innovation and Opportunity to

Business - July 27, 2004

PERSONAL INFORMATION

Age : 28

Date of Birth : June 27, 1985

Citizenship : Filipino

Civil Status : Single

Passport No. : XX2285712

Education : AMA Computer College

Lipa City Campus

Bachelor of Science in Business

Administration

(Major in Management)

CHARACTER REFERENCES UPON REQUEST

I hereby certify that the above mentioned information are true and

correct to the best of my knowledge and ability.

DIANNE R. DUCAY

APPLICANT

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