Customer Service Software

SARAH CLARK

**** ***** ** **, ******, MN ***** • 763-***-**** • *************@*****.***

RELEVANT SKILLS

TECHNICAL

Familiar with and able to troubleshoot/repair several software applications, including, but not limited to: Adobe, Lotus Notes,

Outlook, PGP, Oracle, and all office software and Windows operating systems.

Familiar with and able to troubleshoot computer hardware.

Performed upgrades, installation of software and drivers, and essential desktop troubleshooting.

Deployed updates, service packs, and hot fixes using Windows Update, Automatic Updates, and Group Policies.

Assisted in troubleshooting issues relating to operating system issues, network connectivity, domain access, upgrades, MS Office

products, and other software and Internet connectivity.

Researched technical solutions.

CUSTOMER SERVICE

Outstanding problem solving and active listening skills – able to diffuse difficult situations with tact and ease.

Exceptional ability to build productive relationships, resolve complex issues, and win customer loyalty.

Quick learner with the ability to translate complex ideas and processes into non-technical, easy to understand terms.

Superior customer service, telephone and computer skills.

Solid work ethic concerning meeting deadlines, reliability, and attention to detail.

AVIATION

Familiar with all shop and flight line practices, procedures, and equipment.

Familiar with aircraft and maintenance forms and logbooks.

Familiar with the purpose, use, description, and maintenance on the following systems:

Airframe & Powerplant systems and components ECS components and subsystems

Landing gear and brake systems Hydraulic and Pneudrolic systems

Electrical and Avionics systems Operating procedures of the LIMMS/GAS system

Fuel systems and subsystems Armament, Rotor, Sighting, and Drive systems

EDUCATION

University of Minnesota Minneapolis, MN

Bachelor of Science in Scientific and Technical Communication Anticipated Graduation: May 2014

North Hennepin Community College Brooklyn Park, MN

Associates Degree in Liberal Arts Graduated: December 2011

Dean’s List: Fall 2011

RELEVANT COURSEWORK

Usability Electronic Media Production

Editing Communication Modes & Methods

Technical & Professional Writing Rhetoric, Technology, and the Internet

Web Design Design & Visual Presentation

Scientific and Technical Communication and the Law Visual Rhetoric

Project Design and Development Typography

Scientific & Technical Presentations Human Centered Design

EMPLOYMENT HISTORY

2011 – Current

Cashier & Dog Bather

PetSmart Coon Rapids, MN

7/2013 – 11/2013

IT Help Desk

Nexpro Staffing at Carl Zeiss Maple Grove, MN

2009 - 2010

Help Desk Technician

TekSystems/LCI at 3M Minneapolis, MN

2009

Computer and Software Technician

CC-OPS at Raytheon Tucson, AZ

SPECIAL MENTION

Achievement Medal for Civilian Service, Department Certificate of Outstanding Achievement, Army

of the Army, 2006 Aviation Association of America - 2005

Certificate of Achievement, Department of the Army, Certificate of Achievement, Department of the Army,

2005 2006

Honorable Discharge, Department of the Army, 2006

COMMUNITY ENVOLVEMENT

Member of the planning committee for the Great Plains Alliance for Computers and Writing Conference at the University

of Minnesota on November 8, 2013

Currently on the planning committee for the Spring Lake Park Youth Hockey Association’s Mite Jamboree

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