Customer Service Sales

Melinda E. Ketchel

Objective

Seeking a challenge that utilizes my outgoing personality and my skills in the area of my competence. Aspire to enrich my knowledge while participating as part of a team that contributes to the growth of the organization while expanding my experience in the field.

Career Overview

*Motivated, results driven Agency Producer, licensed in Michigan for all lines of insurance.

*Reliable Customer Services Representative with proven ability to establish great rapport with clients.

*Friendly sales associate with experience in diverse retail and customer service environments.

*Effective in absorbing new computer programs per new occupation.

Accomplishments

*Highly productive in marketing and assessing insurance needs.

*Consistently received positive feedback from guests and created repeat business by developing relationships with customers.

*Accomplished in assisting customers over the phone and in person regarding insurance sales, guest complaints, company operations, product, promotions and orders, ever maintaining a positive experience for all.

*Competent in utilizing several individualized business related computer programs including: Sims, Ecms, and other agency software for Farmers Insurance as well as Microsoft word.

Achievements and other related experience

*Organized team player with genuine interest in resolving customer problems efficiently.

*Strong verbal and written communication skills.

*Received the Senior Purchase Award from the Art Department of Alma College in 2003.

*Volunteered for the Michigan Humane Society as an animal caretaker.

*Organized Canine Socialization

*Retail Sales

*In store visual display

*Cashier

*Delivery

Education

Licensed in the State of Michigan to sell Property, Casualty, Life, Accident and Health insurance

Kaplan University 2013

Alma College, Alma, MI

Bachelor’s Degree of Fine Arts in Photography 2003

Work Experience

Farmer’s Insurance, Grand Rapids, MI, Agency Producer 2012 - current

Barnes Research, Grand Rapids, MI, Market Researcher 2009 - 2012

The Barking Lot, Chicago, IL, Customer Service Representative 2004 - 2005

*********@*****.*** Melinda Ketchel 616-***-****

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