Project Manager Customer Service
Resume:
JONAS B. MORK
Hudson, WI ***16
*******@*****.***
PROFILE:
A versatile, analytical and hard-working manager with a practical hands-on approach, who always strives
to achieve the best result. Able to collect and analyze information, digest facts/figures and quickly grasp
complex issues. Excellent negotiation and problem-solving skills and swiftly identifies the root of any
problem and develops an effective solution. Proven ability to manage and complete projects to the
highest standard with a meticulous attention to detail and within agreed deadlines.
MAJOR ACHIEVEMENTS:
• Successfully completed an 11-week project in 9 weeks; this saved both J. Hage Construction and
the owner substantial money by allowing the store to open early for business.
• Worked side-by-side with FBI, NYPD, FDBY and Port Authority offices on the World Trade
Center cleanup at the Fresh Kills Landfill on Staten Island, New York; assisted in completing the
project in just over 10 months, roughly 14 months ahead of projected completion date, giving the
families and friends of the victims closure.
• Advised on crucial route audits and progression reports to maximize efficiency with drivers and
clients: helped raise awareness of the importance of recycling to commercial and residential
clients.
CAREER HISTORY:
Senior Project Manager, Division 21, St. Paul, MN 2012-
2013
• Managed projects from bidding to completion.
• Scheduled crews and subcontractors to complete projects.
• Set up forecasts to show progression and future costs on each project.
• Travelled throughout the United States for kick-off and final project meetings.
Project Manager/Field Support Supervisor, CertaPro Painters, Indianapolis, IN 2009-
2010
• Scheduled crews to perform work on warranty work for Marvin Windows.
• Trained crews on technique and customer service to take into the field.
• Performed painting duties on special quality issues and complaints.
• Travelled throughout the Midwest and East Coast to perform site audits and perform take-offs on
projects.
Co-Owner, Premier Contracting Company, LLC, St. Paul, MN 2009-
2012
• Started remodeling company with two other partners.
• Estimating and drawing up plans for clients.
• Meeting with potential and current clients to review quotes and possible improvement
opportunities.
• Scheduling projects and purchasing all materials needed to complete project.
Project Manager, Rinnovare, Inc., St. Paul, MN 2008
• Bidding projects to homeowners by visiting jobsites and drawing up plans to fit the customer’s
wants and needs while staying within budget.
• Performing take-offs from plans drawn up by Rinnovare, Inc., and architects.
• Negotiating bids with subcontractors and scheduling and coordinating stages of the projects.
Vice President, J. Hage Construction, LLC, Lakeville, MN 2006-
2008
• Bidding tenant build-out projects throughout the United States by contacting subcontractors.
• Negotiating proposals to attain better bid results.
• Managing projects from inception to completion by setting schedules and overseeing all aspects
of the project.
• Travelled to project sites regularly to meet with jobsite superintendents, owners, architects, city
inspectors, mall officials and subcontractors.
Project Manager, Cobra Construction, Vadnais Heights, MN 2004-
2006
General Manager/Project Manager, Century Concrete Sawing, Inc., and Century Construction
Company, Inc., South St. Paul, MN
2004-2005
Project Manager, Freier’s Electric & Heating, Ellsworth, WI 2002-
2004
Division & Project Manager, Kieger Enterprises, Inc., Lino Lakes, MN 2001-
2002
Site Supervisor/Ops Manager, Waste Management, River Falls & Osceola, WI 1995-
2001
• Managed 13 drivers, 11 routes, 2 mechanics, and 2 office personnel when I was in Osceloa, WI
• Supervised 20 drivers, 16 routes, 2 mechanics and 3 office personnel when I was in River Falls,
WI
• Managed day-to-day operations, handled all customer complaints, performed all route changes,
tabulated all recycling tonnages for local municipalities, townships and counties, performed
regular route audits and led monthly safety meetings.
• Analyzed daily progress reports to keep routes performing at their most profitable.
• Handled all hiring of new employees and all disciplinary actions on existing employees.
EDUCATION:
• Bachelor of Arts Degree in Business Administration from the University of Wisconsin-River
Falls, with a minor in Economics 1996
AFFILIATIONS:
• ASA Umpire, 1993-present
• 3rd Degree Knight with the Knights of Columbus, 1985-present
• Youth baseball and basketball coach, 2007-present
REFERENCES:
• Available upon request
Contact this candidate