Post Job Free
Sign in

Customer Service Medical

Location:
Kings Mountain, NC
Posted:
December 05, 2013

Contact this candidate

Resume:

Mark D. Owens, LPN

**** ********* *****, ********, ** 28052

704-***-****

**************@*****.***

MEDICAL CALL CENTER SUPERVISOR

8+ years experience in a call center environment; 2 of those years focused

on supervisory duties

LPN since 2008 and upon graduation moved into a call center position

requiring nursing licensure to provide customer service with a strong

emphasis on medical charting of adverse event and/or product complaint

information for report purposes.

EXPERIENCE

TELERX, KINGS MTN, NC

Consumer Account Supervisor Apr 2013-Current

Currently supervises approximately 20-30 consumer call center agents.

Provides coaching, training, and monitoring to nurture staff into

successful phone agents.

De-escalate irate callers and sensitive situations.

Certified trainer, both performing and assisting with program utilized

computer systems training as well as program specific.

HCP Program Team Lead Aug 2010-Mar 2013

Supervised Critical Care, Oncology, and Musculoskeletal product agents.

Provided coaching, training, and monitoring to nurture my staff into

successful phone agents.

De-escalate irate callers and sensitive situations.

Certified trainer, both performing and assisting with program utilized

computer systems training as well as pharmaceutical procedural training.

HCP Customer Service Representative LPN Nov 2008-Aug 2010

Guided and managed contact with Healthcare Professionals and Consumers and

business partners.

Recognized and reported Adverse Events and Product Complaints to the

pharmaceutical safety department, which were reported to the FDA.

During this time, I also became an agent trainer and successfully mentored

many new hires into accomplished agents.

COUNTRY TIME INN, KINGS MTN, NC

CNA II / MED-TECH Oct 2007-Nov

2008

Distributed medications and providing general care for approximately 30

patients.

Managed the CNA staff as well as performing any supervisory issues that may

have occurred after normal business hours.

Performed staff training during our transition from paper medical charting

to electronic medical charting

MUTUAL OF OMAHA, GASTONIA, NC

Claims Examiner/Analyst 2001-2005

Processed medical claims on a private level as well as a governmental level

which required that I obtain a government clearance.

Reviewed claims, approving or denying appeals claims for hospital billing

as well as durable medical equipment.

EDUCATION

Gaston College

Licensed Practical Nurse - July 2008

CERTIFICATIONS

North Carolina CPR and AED Certified



Contact this candidate