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Manager Customer Service

Location:
Arlington Heights, IL
Posted:
December 05, 2013

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Resume:

JEFFREY W. HUCKEBY

**** * ******* **.

Arlington Heights IL.

630-***-****

acbht4@r.postjobfree.com

OBJECTIVE

To find a fulfilling career in the service industry that allows me to apply

my exceptional people skills. I am a self motivated, organized individual

with extensive experience in material and food services, inventory control,

and customer service.

I am articulate and have honed my customer relations skills through sales

or management positions that required a high degree of contact with the

general public. I am proficient at resolving situations created by altered

circumstances such as guest issues resolution, rush orders, order

corrections, inventory status problems, and computer system failure.

EXPERIENCE

2moveitonline.com Chicago Metro area, IL

2008 - current

Business Owner - Self employed as an online overstock liquidator.

Responsible for all aspects of running a small business, including

product resourcing, pricing, sales and shipping with intense focus on

customer satisfaction.

McCormic & Schmick's Rosemont, IL.

2012 - 2013

Server - Position included all duties pertaining to service in a fine

dining atmosphere with "crumb clean" service. Excelled in up-selling,

wine knowledge, development of "regulars" (return guests).

Consistently recognized for sales of Laundry's select club

memberships.

Cooper's Hawk Restaurant and Winery Wheeling, IL

2009 - 2011

Server - Fulfilled all duties pertaining to wait service in a

casual/modern dining facility. Excelled in up-selling, wine knowledge,

developing my own set of regulars and promoting new wine club

memberships.

Dave and Buster's inc. Addison, IL

2007 - 2008

Restaurant Manager - Position included responsibility for direct

sales, profitability, and labor cost of a large scale (54,000 sq feet)

restaurant, dinner theater, billiards, private banquet and gaming

facility accommodating partys/groups of 10 - 2,000 and generating $10

to $12 million in annual sales. I was recognized for excellence in

party up-sales at a rate of approximately $4,000.00 a month.

Champp's Americana Schaumburg/Skokie, IL.

2006 - 2007

Restaurant Manager - Position included responsibility for hiring,

scheduling and managing wait, bar and host staff. As well as building

late night business through promotions and events. In addition I also

managed assigned areas of P&L.

Cyberwize.com Headquarters: Sarasota, Fl.

2002 - 2006

Independent Business Owner - Marketed twelve product and

service lines over the internet focusing on the mega industries of

healthcare, personal and business solutions, and travel. Responsible

for all aspects of running home based business, and training new

business owners.

JEFFREY W. HUCKEBY

2210 W Nichols Rd.

Arlington Heights IL.

630-***-****

acbht4@r.postjobfree.com

Ala Carte Entertainment Metro. Chicago, IL

Carmalita's Cocina Restaurant & Bartlett Ballroom 2000 - 2002

Cadillac Ranch Nightclub

Magnum's Prime Steak House and Banquets

Cristal Nightclub

Restaurant and Nightclub Manager - Positions included responsibility

for managing fine dining restaurant and banquet facility as well as

managing and promoting an upscale nightclub. Primary area of

responsibility in restaurant included management of restaurant/club

operating system hardware, alcohol/beverage inventory, employee

scheduling, managing assigned area of P&L, and assisting banquet

manager with evening banquet functions. As sole manager of the

nightclub, additional responsibilities included managing special

events/live bands and nightclub employee scheduling. It also included

developing and maintaining a "regular" guest base through promotions

and comp/VIP programs.

Red Lobster Restaurant Metro. Chicago, IL

1999 - 2000

Restaurant and Bar Manager - Position included those of Service

Manager and Beverage & Hospitality Manager in two restaurants. These

positions involved almost every aspect of restaurant management

including interviewing, hiring, scheduling, motivating and supervising

all restaurant staff. Additionally, responsibilities included

inventory management, sales forecasting, and planning and preparing

for daily product usage.

TGIFriday's Restaurant Metro. Chicago, IL

1996 - 1999

Restaurant Manager - Positions included those of Service Manager and

Bar Manager in four restaurants. Received substantial training in

restaurant management, including P&L/inventory/labor management, and

employee motivation and discipline.

INDUSTRY TRAINING AND SPECIALIZED SKILLS

. Extensive customer service and management training.

. ServSafe Food Safety "Manager" training and exam, ServSafe Alcohol

training and exam

. MICROS, SQUIRRL, ALOHA, HALO, OpenTable Point Of Sales and customer

ordering systems.

. Computer systems and software including the Microsoft Office Suite and

various business programs

EDUCATION

. Texas Technological University, Lubbock, TX.- Liberal Arts Program

. Harper College, Palatine, IL. - Liberal Arts Program

. Monterey High School, Lubbock, TX.



Contact this candidate