Manager Customer Service
Resume:
JEFFREY W. HUCKEBY
Arlington Heights IL.
***********@*****.***
OBJECTIVE
To find a fulfilling career in the service industry that allows me to apply
my exceptional people skills. I am a self motivated, organized individual
with extensive experience in material and food services, inventory control,
and customer service.
I am articulate and have honed my customer relations skills through sales
or management positions that required a high degree of contact with the
general public. I am proficient at resolving situations created by altered
circumstances such as guest issues resolution, rush orders, order
corrections, inventory status problems, and computer system failure.
EXPERIENCE
2moveitonline.com Chicago Metro area, IL
2008 - current
Business Owner - Self employed as an online overstock liquidator.
Responsible for all aspects of running a small business, including
product resourcing, pricing, sales and shipping with intense focus on
customer satisfaction.
McCormic & Schmick's Rosemont, IL.
2012 - 2013
Server - Position included all duties pertaining to service in a fine
dining atmosphere with "crumb clean" service. Excelled in up-selling,
wine knowledge, development of "regulars" (return guests).
Consistently recognized for sales of Laundry's select club
memberships.
Cooper's Hawk Restaurant and Winery Wheeling, IL
2009 - 2011
Server - Fulfilled all duties pertaining to wait service in a
casual/modern dining facility. Excelled in up-selling, wine knowledge,
developing my own set of regulars and promoting new wine club
memberships.
Dave and Buster's inc. Addison, IL
2007 - 2008
Restaurant Manager - Position included responsibility for direct
sales, profitability, and labor cost of a large scale (54,000 sq feet)
restaurant, dinner theater, billiards, private banquet and gaming
facility accommodating partys/groups of 10 - 2,000 and generating $10
to $12 million in annual sales. I was recognized for excellence in
party up-sales at a rate of approximately $4,000.00 a month.
Champp's Americana Schaumburg/Skokie, IL.
2006 - 2007
Restaurant Manager - Position included responsibility for hiring,
scheduling and managing wait, bar and host staff. As well as building
late night business through promotions and events. In addition I also
managed assigned areas of P&L.
Cyberwize.com Headquarters: Sarasota, Fl.
2002 - 2006
Independent Business Owner - Marketed twelve product and
service lines over the internet focusing on the mega industries of
healthcare, personal and business solutions, and travel. Responsible
for all aspects of running home based business, and training new
business owners.
JEFFREY W. HUCKEBY
2210 W Nichols Rd.
Arlington Heights IL.
***********@*****.***
Ala Carte Entertainment Metro. Chicago, IL
Carmalita's Cocina Restaurant & Bartlett Ballroom 2000 - 2002
Cadillac Ranch Nightclub
Magnum's Prime Steak House and Banquets
Cristal Nightclub
Restaurant and Nightclub Manager - Positions included responsibility
for managing fine dining restaurant and banquet facility as well as
managing and promoting an upscale nightclub. Primary area of
responsibility in restaurant included management of restaurant/club
operating system hardware, alcohol/beverage inventory, employee
scheduling, managing assigned area of P&L, and assisting banquet
manager with evening banquet functions. As sole manager of the
nightclub, additional responsibilities included managing special
events/live bands and nightclub employee scheduling. It also included
developing and maintaining a "regular" guest base through promotions
and comp/VIP programs.
Red Lobster Restaurant Metro. Chicago, IL
1999 - 2000
Restaurant and Bar Manager - Position included those of Service
Manager and Beverage & Hospitality Manager in two restaurants. These
positions involved almost every aspect of restaurant management
including interviewing, hiring, scheduling, motivating and supervising
all restaurant staff. Additionally, responsibilities included
inventory management, sales forecasting, and planning and preparing
for daily product usage.
TGIFriday's Restaurant Metro. Chicago, IL
1996 - 1999
Restaurant Manager - Positions included those of Service Manager and
Bar Manager in four restaurants. Received substantial training in
restaurant management, including P&L/inventory/labor management, and
employee motivation and discipline.
INDUSTRY TRAINING AND SPECIALIZED SKILLS
. Extensive customer service and management training.
. ServSafe Food Safety "Manager" training and exam, ServSafe Alcohol
training and exam
. MICROS, SQUIRRL, ALOHA, HALO, OpenTable Point Of Sales and customer
ordering systems.
. Computer systems and software including the Microsoft Office Suite and
various business programs
EDUCATION
. Texas Technological University, Lubbock, TX.- Liberal Arts Program
. Harper College, Palatine, IL. - Liberal Arts Program
. Monterey High School, Lubbock, TX.
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