Management Executive Assistant

LAURA A. CLINE

**** ****** ******, ***** ****, Ohio 43123

Cell: 614/886-1191 Email: ******@*********.***

Career Objective:

To further my skills and knowledge to the best of my abilities, allowing

the opportunity to better assist my employer as well as team members; and

enhance my contribution to its highest level throughout the remainder of my

career.

Education:

High School Graduate Teays Valley HS 1983

Vocational School Graduate Eastland Vocational 1983 Cosmetology

Some College Night Courses (Business Administration, Shorthand,

Business Management)

Six Sigma Lean Training Certified Green Belt May, 2008

Skills:

Type 75+ wpm Executive Assistant

Transcription/Dictation Department Management

Speedwriting Office Management

Shorthand Legal Assistant (Administrative)

(not recently used) Court Stenography

10-key by touch Organization/Multi-tasking

AP/AR Compose Written Correspondence

Microsoft Word Strong Attention to Detail

Microsoft Word 7 Deadline Efficient

WordPerfect Excellent Proofreading and Grammar

Excel Strict Confidentiality Compliance

PowerPoint Redefining of Position/s Tasks and Duties

Access Departmentally

Visio Restructuring of Departments

Quark Express Prioritization of Tasks/Dept. Duties

Lotus 1-2-3 Interviewing/Hiring New Team Members

Lotus Notes Team Member Evaluations

Outlook Disciplinary Processes/Documentation

Image Trax Spreadsheets

Excel Time Report Strategic/Production Reports

Case Notes Legal Terminology

Adobe Acrobat 9 Medical Terminology

Adobe Reader 8 Psychological Terminology

Internet Research FCSO Codes/Signals/CAD system

FTR (digital dictation/transcription) FCSO Communications/Dispatching

Various Databases LEADS Certified as of October, 2013

Six Sigma Green Belt

LAURA A. CLINE

(maiden name: Gilfillen)

Employment History:

Franklin County Sheriff Department August, 2013 - November, 2013

410 S. High Street

Columbus, Ohio 43215

Job Title: Communications Technician

Job Description: Respond to call taking needs on Admin and 911 incoming

lines, monitor and operate LEADS system and LEADS traffic; Dispatch calls

to Deputies and Township cars; TAC Channels; transfer calls to appropriate

agencies (i.e. EMS/Fire/other county agencies) when necessary. Apply

appropriate codes and signals to incoming calls when entering into CAD

System. Have knowledge of CAD System, Main Channel Dispatching, TAC

Channel, LEADS System and be LEADS Certified.

Franklin County Children Services September 6, 2011 - August 2013

525 E. Mound Street and

4071 E. Main Street, Cols, Ohio

Job Title: Office Manager I

Job Description: Supervise, coordinate, plan and organize tasks performed by

clerical staff in the department; assign work and evaluate performance and

recommend appropriate personnel action; hold supervisory and unit meetings;

provide training to employees; answer inquiries and address complaints referring

to others where appropriate. Hire departmental clerical staff. Conduct and

manage individual conferences with staff twice per month. Ensure timely and

accurate processing of Intake referrals, ensuring that all information is

maintained in a highly confidential nature. Enter Intake referrals and

completes other clerical duties when staffing needs demand it. Performs complex

clerical duties of a confidential nature, developing and implementing procedures

for clerical function of the work unit; works in conjunction with chain of

command to coordinate departmental clerical coverage and work flow. Performs

other related duties as assigned, including but not limited to providing

clerical support to the off-shift Program Services management team.

Participate and meet requirements of annual job related and cultural trainings.

Evaluate processes of departmental tasks and redefine accordingly to meet the

needs of agency customers and related departments. Participate on various

project committees to contribute insight and knowledge to various upcoming

projects/tasks as they are built, reconstructed and implemented into daily work

flow processes. Attend and contribute to management meetings, all staff

meetings and other meetings necessary as they arise. Conduct unit meetings with

staff on a monthly basis. The department in which I manage staff is a 24/7

department. Therefore I am on call outside my working hours as well to provide

support to staff for any urgencies that may arise after normal business hours

and weekends. Responding to calls and at times going to the office outside

scheduled hours to provide the necessary service and assistance is required and

performed on an as needed basis.

LAURA A. CLINE

(maiden name: Gilfillen)

Employment History (continued):

EXXCEL Project Management September, 2008 to September, 2011

Columbus, Ohio

Job Title: Executive Assistant to President/CEO; and

Supervisor of Reception Area and Staff

Job Description: Organize, correlate meetings (personal/business); travel

arrangements, itinerary; control professional and personal calendars for

President/CEO; Dictation; Transcription; all administrative duties and

functions for President/CEO; personal and professional errands; scheduling

of senior management meetings; contact management for President/CEO; Manage

and correlate task schedules for President/CEO; Implement new strategies to

enhance and strengthen inner office organization of filing systems and

project files; team meetings and meeting notes; supervise front

desk/reception area and staff; conduct performance evaluations; restructure

tasks relative to administrative and reception positions; Production of

reports and spreadsheets; Office organization; filter incoming calls to

President/CEO; Prepare and produce sales packages, proposal books;

Presentation tools; lengthy typing projects (i.e. contracts, informational

documents, bids, research information, etc.); Internet research; Various

office functions; assist team members whenever possible with various tasks

in the office.

Electronic Classroom of Tomorrow (ECOT) February 2007 - August 2008

Columbus, Ohio

Job Title: Registrar; Promoted May, 2007 to Supervisor of Records

Department

Job Description: Manage all Records Dept. staff; Pre-evaluations;

Final evaluations; Department Head meetings; Manage and oversee all

restructuring with the department and provide status reports to Senior

Management; Manage and conduct all cross training/training with the

department; Manage and oversee all incoming and outgoing records processes;

Restructure and redefine the tasks and duties within the Records Dept.,;

Enter data into records database of records received; formulate

production/strategic reports for outgoing/incoming records; Manage

databases and meet with IT for changes/updates when necessary; Manage any

process flaws and issues that might come up within the department; generate

stats reports for other departments; Manage, respond and act on any

escalated calls within the organization; Build communication with other

school districts; Manage and perform all government verifications on a

timely basis; communicate and provide required reports to the Ohio

Department of Education; any other duties/responsibilities that arise

within the department; handle all functions as Registrar within the

organization in addition to supervisory position. Began employment as

Registrar and promoted to manage the Records Department within the first 90

days of employment. I developed restructuring processes and procedures

within the department as a whole, increasing the record retrieval intake

from barely 40% to 98.6% in less than six months. These percentages

ultimately increased productivity and value added to the entire

organization by more than 50%.

LAURA A. CLINE

(maiden name: Gilfillen)

Employment History (continued):

Franklin County Court of Domestic Relations 12/2001 - 2/2007; and

373 South High Street 5/1983 - 7/1986

Columbus, Ohio

Job Title: Court Stenographer

Job Description: Work through daily Court dockets by recording and

taking dictation of all testimony/case information for each docketed

hearing (Arraignment, Pre-Trial, Trial, Adjudication, and Disposition) for

Juvenile, Custody, Child Support, Domestic, and Abuse/Neglect/Dependency

cases scheduled within a given day. Record and document all Court

proceedings efficiently and accurately. Take in all evidence and mark

accordingly. Type and process all Court Orders efficiently, meeting

completion deadlines. Transcribe trials accurately, efficiently and meet

deadline requirements. Work closely and professionally with Prosecutors,

Attorneys, Magistrates, Judges, Court Staff and public. Assist public with

questions/problems related to processes of Court Orders and proceedings.

Maintain strong organizational and accuracy skills. Assist with any other

administrative duties within the Court Stenographers Office as needed or

helpful to co-workers and management. When short staffed or a day of add

on dockets, it was common for me to complete my scheduled docket, take on

another voluntarily (resulting in a full day of in-court) and continue to

complete all typing of orders, transcription and paperwork to meet required

deadlines efficiently.

Contact this candidate