Customer Service Administrative Assistant

Sheli D. Hordge

Career Objectives: To obtain challenging, stable, permanent office position; while utilizing my skills

and learning new assets.

Career Experience: Receptionist/Administrative Assistant; Data Entry, Mailroom, General Clerk

Customer Service Representative, PBX Switchboard operator

Work History:

Select Staffing (Valic/AIG) General Clerk/ Customer Service Rep. Houston, TX 07/2011 - 6/2013

Assist receptionist with incoming calls, taking accurate messages and/or transferring calls.

Created progress charts for team using MS Excel.

Assist policy holding clients with questions and concerns.

Assisted with the training of new employees.

Fax and copy machine work and maintenance; removing paper jams, loading of paper.

Operated mailing and labeling machines.

Mail distribution and pick-up.

Created weekly Excel spreadsheets for mailing progress with totals of amounts mailed and dates.

Fed-ex package delivery and pick up. Ordered office supplies, distrubuted of mail parcles.

Bretthauer-Ramirez (Grocery Supply/Fiesta Corp) General Office Houston, TX 07/2011 - 07/2012

Answer all incoming calls for company office, warehouse and garage, transferring calls or taking accurate

verbal messages.

Data Entry of store inventory from truck drivers.

Issue and record fuel log for all company drivers.

Dispatch mechanics to various locations throughout Texas for any repairs to company vehicles.

Maintain office supplies, cooridinate meetings and staff schedules.

Murray Resources (Intercontinental Hotel) PBX Switchboard Operator Houston, TX 08/2011 -

03/2012

Answer multi-line PBX switchboard system.

Assist hotel guests with housekeeping or maintenance concerns.

Sheli D. Hordge

Dispatch housekeeping or other departments when needed.

Enter repairs or guests requests into hotel’s management data system.

Scheduling of confrence rooms and banquet halls for corporate meetings and events.

Completed follow-up communication for guests that required assistance.

Home Attendant Services (Personal Assistant) Houston, TX 06/2008 - 04/2011

Assist client with everyday duties including bathing and home maintenance.

Answer phones taking accurate and complete messages.

Mail distribution to other clients.

Schedule appointments and travel arrangements.

Skills Set:

Stenographer’s shorthand- Copying, faxing and scanning Multi-line switchboard

160+ operation

Office equipment

MS Office Word, Excel and maintenance Excellent customer service

Outlook skills

Keyboarding; 53+wpm

Hotsauce Hotel Management Excellent phone ettiquette

Fed-EX and UPS shipping

Program

website and manual operation

Appointment scheduling Accurate data entry skills

Education:

Renton Technical College 1994 / 1995

Trades for Women in Construction Certificate

Washington Works Business School 1998 / 1999

Business Administration Certificate

Office Procedures Certificate

Sheli D. Hordge

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