Customer Service Representative
Resume:
Brandi Tucker
Sacramento, CA *5822
**.*******@*****.***
OBJECTIVES:
Seeking an entry- level position that will utilize my educational
skills in Criminal Justice, Sociology, and Social Services.
EDUCATION:
B.A., Criminal Justice, March 2002
California State University Bakersfield
Major concentration in Parole and Probation with a minor in Social
work.
Courses included Corrections, Criminal Law, Police Process, Ethics,
Sociology of Crime, Race Ethnicity Gender and Class, also many other
criminal justice classes.
A.A., Correctional Administration, 1996-1998
Bakersfield Junior College, Bakersfield, CA
General education courses with emphasis in Correctional Administration
and Criminal Justice.
SKILLS:
Data Entry, Microsoft Word, PowerPoint, Excel, Internet Research,
Filing
EMPLOYMENT:
JANUARY 2007-JANUARY-2011
Sutter Counseling Center, Sacramento, CA
Group Activities Leader
. Co Facilitated social skills group for children with various
diagnosis
. Participated in weekly Supervision group with co-workers
. Provide counseling services to children and young adults
. Attend IEP meeting to support clients and their parents
. Attend psychiatric appointments for clients
APRIL 2006- DECEMBER 2006
River Oak Center for Children, Carmichael, CA
Program Service Clinician
. Work with SED children who have behavioral problems
. Teach skill and replacement behaviors
. Facilitate meeting with therapist and psychologist regarding
client's behaviors
. Visit children in their homes, group homes and residential
facilities
. Take children in the community to show them positive
interactions in the community
. Complete assessments and evaluations regarding child's
behaviors, make recommendations if further services are needed
APRIL 2005-APRIL 2006
Yolo County Department of Employment and Social Services, Woodland,
CA
Senior Social Worker, Child Protective Services
. Investigate current child welfare allegations
. Represent Child Welfare Services in court
. Write legal court reports and documents
. Case management, to include CWS/CMS computer system
. Home visits with clients and foster parents
. Refer clients to community services, (ie; drug treatment,
parenting, domestic violence, etc.)
. Help maintain child and parent relationships
. Work with local law enforcement
. Work with a diversity of families
JULY 2004-APRIL 2005
Kern County Public Health Department, Bakersfield, CA
Social Service Worker I
. Develop community resources, programs, placements, and referrals
for parolees
. Review a database daily to maintain clients case loads
. Schedule and complete risk assessments on parolees
. Work directly with service providers in the community to help
benefit clients
APRIL 2002-JULY 2004
Clinica Sierra Vista, Bakersfield, CA
Sr. Program Specialist I
. Case Manage pregnant and parenting teens
. Help them access resources throughout the community
. Help and get them back in school
MARCH 2000- DECEMBER 2001
James G. Bowles Juvenile Hall, Bakersfield, CA.
Group Counselor
. Monitored juveniles in a detention facility, including
transporting to medical appointments, special events, and other
engagements
. Assisted Probation Officers in registration process of incoming
juveniles
. Answered multi line phone systems and directed calls as needed
1998-2000
Home Depot, Bakersfield, CA
Special Orders/Customer Service
. Customer service representative
. Cashier, made special orders for customers, answered multi line
phones
. Scheduled deliveries, Wrote bidding contracts for customers, and
informed customers when order arrived
VOLUNTEER SERVICES:
Homeless Shelter:
Front Office assistant, filing, answering phones, registration,
food server, laundry assistant.
Contact this candidate