Customer Service Project

Bernard N. Nsabimana

**** *. ***** ******, ******* WA 98108

Cell: 206-***-****, Home: (206) 414 - 3344

***.******@*****.*** / ******@*****.***, www.wdbds.com

QUALIFICATIONS

Database management experience

Design and development of database-driven websites

Experience with web security issues

Skilled with C#.NET, VB.NET, ASP.NET, Java, JavaScript, JQUERY, Flash, PHP, CSS, HTML,

XHTML, DHTML, XML, MYSQL, SQL, SQL Server 2008, SSIS, BIDS, MS Access, MS Excel,

MS Outlook, MS PowerPoint, Dreamweaver, NetBeans, SVN, CakePHP, Zend Framework

CERTIFICATIONS: CompTIA SECURITY +; CompTIA PROJECT +

EXPERIENCE

QA Software Tester, TecnoRisk LLC (www.tecnorisk.com), Seattle, WA

07/2013 – Present

Conduct software testing and quality assurance to ensure the success of the release of new

software, and or applications. This involves testing methodologies and theories including:

standard test processes unit tests, integration, system, performance, acceptance,

installation;

testing methods code inspections, equivalence class tests, path testing, conformance

testing and use case tests;

verification and validation of software inspections, test case design and execution, test

metrics;

configuration management, process modeling, usability, complexity and process metrics,

project and risk management, and reliability modeling;

formal methods for design and verification.

Freelancer in Web Database Development (2010 - Present)

Worked on design and development of:

1. “United Friends of South Sudan” http://www.ufoss.org/

2. “The Samaritans Without Borders Society” http://www.swbso.org/

3. “The Adele Foundation” http://www.wdbds.com/

4. “IHUDAF” http://www.ihudaf.org/

Webmaster for Saint Edward Parish Catholic Church, Seattle (Database Design and Development)

http://www.stedwardparish.net/

http://www.wdbds.com/jobs/

Bernard Nsabimana Nov 2013

Web Database Development (School Projects & Internships)

Highline Community College, Spring Quarter 2010: Capstone Team Project

Designed and developed a fully data-driven, secure website for the Blue For Hire

Company. Managed project from beginning to end, meeting expected deadlines. Organized

team meetings and interviews with end users, facilitated implementation. System included

interface design, user authentication, dynamic input forms, data validation, multiple

reports, and implementation of security components.

http://www.wdbds.com/BlueForHire/

Burien Cooperative Preschool

Highline Community College, Fall Quarter 2009: Internship

Reviewed web site code for accuracy, updated content, verified and fixed links, addressed

issues with browser compatibility, eliminated unused code and pages; Worked with client to

determine feasibility of moving some information to a database driven design.

http://www.usealittleless.com/

Highline Community College, Des Moines, WA, USA

Highline Community College, Summer Quarter 2009: Internship

Designed and developed a fully data-driven website to track staff directory. Managed and

implemented all segments of the project, meeting project deadlines. System included

interface design, user authentication, a dynamic input form, data validation, security

implementation, and including PDF schedule generation.

http://directory.highline.edu/?page=name

Highline Community College, Des Moines, WA, USA

Highline Community College, Winter Quarter 2009: Team Project

Worked with a team to develop a data-driven secure website to track prospective students

for the Admissions & Entry Services (Outreach Administration Program). Collaboratively

managed the project, planned meeting, interviewed stakeholders and presented the

application. System included interface design, user authentication, a dynamic input form,

data validation, multiple reports and PDF letter generation along with appropriate security

measures.

https://admissions.highline.edu/prospective/input.php

Shipper /Receiver, Talbots Inc., Seattle, WA, USA

10/2007 – 03/2011

Processing and tracking of multiple orders, using a variety of databases and electronic

messages, maintaining accuracy and rapid response times in a highly competitive retail

market. Communicate with management, shippers and staff in other retail locations,

addressing customer concerns as required. Monitoring all systems and taking action as

needed to ensure all timelines and shipping requirements are met. Tracking many logistical

components, working with a diverse team of staff, and maintaining a positive work

environment while working under tight deadlines are a must in my position, as are an

uncompromising attention to detail and commitment to providing excellent customer service

at all times.

Security Attendant, Hau Hau Supermarket

04/2004 – 09/2007, Seattle, Washington State, USA

http://www.wdbds.com/jobs/

Bernard Nsabimana Nov 2013

Education and Child Protection Manager, International Rescue Committee

04/2003 –10/2003, Abidjan, Ivory Coast, West Africa

Designed and developed computer applications

Coordinated refugee services with NGOs and governmental programs

Organized and managed refugee children’s education and protection

Microsoft Office Program Instructor, Nsanda Consulting

10/1999 – 03/2003, Abidjan, Ivory Coast, West Africa

Instructional design and delivery classes for independent students

Maintained and configured computers software

Database Administrator, Human Dignity in the World

06/1998 – 09/1999, Kinshasa, DR Congo, Central Africa

Built and managed refugee children database to help reunite with their families by updating,

exporting, validating, and monitoring data across multiple systems and partners and creating

audit reports to ensure process and data integrity.

Senior Child Protection Database Administrator, UNICEF

04/1995 – 04/1998, Goma, North Kivu, DR Congo, Central Africa

Designed and developed computer applications to assist refugee families’ reunion process

Implemented, coordinated, trained database users of local and international organizations

Managed refugee and internally displaced people’s educational programs

Generated weekly, monthly, and yearly statistical and activity reports based on the database

IT Director, Continental Bank of Africa & Continental Bank of Luxembourg

09/1985 – 03/1995, Kigali, Rwanda, Central Africa

Computer applications:

Designs, analyzes, develops, and installs new applications;

Maintains computer applications;

Supports and trains users, and coordinates Bank Computer System activities;

Database Network Coordinator:

Coordinates daily data entry (customers bank operations);

Updates system data from reports on a daily basis;

Extracts data from system for reporting on a weekly basis;

Ensures data accuracy through reconciliation and compilation;

Resolves all data discrepancies through determining the source of the inconsistency

and tracking issues to resolution;

Develops/Modifies excel spreadsheets to increase efficiency of reporting;

Works independently to control data integrity;

Communicates data and timing concerns with management as needed;

Participates and maintains Data Administrator procedures as process evolves.

http://www.wdbds.com/jobs/

Bernard Nsabimana Nov 2013

EDUCATION

B.S. Information Technology, November 2013

Western Governors University, Salt Lake City, UT, USA

AAS Web Database Developer, June 2010

Highline Community College, Des Moines, WA, USA

Certificate Programmer (MS Visual C#. NET), January 2006

Penn Foster College, Scranton, PA, USA

AAS Programmer Analyst, June 1988

Saint Fidèle College, Gisenyi, Rwanda, Central Africa

B.S. Physics, ISP, June 1984

Bukavu, Democratic Republic of Congo, Central Africa

AAS Physic-Technology, ISP, June 1982

Bukavu, Democratic Republic of Congo, Central Africa

Languages : English, French, Swahili, Kinyarwanda, Lingala.

References : Available upon request

Visit my portfolios @ http://www.wdbds.com/jobs/

http://www.wdbds.com/jobs/

Bernard Nsabimana Nov 2013

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