Customer Service Training
Resume:
Kimberly L. Williams
*** ***** ****** ( Mexia, Texas 76667 ( 254-***-**** (
**************@*******.***
Objective
To obtain a position that enables me to use my strong organizational
skills, educational background and ability to work well with people.
Education
Keller Graduate School, Addison, Illinois
Master of Business Administration
Graduation date: March 2009
DeVry University, Addison, Illinois
Bachelor of Science, Technical Management
Graduation date: February 2005
Employment
11/2012- Present: Qualified Intellectual Disabilities Professional (QIDP)
Director
MSSLC; Mexia, Texas
Manages the monitoring of individual programs for individuals enrolled in
program services, attendance at Individual Support Plan (ISP) meetings,
completion of appropriate reviews and evaluations, conducting and
documenting Individual Support Plan Addendums (ISPA), and family liaison
services. The QIDP Department is expected to devote sufficient time,
depending on the complexities of the ISP for each individual assigned, to
assure that all recommendations in the ISP are carried out in a timely
fashion. Knowledge of facility policies/procedures, recordkeeping
procedures, and Federal regulations relating to client programming. Ability
to communicate verbally and in writing in a clear and concise manner
Ability to work independently, to work cooperatively within a teamwork
situation, and to work harmoniously in general with co-workers. Mentor and
coach staff to promote growth within the organization. Provide training
and development aligned with the departmental needs. Recruit, interview,
hire, evaluate and terminate staff.
08/2010-11/2012: Education & Training Director
MSSLC; Mexia, Texas
Plans, implements, direct and evaluate departmental functions to assure
quality training. Manage, coordinate, and evaluate departmental resources.
Ensures delivery of quality and innovative program services in the areas of
Vocational Education/Job Placement, Recreation, and Non-Vocational Day
Programs, and Self-Administration of Medication/Sex Education Plans,
implements, directs, monitors, and evaluates departmental functions/goals
to assure quality training and treatment in a timely manner. Provide
mentoring to educational staff regarding policies and procedures.
Evaluate, develop, retain and promote growth within department.
1/2008- 8/2010 Current: Admission Supervisor/Financial Counselor
Parkview Regional Hospital; Mexia, Texas
Ensures all insurance requirements are met prior to patient's arrival and
informs patients of their financial responsibility. Manage Patient
Relations Department which includes insurance verifications, obtaining
authorizations and pre-certifications. Obtain collections on daily
accounts and perform daily registration audits.
Enter personal data and follow up on insurance verification. Plans,
assigns and supervise the department. Establish departmental goals and
standards for achieving goals. Worked closely with CFO to achieve
financial department goals for up-front admission and Emergency Room
admission. Evaluate, hire, recruit, and retain highly qualified staff to
provide quality customer service.
8/1999-1/2008: Health Nutrition Coordinator/Director/Dental Billing
Hill Country Community Action and Association (Head Start); San Saba, Texas
Assist in the development of new safety program to meet the requirements of
OSHA. Prepare written health plan and reports that are submitted to the
grantee, Regional Office and ACF. Hire, evaluate, and recruit highly
qualified educational staff to provide adequate services to the children
and families served. Perform monthly audits on all children health and
nutritional records. Complete ADA Dental Claim Forms for children ages 3-
5. Initiate the Family Partnership process, to include scheduling home
visits, and completing family goals. Implemented and researched agency
human resource best practices.
8/1998-8/1999: Teacher/Director
Hill Country Community Action and Association (Head Start); San Saba, Texas
Provide integrated educational training to children ages 3-5. Maintain up
to date inspections according to State Licensing Division. Hired and
administered orientation to new staff. Perform monthly audits on all
employee personnel records. Maintained OSHA requirement guidelines.
Provide community collaborations and interagency agreements. Provide
mentoring and coaching to Site Director providing guidance for facility
growth.
7/1993-8/1998: Therapist Technician IV
Mexia State School; Mexia, Texas
Provided integrated foundation care and training to customers. Maintain up
to date progress reports. Provide Physical Therapy to physically impaired
individuals to promote mobility
6/1990-6/1993: Residential Trainer
Mexia State School; Mexia, Texas
Provide self-help training to disabled individuals. Kept up-to-date
progress notes daily on disabled individuals. Assist with workshop
training.
Skills
Microsoft Software, (Outlook, PowerPoint, Excel, Word, Access), HMS
Internal Medicine Frame, Emdeon Medical software, HISFIS, AMS Electronic
System, Certified Management Professional (CMP) graduate 2013.
References
Michael Cheek
600 South Bonham
Mexia, Texas 76667
Don Morton
Hwy. 171
Mexia, Texas 76667
Angela Decker
Forest Glade Rd.
Mexia, Texas 76667
Barbara Craig
201 North Denton
Mexia, Texas 76667
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