Service Administrative
Resume:
RAMONA RANDALL
**** *. ******** ***********, ******** 62704
*************@*****.***
Areas of Specialty Administrative Support
Family Advocacy
Group Facilitation
Education September 2012
Bachelor of Arts in Human Services
N ational Louis University, Ch icago, Illinois
3 .31 GPA
Bachelors of Arts in Sociology Transferred 2010
C hicago State University, Chicago, Illinois
Experience ADMINISTRATIVE SUPPORT/SOCIAL SERVICES
Chicago, Illinois
Akin Technology Group
December 2012 - Present
Provide administrative support to executive level management
Accept inbound customer calls and schedule repair appointments
Maintain accurate service records and customer database
Design and create promotional/marketing materials
Assist with computer repairs
Other duties as assigned
Be Strong Families
October 2012 - February 2013
Statewide Program Coordinator For Child Welfare Involved Families
Worked on a team to develop workshops and written material for families involved
with child welfare
Established contacts with agencies serving families with child welfare involvement
to offer/schedule workshops and trainings for staff and clients
Facilitated workshops (Parent Cafes) and discussions on child welfare issues to
target population
Tabulated data and submitted monthly reports on workshop activity as related to
job function
Co-Author of The Parents Get Real Guide To Keeping Your Kids Home
Haymarket Center Substance Abuse Treatment
December 2006 - October 2012
Provided administrative clinical support to all programs within agency
Acted as liaison between agency clients and outside agencies/individuals, ensuring
client confidentiality is maintained
Facilitated didactic groups as needed
Assisted with organizing special projects and activities as needed
Negotiated collaborative partnerships to implement parent centered groups,
workshops and activities that assist clients with reengaging family and community
Maintained viable agency resource data via linkage agreement processing
Assisted with auditing and accreditation processes
Familiarity with Harmony electronic record system
Strengthening Families Illinois
January 2007 - Present
Consultant Parent Leader
Co-facilitate ongoing leadership trainings and parent educational meetings (Parent
Cafes)
Co-Author of The Parents Get Real Guide To Getting Your Kids Back The Parents Get Real
Guide To Keeping Your Kids Home
Community
Service Activities
Illinois Department of Children and Family Services
Cook County Birth Parent Core Council Member
Media Chairman/Editor of the Making Things Happen, Keeping Our Kids Birth Parent
Newsletter
Panel Presenter on Early Childhood Brain Science Symposium 2011
Co-Presenter on Child Welfare issues from a parent’s perspective to Loyola Law
Students 2010
Co- Presenter on Child Welfare issues from a parent’s perspective to Cook County
Juvenile Court officials 2009
Youth Department Director at New Beginning In Christ Ministries
References Available Upon Request
R. Randall Resume
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