Sales Customer Service

Rosalie Rempert

**** **********, ***********, ** ***** ● 708-***-**** ● *******.*******@*****.***

SUMMARY OF QUALIFICATIONS

Dedicated professional with over twenty years of experience in data entry and purchasing. Customer service oriented

providing problem solving and effective communication skills. Proven track record of success in the role of a leader

and team player. Strong ability to balance multiple projects through efficient planning and organization in order to meet

productivity goals.

WORK EXPERIENCE

PNC Lockbox – Itasca, IL

Operations Specialist, 2013-2013

• Process payments and vendor invoices on a timely basis and in accordance with company policy and procedures.

• Prioritize and uses time efficiently to meet productivity standards and complete work in a timely manner.

• Accurate and thorough; monitors work to ensure quality and applies feedback to improve performance.

• Adapt to changes in the work environment, manage competing demands and is able to deal with frequent change,

delays or unexpected events.

• Consistently at work and on time, follows instructions, responds to management direction.

Bon-Ton Stores, Inc., (Carson Pirie Scott & Co.) – Lombard, IL

Sales Associate, 1997-2013

• Responsible for enhancing the customer experience by maintaining a neat, clean and safe working and shopping

environment; assisted in display of merchandise.

• Responsible for generating sales by engaging and connecting with customers; recommend merchandise based on

individual requirements.

• Execution of all company-defined operational processes including: shipment, replenishment, recovery of the

sales floor and fitting room, markdowns, signage, as well as maintaining merchandise presentation standards.

• Prepared sales contracts and accepted payment through the approved methods set by the company.

• Maintained sales records for inventory control.

Coin Mechanisms, Inc., – Glendale Heights, IL

Data Entry/Purchasing Clerk, 1989-2011

• Compiled, sorted and verified the accuracy of data before it is entered.

• Located and corrected data entry errors, or reported them to supervisors.

• Maintained logs of activities and completed work.

• Selected materials needed to complete work assignments.

• Communicated with customers, employees, and other individuals to answer questions, disseminate or explain

information, take orders and address complaints.

• Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities.

• Completed and mailed verification letters confirming that the product was received.

• Ordered materials, supplies and services.

• Maintained and updated filing, inventory, mailing and database systems.

• Operated office machines, such as photocopiers and scanners, fax machines, voice mail systems, and personal

computers.

EDUCATION

TRITON COLLEGE – River Grove, IL

Associates Degree in Restaurant Management

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