Customer Service Project Manager
Resume:
D avid Alan Wolovick
Bronx, NY 10463
917-***-**** d ******@*****.***
Career Summary
Over 25 years in large scale systems design, development, implementation and
hands-on data analysis. Experience includes consulting, formal project
management and senior management positions with operational responsibilities in
l arge, complex organizations in both the public and private sector.
Work H istory
Tekmar k, I nc. (8/2011 – present) - Consultant
Contracted with the Financial Information Systems Agency (FISA) of the City of
New York to facilitate the t ransition from a vendor-managed to a client-managed
accounting system. Developed and documented configuration management and
m igration strategies. Designed and implemented a f lexible, parameter-driven
system to highlight differences in reference table values among test, UAT and
p roduction regions. On an ongoing basis, using SQLPlus and MS-Access, generated
X ML or update queries for data fixes and developed ad hoc audits and reports.
CG I Global Solutions (5/2005 – 5/2011) - Executive Consultant
Upgraded the City Of New York to a propietary, web-based Oracle financial
management system. Drawing on both technical skills and extensive business
k nowledge of the Dept. of Education’s $15 billion operation, was a key strategist in
t he initial phase of CGI’s upgrade for the Financial Information Systems Agency
(FISA). For that phase, which entailed converting the department from an
accounting system independent and completely different from the rest of the city,
analyzed and provided detail designs for the budget structure and chart of accounts.
I n the later phases of the city-wide engagement, was the project manager for Year-
end processing. Other responsibilities included configuration management,
contract analysis and the development of approach papers, general design
documents, system assurance strategies, conversion mappings, test plans, t raining
sessions and table maintenance audits.
4GL School Solutions (12/2002 – 5/2005) - Senior P roject Manager
Supervised project management teams and provided hands-on support to client
s ites in St. Louis, Mi lwaukee, Peoria and Detroit, where a proprietary, web-based
SQLServer system was being installed. Worked with clients to re-engineer business
p rocesses. Gathered requirements, developed test plans and provided feedback on
t he effects of product upgrades on installed client base. Responsible for hi ring and
t raining on-site project management teams, including t rainers and help desk.
NYC Board of Education (6/1996 – 9/2002) – D i rector, Business Systems
Managed a staff of 40 employees and 40 consultants engaged in design, development
and maintenance of personnel, payroll, financial and other business applications for
a $15 billion enterprise with 150,000 employees at 1200+ sites, a K-12 public school
system with over 1MM students. Provided senior executives with technical
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D avid Alan Wolovick
3030 Johnson Avenue, 6K
Bronx, NY 10463
917-***-**** d ******@*****.***
guidance and perspective for strategic decisions, including selection and
i mplementation of an automated timekeeping system. Stabilized custom-designed
D B2 HR-payroll system after vendor abandoned project. Evaluated and, where
appropriate, installed ERP packages for HR, payroll, timekeeping and facilities.
P roject manager for the Board-wide Y2K effort.
Chase Manhattan Bank (6/1990 – 6/1996) – VP, Bankcard Systems
Responsible for ensuring the successful implementation of marketing programs and
s trategies, using SAS as the primary analytic and reporting tool. Coordinated
p roduct managers, r isk management, customer service and external vendors.
P roject manager for launch of co-brand product with Bri tish Airways, Balance
Consolidation initiative and conversion of stand-alone overdraft checking.
Citibank (6/1984 – 6/1990) – VP, Bankcard Systems
Created and ran a unit to provide M IS for marketing, credit policy, collections,
customer service and finance. Replaced obsolete batch reporting with relational
database and pre-aggregated data. Conceived and implemented a logically
compressed 30-month account level data warehouse. Exposed hidden r isks and
opportunities by backprocessing 60 months of financial data, enabling business for
t he fi rst t ime to t rack and compare portfolio segments.
NYC Board of Education (9/1979 – 5/1984) – D i rector, Bu reau of Supplies
Managed a staff of 200, including buyers, warehousemen, inspectors and clerical
support. In an innovative response to mandated budget cuts, created a chargeback
mechanism to fund the warehouse. On the technical side, accelerated contract
awards th ree months by automating bid tabulation, designed an online inventory
control system minimizing out-of-stock conditions and t ripling tu rnover, and
overhauled the requisition system, int roducing accounting controls and online
access. Init iated a new contracting strategy based on direct delivery from vendors
and introduced MRP techniques for outfi tt ing new construction.
Education
H a rva rd University, B.A., Government
M ilita ry Service
United States Navy. On active duty served as a Shipboard Engineering Officer on
a destroyer, as an Advisor to the Vietnamese Junk Force and as a Naval
E ngineering Instructor at Officer Candidate School. Among other awards, received
t he Bronze Star with Combat “V”.
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D avid Alan Wolovick
3030 Johnson Avenue, 6K
Bronx, NY 10463
917-***-**** d ******@*****.***
Copyrights and Papers
“Billing for Solo Practitioners”, Full-featured billing application to generate monthly
s tatements for small law fi rms and solo practitioners, including online entry
of time, fees and payments. Writ ten in MS-Access. © 2012.
“Y2KPATCH”, C programs with Assembler functions, corrects f law in BIOS of older
PCs which causes operating system to misinterpret days in the Year 2000. ©
1997.
“Implementing a Behavior Score Model Using a SAS to COBOL Translator”,
N ESUG Conference, 10/96.
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