Customer Service Technician

OBJECTIVE

Secure a position in the electronics field, where I can utilize my

technical and customer service skills.

EDUCATION

AOS, Computer and Electronics Technology, ITT Technical Institute,

Anticipated December 2013 GPA: 3.83

Micro-Miniature Repair Technician US Navy

04/1986

Major: Micro-Miniature Electronics Repair

Four weeks training for electronic circuit board repair. Remove and replace

circuit board components, conformal coatings, and electrical wiring

soldering. NASA Qualification Certified.

US Navy Training Facility 05/1983 - 07/1984

Course Work: Gas Turbine Basic Fundamentals, Basic Electricity and

Electronics, and Electrical Maintenance

SKILLS

Networking Concepts, Electrical DC Electronics, AC Electronics and PC

Devices I & II Technology

Programming in C and Visual Basic Windows 95, 98, ME, 2000 and XP

Electronics Communications System Micro-Miniature Repair Soldering and

Wiring Schematics

Control System and Microprocessor Oscilloscope, Multi-Meter, Signal

Generator

Series, Parallel and Combination PLC programming using FPWIN GR

Circuits

System configuration and optimization Digital Electronics

Hardware installation and Peripheral Resistive, inductive and capacitive

device circuits

Regulated power supplies and Network PLC hardware and Ladder logic diagrams

Protocols

Linear op-amp circuits and Negative MIG wire-feed welding

feedback circuits

Customer service skills AutoCad design software skills

Leadership skills Supervisory Skills

PROFESSIONAL EXPERIENCE

Customer Support Technician, Applied Materials

09/2013-11/2013

Repair and Preventive maintenance on Nano-technology IC wafer manufacturing

machines, electronic diagnosis of circuits, troubleshooting machine

malfunctions, calibration of machine operations through interface software.

PLC Control Systems Technician, Telescope Casual Furniture

03/2012-09/2013

Fabrication of production machinery, PLC panel and machine wiring, PLC

programming and machine testing.

Transmission Technician/ Electrical Systems Technician,

05/2003-09/2010

Electrical diagnosis of electrical systems, and computer control systems in

automotive applications, repair of faulty wiring and sensors in circuits,

removal and replacement of automatic and manual transmissions, building of

several models of automatic transmissions.

Store Manager, Advance Auto Parts

10/1999- 05/2003 Supervision of personnel,

stocking of inventory, ordering of parts inventory, prepare and hold store

employee meetings, verify and insure proper cash drawer and safe

operations, employee training, employee hiring and discipline, responsible

for all store functions while at work and assuring proper management while

off work, maintain store inventory levels and quality control checks on

store on-hand, preparation of business plan, both weekly and yearly.

Computer Repair Technician, Intergraph

10/1997 - 08/1998

Responsible for start-up procedures of desk top computer systems using fault

isolation and troubleshooting skills. Removal and installation of PC boards,

hard drives, floppy drives, CD-ROM drives, cables, power supplies,

motherboards, maintaining static-free environment. Installation of computer

software.

Advanced Packaging Technician, Pfizer Inc.

09/1989 - 08/1993

Operation of several manufacturers of automated bagging equipment and transfer

systems, maintenance and repair of bagging, transfer and palletizing systems,

electrical and electronic troubleshooting, fault isolation and repair,

troubleshooting and testing of proximity switches, electronic circuits, and

photo-Eye switches to maintain proper bagging operation, fork lift and

electrical tow motor operations for material handling, supervision of

employees, quality control testing of product, packaging integrity and

productivity.

Gas Turbine Systems Technician Electrical 1st Class

04/1983 - 04/1989

US Navy (USS HAWES FFG-53)

Division Petty Officer for Gas Turbine Engineering Dept.

Responsible for all maintenance assignments for personnel, testing

and inspection of all electronic equipment for LM2500 Gas Turbine

systems, Engineering Officer of the Watch general quarters

Station, repairing printed circuit boards for electronic control

panels in engineering dept.

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