Customer Service Quality Control
Resume:
Ninotshka K. Rodriguez
**** ********** ****** *********, ** 60102
******************@*****.***
Objective
To obtain a position that will enable the use of my strong organizational skills, educational background
and ability to work well people.
Education
2013 – Present
Walden University
2011 – 2013
Arizona State University
BA in Political Science
2009 – 2011
McHenry County College
Graduated with Honor, 3.7 GPA
AS in Science
Awards
Dean’s List – At Arizona State University and McHenry College
Multicultural Award – Presented by Adelante U.S. Education Leadership Fund
Experience
Medinah Country Club – Medinah, IL May 2013 – Sep 2013
Receiving and Invoicing Merchandiser
- Responsible for handling all tasks related to preparing, maintaining and receiving invoices.
- Verified information on the invoices and goods received were correct.
- Coordinate with vendors, clients and the club's accounting department to resolve inaccuracies in
computing values.
- Report to the chief accountant and ensure posting of accurate accounting entries in company accounts.
- Support the accounts payable and accounts receivable department in their work.
- Received incoming shipments and assist in unloading/sorting procedures.
- Provided quality control checks on goods received.
- Manage data entry tasks for record keeping purposes.
Rosie O’Hare’s Public House – East Dundee, IL 2012-2013
Server
- Assist guests in order selection by promoting specific menu items and specials.
- Up-sell of appetizers, specialty beverages, and desserts to increase guest check averages.
- Regularly follow-up with guest tables and promptly fulfill additional requests.
- Collect payments and balance transactions with receipts.
- Frequently assisted colleagues during rush periods to promote teamwork while providing exceptional service and guest di
- Had obtained my BASSET certification.
Hope Network - Grand Rapids, MI 2011-2012
Caregiver
- Worked closely with and monitored patients suffering from dementia, schizophrenia, mood disorder
multiple personality disorder and autism.
- Administered medications for patients including and checked blood pressure.
- Scheduled doctor appointments and helped manager with employee scheduling.
- Organized and assisted with activities scheduled for patients.
- Provided cooking, cleaning, and companionship.
- Demonstrated unwavering patience and understanding.
- Diffused extremely anxious and traumatic situations for confused patients.
- First-Aid and CPR certification required.
Skills/Traits
• Ability to multi-task while remaining professional and courteous in fast-paced environments.
• Strong customer service and communication skills.
• Enthusiastically instilling motivation and promoting teamwork.
• Dedicated to ensuring customer satisfaction by remaining accessible and friendly.
References available upon request
Contact this candidate