Customer Service Human Resources

*** *. ****** *** ** puente, ca *****

phone 626-***-**** *************@*****.***

Rosa a. perez

Objective

To obtain a challenging and rewarding position with

an innovative organization that will allow me to

utilize my skills, as well as, provide me with learning

experiences that will foster my growth in the position

and company.

Aptitudes

Hard working individual, that sets goals to the future

and at the same time a very realistic person with

character, decision and very confident in getting set

goals. Very self motivated and determined.

Skills

• Excellent communication skills both written

and verbal.

• Superior multi- tasking ability under high

stress fast paced environments.

• Exceptional organization skills and quality

driven.

• Goal oriented and adapt to changes.

• Detailed oriented, and always willing to

receive training (motivated).

• Work well with people, alone, under

pressure, under stringent deadlines.

• Extremely fast learner with the desire to be

challenged.

• Knowledge in Microsoft word and excel.

• General clerical duties

• Data entry.

• Type 45-50wpm

Education

1994-1998 Nogales High School La

Puente, CA

General diploma

2000- 2001 Bryman Collage El Monte, CA

Business Administration

Certificate

LANGUAGES Can read, write, and speak both English and Spanish

Work experience

April 2009-Sept. 2012 Bytecc

Ontario, CA

International sales/customer service

Direct contact with customers

Provide internal departments with account

specific information and assistance.

Generated pre-established reports and

distribute to customers and management.

Month end reports

Assist with production schedule to ensure

lead times are met.

Maintains and updated daily report for my

customers

Received weekly wired transfers and

charged credit cards

Invoiced billed and collected past due

invoice for my customers

Schedule my own freight for delivery and

pick up

June 2005-, November 2008 Encore

Electronics La Puente, CA

Customer Service/Collections

Met multiple activities as needed to meet

the demand of the deadlines in various

products.

Play a significant role in handling, assisting

with and completing special projects as

directed by my supervisor.

Play an active role as a team player, as well

as team contributor and have assisted in

training of new temps.

Had direct contact with our customers and

customers accounts

Was in charge of my own international

customers( 15) and brought in new ones.

Scheduled my own freight for delivery and

pick up filling up 53’ containers.

Monthly reports of all my past due

accounts and dedicated 2 days to just calling

and collecting monies.

Assisted Human Resources with annual

activities and projects

Jan,2001-Aug.2003 Bank of America

Brea, CA

Billing/Repossession on car loans

In charge of incoming calls for paying

customers

Worked with customer on payment plans

Warned customers of penalties of car

repossessions

Maintained weekly reports for supervisor

Monitor calls of others to ensure proper

procedures are being utilized

Telscape Comm, Monrovia, CA July 2000

March 2002

Customer Service/Collection

I received about 70 inbound calls a day

with customers making payments or

had billing questions.

• Also, worked with our repair

department only if customer reported

phone outages I would then report all

trouble to repair tech.

• I would also set appointments for

technicians to go out and fix customers

problem.

.

Contact this candidate