Executive Director
Resume:
JoAnne Gange
**** *. ******* ** ****** Tucson, AZ 85746 ********@*****.***
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Assisted Living Operations Director
* Operations and Labor Management *
* Strategic Sales Development and Marketing * Clinical and Programmatic
Management *
Accomplished executive with over 13 years experience in the long term care
industry. Operational and Marketing excellence in all areas including
superior financial/NOI performance, strategic marketing and census
development resulting in fully occupied communities, labor management
strategies that prevent and eliminate overtime, and the ability to manage
care teams resulting in clinical excellence, improved resident satisfaction
and multiple deficiency surveys.
Core Competencies
* Visionary Leadership * Strategic
Financial & Marketing Development
* Census Growth and Maintenance * Team Building / Culture
Change Agent
* OTAC registered Behavior Consultant * Clinical and Risk Management
* Budget and Sales Forecasting * Labor Analysis and
Control
* State & Federal Regulatory Expertise * Manage to Quality
Objectives
Professional Experience
Brookdale Senior Living Albany, Oregon
Executive Director, Wynwood Albany 05/2008 - 11/2013
Provide executive leadership for 80 bed assisted living community.
Responsible for census and budget management and forecasting, labor and
expense controls, HR management and associate training and coaching, risk
management, ensure clinical systems meet company standards and state
regulations, provide direction and support to ancillary departments
including dining services, activities, and environmental services. Ensure
quality standards and facilitate the implementation of company directed
policies, procedures and programming.
Periodic multi-site management including consultation and interim
management of Oregon Brookdale communities (IL, AL and Memory Care).
Provided coordination/consultation for the planning and construction of
adjoining memory care unit.
Key Achievements:
. Increased census resulting in 98.5% - 100% average occupancy
consistently sustained for over 5 years. Development of strong
professional referral base.
. Achieved Deficiency Free Survey. Excellent OSHA inspection.
. 14% Y/Y Revenue Growth and 11% Y/Y NOI growth
. Operated with less than 30 annual hours of OT consistently for 3
years.
. Consistently and significantly exceeded budgeted NOI (5 of 5 years)
Regency Pacific, Inc. Corvallis, Oregon
Administrator, Regency Park Place 10/2006 - 05/2008
Responsible for the day to day operations of assisted living community
including oversight of financial/business, marketing, dining and clinical
departments. Intra-company consulting and interim management of Regency
ALF's.
Key Achievements:
. Improved census 28%. Developed strategic partnerships with community
health providers and SNF's. Decreased move-out rate by over 50%.
. Achieved Deficiency Free Survey. Introduced significant regulatory
changes to community requiring extensive program changes to staff
training models, and clinical systems including service planning,
assessment and care coordination.
. Exceeded financial and census goals.
. Developed restaurant style dining program to effectively eliminate
resident complaints, decrease move-out rate and improve marketing
opportunities.
Pinnacle HealthCare, Inc. Corvallis, Oregon
Business Manager, Corvallis Manor Nursing & Rehabilitation Center 04/2001
- 10/2006
Responsible for business, marketing and admissions functions for both SNF
and ICF units. PPS management to maximize RUG revenue. Labor and
Expense management to successfully meet PPD goals. Met and exceeded all
A/R and DSO goals. Quality Assurance/ QI process coordination. HMO
contract management and contract negotiation.
Beverly HealthCare, Inc. Pullman, Washington
Marketing & Business Coordinator, Palouse Hills Nursing Center 03/1999
- 03/2001
Responsible for community relations, event coordination, strategic
marketing planning & development, professional liaison coordination,
admissions coordinator,
QA team and project coordination, PPS conversion team. Business office
functions
Education and Credentials
Oregon State ALF Administrator Certification
OTAC Behavioral Consultant, Oregon Registered
University of Idaho - Moscow Idaho 1996 - 1999
Microbiology Presidents List, Multiple scholarship recipient, Phi Kappa
(scholastic honorary society)
Outstanding Junior of the Year (Microbiology), Microbiology Lab instructor
Lewis Clark State College - Lewiston, Idaho 1994 - 1996
General Education President's List, multiple scholarship recipient
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