Customer Service Sales

O MELIO A. S AAVE DR A

*** ********* **** ***** ****** Varina, NC, 27526 201-***-**** ***@***************.***

E C O M M E R C E, M A R K E T I N G A N D S U P P LY C H A I N P R O F E S S I O N A L

Offers a distinguished track record of online business development and management, eager for a new and challenging role that

utilizes my skills in marketing, operations, sales, and customer service.

Personally handles each phase of full scale internet retail projects, from conceptual development and maintenance, to

warehousing, to customer service call center, marketing, and staff management.

Provides 30+ years of management and technical knowledge, and an in depth understanding of the online retail industry.

Consistently beats out competitors, and thrives in fast paced environments.

Demonstrates superb written and oral communication skills. Able to communicate effectively with clients and customers, and

train and develop strong sales teams. Fluent in both English and Spanish.

Professional Experience

Self Employed Fuquay Varina, NC. application

Discretionary securities broker, 2011 – Present

Trader of equities and futures contracts for clients account.

Self Employed Fuquay Varina, NC.

Internet Retail and Advertising Consultant, 2010 – Present

Serve as a business consultant to multiple internet retail sites and mail order business startups.

Work closely with clients to identify specifications, timelines, and goals for products and sales.

Develop comprehensive and personalized business models, and oversee successful implementation.

Bestpricetanning.com Clifton, NJ.

Founder, CEO & Operational Manager, 2007 – 2010

Developed and maintained all aspects of a successful online retail website with over 10,000 skews.

Integrated a fully autonomous mail order and fulfillment system with an impeccable service record.

Utilized staff supervision and development skills to effectively increase sales and client satisfaction.

Shipped an average of 1,600 orders per day.

Oversaw all aspects of marketing, including online advertising campaigns and weekly e mail flyers.

Distinguished as the leading website in retail sales of indoor tanning products in the country.

Blacklight, Inc. Clifton, NJ.

Founder, CEO and Operational Manager, 1992 – 2007

Founded a full line manufacturer of Ultimate, Fixation and Cotton Candy brand tanning products.

Designed and developed the formulas and packaging for the various products and product lines.

Personally responsible for inventory and purchasing of components for manufacturing.

Worked closely with employees to ensure that the highest levels of customer service are provided.

Created and implemented multiple successful advertising campaigns both in print and online.

Developed a formula, and obtained a patent to develop a product that glowed in ultraviolet light.

American Royal Paterson, NJ.

Founder, CEO and Operational Manager, 1986 – 1992

Designed an organized and efficient call center using personally developed proprietary software.

Created a highly motivated sales team, dedicated to offering the utmost levels of customer service.

Led hiring and training for 100+ staff in sales, marketing, customer service, and web maintenance.

Developed an effective, organized order management, warehousing and order fulfillment system, including a state of the art video

recording function to streamline tracking and order accuracy.

Wrote software integrating in house management systems with UPS and FedEx shipping software.

Oversaw marketing, planned and designed company catalog, containing 200+ product pages.

Personally responsible for inventory management and purchasing.

Installed and maintained the computer network which included over 50 servers and stations.

Wrote user manuals in English and Spanish for computer systems and other work related material.

Personally led startup to the country’s second largest indoor tanning distributor within five years.

Education & Technical Abilities

Associate of science in computer programming

Taylor Business Institute, Paramus, NJ, 1984

Technical Skills:

Microsoft Word, PowerPoint, Excel, and Access, Photoshop, Flash, Premier Pro, Visual Basic, Visual FoxPro, Html, Soundbooth,

After Effects, Dreamweaver, InDesign, Illustrator, and Media Encoder

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