Project Manager Management

Mallik **************@*****.*** +1-713-***-****

Experience Summary

Over 12 Years of total IT experience including Technical, Production Support, Functional, Project

Management, Program Management, Quality Assurance, Account Management, People

Management & Delivery

Experience in managing large to mid size projects/engagements/accounts

Expert in Onsite Offshore working methodology

Good experience in various industries like Energy & Utilities/Oil & Gas, Banking & Finance/

Commercial Banking/Retail Banking, Insurance, Telecom, Pharmaceuticals, Health Care

Managed a peak team of 50 resources spread across multiple locations in different projects

Very Good experience in managing multiple projects with various services like Quality

Assurance/Testing, Implementation, Development, Production Support and Maintenance

Good experience in Functional and Technical concepts of ERP tools like JD Edwards, SAP

Relies on extensive experience and judgment to plan and accomplish goals

Performs a variety of tasks and Lead and direct the work of others

Ability to manage ambiguities, risks, multiple stakeholders, complexity

Good experience in presenting the capability shows and negotiation with client

Involve in RFP responses and contribute to SOW development and execution

Coordination with multiple teams and stakeholders through formal/informal meetings, check

points, status updates, reviews etc

Good experience in managing cross business units or enterprise department initiatives

Good experience working or complex private sector organization

Experience in using client specific and company specific Project Delivery Framework

templates

Experience in assessing current processes and identify the proposed process changes or

improvements

Very good experience in Software Project Life Cycle Management, Software Development

Life Cycle, Testing Life Cycle, Defect Management

Good experience in various SDLC methodologies like Waterfall, Agile/scrum, Traditional

Ensure to meet the Project Profitability or SGM

Knowledge of PlanView Enterprise software and Phase Gate Review process

Solid technical project management experience managing the full project lifecycle

Good experience in streamlining various processes in different projects

Good exposure in Trouble shooting the issues, Defect Management and Test Management

Participate and initiate multiple Audits, Process checks in the projects

Initiate customer satisfaction surveys for various projects and engagements for evaluating the

performance of the project teams

Obtained Masters Degree in Business Administration which included theoretical and practical

project management experience and education

Good Experience working with complex private sector organizations and clients like Chevron,

BHP, HP and End users like Walgreens, Wal Mart, Rush Hour, Meijer, and Tesco

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Mallik **************@*****.*** +1-713-***-****

Extensive knowledge in SCM, Incident Management and Change Management Process

Excellent communication, influencing and coordination skills

Technical Skill Set

Primary Skills: SAP, JD Edwards (OMW,TC,UBE,RDA,FDA,DD,NER,ER Debugger),

MS Office

MS Project, MS Visio, HP Quality Center, BMC Remedy, SharePoint, Borland

Star Team, Project Management Tools like PMLC, PDLC,RMS

Secondary Skills: JDE CNC, Java, OO Concepts, C, C++, .NET, COBOL, Pascal, VC++,

Oracle,

HP CDP, Team Track, UNIX

Functional Areas: Manufacturing, Inventory, Commercial Banking/Retail Banking, Material

Management, HRMS

Educational Background

Masters in Business Administration with A Grade(Part Time) in 2006

Masters in Computer Applications with University Distinction(Full time) in 2001

Bachelor in Computer Science with University Distinction(Full time) in 1998

Project Details

Client: Chevron Aug 2011 to till

date

Location: Houston, TX and San Ramon, California

Role: Program Manager/Sr. Project Manager

Team Size: 38

Project Details:

Coreworx Application Support and Maintenance: Coreworx is an integrated system combining

Web based Business Process Management (BPM) with a Document Management System

(DMS). Chevron MCPs who are part of ETC Company use Coreworx to manage work processes

and validate information quality using company level and business unit level business rules. The

standard implementation is modified to meet government, company, business unit, project, or

partnership requirements. The modifications or enhancements that take place with respect to the

application can be in the form of new features, new functionalities, new projects, new servers or

Mallik **************@*****.*** +1-713-***-****

new releases that requires testing to verify and validate them before deployment. It is therefore

vital to test these features as these are how we present the application to the end user and how

the end user sees Coreworx’s functionality.

Implementation and QA support for Alarm Management System: D&C DSC complex well

support project team is planning a pilot to evaluate vendor products to meet the Alarm

Management and visualization system. D&C Decision Support Center Complex well support

project is an opportunity to implement decision support central to provide 24*7 support for

complex well operations focusing on process safety and when possible improving operational

efficiency by sharing best practices. The objective of this project is to develop and roll out the

initial set of capability for each of the following areas: Process Collaboration, Decision Support,

Real time Monitoring and Event Alerts.

Implementation and Complete Production Support including QA for SAP MII Application:

Chevron’s Oronite Company is implementing SAP MII application for integrating their core

processes like Unloads, Loads, Manufacturing, Blending, Drumming, Transfers and Tanks with

the SAP core manufacturing module. The key transactions include sales order, purchase order,

quality checks, and delivery. This project provides complete implementation and maintenance

support in these areas to different plants across the world, the support includes Functional,

Technical, Quality Assurance/Testing services in the form of monthly bundles, regression testing

etc

Key Responsibilities:

Plan and direct complex program schedules and budget, monitor project status in comparison

to cost/time projections

Manage and control project budgets up to $5M

Support weekly Program Status Report generation recording accomplishments, in progress,

risks, issues, metrics

Maintain the overall program schedule and milestone tracking tools to track progress against

the baseline work plan, working with delivery leads and project managers for each track

Conduct review of all deliverables prior to submission to Client

Provides consistent and comprehensive status reports, project updates, and ongoing cost

analyses, significant issue management and resolution, communication with business lines

and technology management, often at senior management levels

Manage Program level Risk and Issue Management process

Develop documentation, monitor and report project status, assesses the effectiveness and

accuracy of documentation

Direct and monitor all activities for large, high risk, major technology based projects from

initiation to delivery.

Review Change Requests and provide response to CRs

Manage, Guide, mentor different project teams spread across different locations

Interface with key stakeholders of client and internal business unit heads

Efficient use of allocated budget of $1 million USD for the project

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Mallik **************@*****.*** +1-713-***-****

Drive Milestone Dates and Initiate various meetings on daily and weekly basis

Responsible for revenue generation and project profitability for all the projects

Prepare and review various project plans, test plans, presentations, metrics etc and share

with all stakeholders.

Set deadlines, assign responsibilities and monitors and summarizes progress of project.

Prepare reports for upper management regarding status of project.

Define Change management, incident management process in the project

Provide direction to less experienced technical project management staff while serving in a

project leadership role

Prepare and Review Implementation and RFC documents for production servers

implementations

Oversees all aspects of projects and set deadlines, assign responsibilities, and monitors the

progress of project

Coordinate with client Program/Project Manager and Operations Teams

Finalize Project level SLA with Client

Arrange different meetings with customer and top management

Closely Work with multiple Account Managers, Delivery Heads and other Senior managers

for Business Expansion, RFP submissions, proposal preparations etc

Involve in various Audits and process checks

Participate in various Change management, Governance and CAB meetings

Environment: MS Project, MS visio, PMLC, PDLC, RMS, MAP, WBS, SAP, MII, JD Edwards,

.Net, Windows, Java, SharePoint, HP QC, Manufacturing, Material Management, Sales and

Distribution

Client: Citi Bank

Location: New York,USA Aug 2010 to Aug 2011

Roles: Project Manager

Team Size: 20

Key Responsibilities:

Managed a project budget of $1M

Handled technical, functional teams located at onsite and offshore

Responsible for the coordination and completion of project

Work in Agile environment and play the role of Scrum Master

Responsible for conducting Sprint plan meeting, Preparing Product backlog, and Preparing

Sprint burn down chart and Sprint Retrospective meeting

Responsible for representing management to the project and for enacting Scrum values and

practices

Mallik **************@*****.*** +1-713-***-****

Responsible for facilitation of meetings, resolving team member’s impediments and

understanding team member’s issues & protecting teams from product owner/management.

Responsible for running the Daily Scrum meetings and Shields the team from external

interferences

Maintain Issue logs, query logs, risk logs and MOMs

Interact with key point of contacts at customer site and internal business units

Sets deadlines, assigns responsibilities, and monitors the status of the project

Monitor and Control Project Scope, issues, risks and schedule

Perform various aspects of the Agile Project Manager/Scrum Master role for major milestones

and releases in the application

Responsible for delivery of all project activities like development, support, QA

Prepares reports for upper management and stakeholders regarding status of the project

Participate in meetings with different leads at client and with vendors

Delegate tasks to multiple project teams and get the work done on time

Preparing various project plans, presentations, reports etc.

Interact with Functional leads, Development Leads, Support leads, QA Leads etc

Environment: MS Project, HP QC, SharePoint, PMLC, PDLC, RMS, WBS, MAP, Java, Windows,

Oracle, Agile/Scrum, Commercial Banking/Retail Banking, Credit Cards

Client: Investec Bank

Location: India Dec 2009 to Aug 2010

Role: Project Manager

Team Size: 22

Responsibilities:

Prepare project plans, estimates, scope, reports

Plan, Monitor, Control and execute project delivery tasks

Provided overall direction to the formulation, development, implementation, and delivery of

the project

Demonstrate management responsibility over the achievement of performance, revenue, and

profit objectives of the project and its contracts

Report on project level plans to Technical and Business partners of varying level from staff

level to Executives

Preparation of status reports for the week and disseminating to the concerned

Ensuring the timely delivery of the work to customer with high quality

Validate Project size and resource requirements

Implement various QA process and tools for the Online Banking Application

Adhere to the Quality process in the projects and organization

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Mallik **************@*****.*** +1-713-***-****

Attend weekly status calls, meetings for updating the progress

Oversee all aspects of projects and sets deadlines

Assign responsibilities and monitor the status of project.

Prepares reports for upper management regarding status of project.

Train the new team members on various processes followed in the project and the product

Analyzing the Business Requirement Documents and use cases

Environment: MS Office, MS Project, PMLC, PDLC, RMS, MAP, Java, Windows, Oracle,

Banking & Finance/ Commercial Banking/Retail Banking Beneficiary Accounts,Online Banking

etc

Client: Hewlett Packard(USA)

End Users: Walgreens, Wal Mart, Rush Hour, Meijer and Tesco

Location: Corvallis, Oregon Oct 2007 to Dec 2009

Role: Project Manager

Team Size: 15

Activities Performed:

Lead internal team, client team and users from onsite and offshore

Overall Management of the onsite and offshore delivery for the Project

Involve in preparing software roll out plans and responsible for successful roll out process

Accountable for delivery of various services like implementation/deployment, support, Quality

Assurance & Testing services

Play major role in review and ensure all project deliverables adhere to Quality Assurance

process and are in compliance with process and customer expectation

Setting up and configuring the entire Photo Center system consisting of various kiosks, order

stations, printers with the help of topology and architecture documents

Prepare Project Plans, Metrics & Traceability Matrix

Involve in Requirement analysis, Use case scenario preparation, defect management, and

change management process

Make sure that the project plan maintains tasks, schedules, estimates and status

Disseminate the project information to team members and customers

Prepare Work allocation sheets and assign work to entire team at onsite and offshore

Preparation of status reports and circulate to the concerned stakeholders

Effort estimation based on the client requirement documents

Actively participate in various client meetings

Deliver various project Reports, Metrics on weekly basis

Create various XML files for several purposes

Involve in all phases of Testing Life cycle from Test Planning to Test Reporting

Mallik **************@*****.*** +1-713-***-****

Involve in planning various Quality Assurance activities like Localization testing, Reliability

Testing, Firmware Testing etc

Environment: Embedded Systems, HP Firmware/Hardware Installation, MS Office, QC, CDP,

Java, Windows, Oracle

Client: Motorola & Qualcomm(California, USA)

Location: India Oct 2006 to Sep 2007

Role: Project Coordinator

Team Size: 12

Activities Performed:

Guide other team members and monitor the progress of the deliverables

Provide technical support to the team members

Delegate the tasks to all other team members and closely track the status

Work in Agile environment and play the role of Scrum Master

Responsible for conducting Sprint plan meeting, Preparing Product backlog, and Preparing

Sprint burn down chart and Sprint Retrospective meeting

Responsible for representing management to the project and for enacting Scrum values and

practices

Responsible for facilitation of meetings, resolving team member’s impediments and

understanding team member’s issues & protecting teams from product owner/management.

Responsible for running the Daily Scrum meetings and Shields the team from external

interferences

Create Project Plans, Session plans, Metrics, design use cases and review them

Effort estimation for various fixes and enhancements based on client requirement

Actively participate in various client/status meetings

Initiate daily and Weekly status meetings with client and internal team members and leads

Installing/flashing the Hardware like QC 6280 & QC 6800 and the simulators like BREW with

latest Builds.

Prepare status reports and send to Project manager

Environment: Simulators, Special Mobile instruments, HP QC, MS Office, Java, Windows,

Oracle, Telecom

Client: Arjowiggins

Location: Reading, UK Apr 2006 to Sep 2006

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Mallik **************@*****.*** +1-713-***-****

Role: Onsite Project Coordinator

Team Size: 8

Activities Performed:

Allocating, tracking work for the team members, handling issues and queries

Understand and provide solutions various change requests

Builds an effective team, assigns tasks to team members, and evaluates outcomes

Prepare Unit Test Plans, Unit Test Scripts and Review the documents

Handle complex application features and technical designs.

Design and implement the components required for complex application features

Consolidating the Results and delivering with the Status reports

Unit testing of all the JDE Applications in different environments(pristine, development,

Testing & production)

Event Rule code debugging using ER Debugger Tool

Bug Fixing of minor issues involving Applications, Reports

Fetching data from various functional tables using UTB Tool

Set the processing options and data selection for running applications

Environment: ERP JD Edwards, MS Office, Windows, Oracle, Manufacturing, Finance

Client: Cardinal Health(Dublin,USA)

Location: India Apr 2005 to Mar 2006

Role: Project coordinator

Team Size: 8

Key Contributions:

Understand business requirements and convert them to technical specifications

Handled complex application features and technical designs

Design and implement the components required for complex application features

Identify, track and ensure resolution of issues within defined SLAs

Designs, plans, and coordinates work teams

Set deadlines, assign responsibilities and monitor the progress of project

Prepares reports for upper management regarding status of project

Builds an effective team, assigns tasks to team members, and evaluates outcomes

Work on different change requests and enhancements.

Perform Unit Testing, Functional Testing of the various change requests and enhancements

Browsing through various tables using UTB

Set the processing options and data selection for running applications.

Work on minor Change Requests

Mallik **************@*****.*** +1-713-***-****

Debug various applications using ER Debugger.

Environment: ERP JD Edwards, MS Office, Windows, Oracle, Manufacturing, Pharmaceuticals

Client: Hill Rom(Batesville,USA)

Location: India May 2004 to Apr 2005

Role: Sr. Team Member

Key Contributions:

Work on various fixes and develop forms, reports, table conversions and business functions

Create UTP, UTS and execute the test cases.

Run various Interactive Applications, Batch Applications, UBEs using the test data created

Testing of Forms, Reports & Table Conversions

Debugging of JDE applications using ER Debugger tool

Used HEDIS data for evaluating current performance of the system and setting goals

Map the data between various tables and pull the combined data using UTB(Universal Table

Browser) tool

Package building and Deploying in dev, prototype, Testing and Production environments

Environment: ERP JD Edwards Technical Tools and CNC, MS Office, Windows, Oracle,

Manufacturing, Finance, Health Care

Client: IBM(USA)

Location: India Oct 2002 to Apr 2004

Role: Team Member

Activities Performed:

Understand Functional specifications and provide Technical specification

Develop various applications, reports, table conversions

Debugging of NERs using ER Debugger Tool

Map the data between various tables and pull the combined data using UTB

Package building and Deploying in various environments like dev, prototype, Testing and

Production

Environment: ERP JD Edwards OMW, Windows, Oracle, Manufacturing, Finance

Client: IBM(USA)

Location: India Mar 2002 to Oct 2002

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Mallik **************@*****.*** +1-713-***-****

Role: Team Member

Activities Performed:

Study and understand various functional requirements

Work on change requests and enhancements

Writing Unit Test cases and make sure the change or the code is working as expected

Prepare status reports, various documents and share with Team lead

Support in various other activities

Environment: ERP JD Edwards OMW, Windows, SQL, Sales and Distribution

Client: IBM(USA)

Location: India Aug 2001 to Feb 2002

Role: Team Member

Activities Performed:

Study and understand Requirement documents

Work on change requests and enhancements and fix the issues

Writing Unit Test cases and make sure the change or the code is working as expected

Verifying the project in the production after the implementation

Environment: ERP JD Edwards OMW, Windows, Oracle, Sales and Distribution

Professional Trainings/Achievements

Successfully completed the Leadership Training program and Participated in Project

Management Training programs

Participated in several other trainings like Enabling Customer Partnership, Quality, Financial

Management, Interviewing Skills, SCM and some functional trainings

Received Certificate of Excellence from Client for contribution towards outstanding

achievement in their key milestones

Awarded mementos and received Appreciation Certificates in annual All Hands Meet for the

best performance in the year

Rewarded for developing an e learning tool for the benefit of a company’s Training

department

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