Customer Service Sales

Paris Uthman

Customer Service Oriented

Syracuse, NY

************@*****.*** - 315-***-****

Customer-focused customer service professional with strong in-bound and out-bound call center experience

for leading communications companies and expert knowledge of wireless communications products. Skills

include a demonstrated competency in Windows applications, keyboarding proficiency and use of automated

systems. Articulate with excellent verbal and written communication skills. Diplomatically resolve customer

complaints and diffuse tension to ensure customer retention.

ORGANIZATION

Increased ability to quickly organize thoughts and carry out task through

experience in serving in customers in fast pace retail and call center

business.Successfully balanced and managed the benefits of team work to

increase rate of closing sales.Managed sales presentations to effectively

qualify customer and to communicate information about product in a time

efficient manner, thus, increasing sales volume and output.

COMMUNICATION

Developed excellent rapport with general public through

greeting, qualifying, informing and closing sales in home furnishings

business.Employed the use of sales calls to enhance relationships with

customers, thus, increasing sales output.Demonstrated the ability to write

clear and concise business correspondence.

Experienced in making presentations to individuals and groups in sales

environments.Developed excellent listening skills through direct

sales, customer service and business correspondence.

WORK EXPERIENCE

Dispatcher

Blue star taxi - Syracuse, NY - January 2013 to Present

Responsibilities

Dispatching taxis to and from zones locations etc data entry entering customers name pick up location drop

off . Entering medicaid trips into the system map questing rate of pay based on location and miles etc.

Skills Used

Answering phones, data entry, etc

Sales Representative

Launchpad teleservices Inc - Syracuse, NY - January 2013 to Present

Responsibilities

Sales handle inbound and outbound calling assisting customers with any questions they may have about the

product upselling cross selling etc.

Customer Service Representative

Hq Home - Syracuse, NY - April 2012 to January 2013

Responsibilities

Selling home furnishing products,Handling All Cash And Credit Card Transactions In Department Store.

upelling products Frequently Closed Store

And Secured Building.One Of Only To Cashiers Who Held A Building Key.

Accomplishments

The ability to learn and overcome any situations

Skills Used

My sales skills my ability to learn and increase my skills

Relay Operator

CSD Relay - March 2008 to April 2012

Relaying calls for the hearing impaired as well as the speech disabled

inbound as well as outbound calls typing at 90 wpm

EDUCATION

nursing

crouse college - Syracuse, NY

2013 to 2015

st james academy - Fort Pierce, FL

2004 to 2008

ADDITIONAL INFORMATION

SKILLS

Hair Stylist Beginner

Maintained Regular Client List Of 20 People Serving All Over Syracuse

Ny. Beginner

LANGUAGES

Arabic Beginner

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