Administrative Assistant Customer Service

Rosalyn I. Trotman

*** ***** ******. • Syracuse, NY 13224 • Ph: 315-***-**** • C: 315-***-**** • E:

***********@*****.***

OBJECTIVE

To gain the position as an Office Administrator in a respected organization where my

experience and skills will contribute extensively in handling various administrative tasks.

SKILLS

Type 45 wpm, MS Office Suite (Word, Excel, PowerPoint and Access), QuickBooks,

Outlook, Excellent Verbal, Phone and Written Skills

WORK EXPERIENCE

April 2006 – September 2010 Syracuse University, African American Studies Dept.,

Community Folk Art Center

(Office Coordinator II / Administrative Assistant / Office Manager)

• Coordinated and organized meetings, seminars and other events • Answered

multi-line phone system • Managed and maintained department databases, files, records,

etc. • Scheduled appointments and meetings • Maintained calendar • Establish, maintain

and review employee, volunteer and class schedules • Bookkeeping • Research •

Organized gallery receptions • Purchase orders • Analyzed information, prepare reports

and summaries for appropriate users • Corresponded with agencies to verify information •

Coordinated faculty, visiting artists and staff travel arrangements • Processed applications

and payroll for teaching artists for Say Yes To Education and office staff • Responsible

for processing applications, scheduling and collecting monies for space rental • Processed

procurement card receipts • Scan documents and input into proper data base • Operated

fax and xerox machines • Conducted background checks • Interviewed perspective

employees • Coordinated and organized “Illuminate The Arts” summer and winter

programs • Assisted in setting up, taking down and packaging of exhibits • Event

planning • Organized day to day operations of an Afterschool Program • Researched

order information • Expedited outgoing / incoming mail • Scheduled appointments and

meetings • Ordered office supplies • Processed orders for checks • Tracked packages

through UPS and FedEx • Oversaw gallery announcements, mailings and other forms of

mass communication • Managed busy environment • Conducted tours of property •

Prioritized tasks to be done

2002 - 2005 Rolling Green Estates Syracuse, NY

(Administrative Assistant / Leasing Agent)

• Scheduled appointments and meetings • Maintained calendar •Notify tenants of

potential entry into apartments • Employment verification, reference and background

checks • Bookkeeping • Fill out landlord statements • Research • Processed applications

and recertification’s • Leased apartments • Conduct inspections of apartments and

properties • Conduct tours of property • Post notifications for tenants in buildings •

Responsible for conducting and scheduling home visits • Distributed utility checks •

Operated fax and xerox machines • Maintain and manage tenant records and documents •

Expedited outgoing mail • Ordered office supplies • Addressed tenant concerns •

Performed maintenance assessments • Processed work orders and delivered to

appropriate person • Collected payments and security deposits • Answered multi-line

phone system • Prioritized tasks to be done • Managed busy environment

2000 - 2002 Deluxe Check Printers Syracuse, NY

(Customer Service Representative)

• Operated fax and xerox machines • Expedited outgoing / incoming mail •

Ordered office supplies • Processed personal check orders and delivered to appropriate

person • Research • Tracked packages through UPS • Responsible for proper disposal of

hard copies of personal financial information • Prioritized tasks to be done

1999 - 2000 Manpower Temporary Services Dewitt, NY

(Receptionist / Secretary)

• Operated fax and xerox machines • Expedited outgoing / incoming mail •

Ordered office supplies • Research • Tracked packages through UPS and FedEx •

Answered multi-line phone system • Scheduled appointments and meetings • Ordered

office supplies • Oversaw mailings and other forms of mass communication • Prioritized

tasks to be done

EDUCATION

•1985 - 1988 William Nottingham High School Syracuse, NY

(General Studies)

•1988 – 1989 Fowler High School Syracuse, NY

(GED)

•1989 – 1990 Sydney Johnson Vocational School Syracuse, NY

(Certificate in Office Skills)

REFERENCES

References available upon request

Contact this candidate