Customer Service Sales

LYNDA AZRIKAN

**** *.*. **** ***, Coral Springs, Fl 33067 • Cell: 954-***-**** • ********@*****.***

Professional Summary

Banking professional with extensive knowledge of banking products and services, as well as business development and

marketing. Ambitious and extensively trained in bank leadership, fraud awareness and teller operations. Motivated and

passionate about excellent customer service. Experienced Loan Officer and Management Professional with demonstrated

success in Mortgage Financing. Experienced with entire process from application through funding. Recognized for

exceptional ability in: motivating individuals Capable of upholding the highest standards of compliance. Confident,

knowledgeable communicator with a reputation for honesty, hard work and proactive customer service

Skills

Team player

Friendly

Cheerful demeanor Strong team builder

Approachable Sales professional

Flexible Bank security expert

Work History

Assistant Vice President/Branch Assistant Manager,

07/2009 to 07/2013 U.S. Century Bank – Aventura, FL

Hired to be responsible for new business development of lending, mortgage, sales, and branch operations as well as

growth of the deposit base.

Responsible for the coaching and motivating staff to exceed sales goals.

Maintained existing relationships and maximized current customer potential, while facilitating retention and growth

through high quality client satisfaction.

Proactively advised and consulted with clients to maximize their service usage, and investment opportunities, and

monitored client portfolio to ensure profitability.

Generated extensive repeat/referral business through effective key client relation's management.

Increased new bank relationships within the local community

Oversaw a branch team consisting of two customer service representatives and two tellers.

Managed branch with an average of $80 million in monthly deposits.

Developed prospects for new loans and new accounts through cold calls weekly.

Submitted loan applications to loan underwriter for verification and recommendation.

Received award for fraud prevention.

Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot

Act, Privacy Act and Community Reinvestment Act.

Maintained friendly and professional customer interactions.

Maintained confidentiality of bank records and client information.

Regions Bank – Pembroke Pines, FL

Branch Assistant Manager, 01/2008 to 01/2009

Hired to be responsible for new business development of lending, mortgage, annuity and investment sales, as

well as growth of deposit base.

Responsible for coaching and motivating staff to exceed sales goals.

Maintained existing relationships and maximized current customer potential, while facilitating retention and growth

through high quality client satisfaction. Proactively advised and consulted with clients to maximize their service usage,

and investment opportunities, and monitored client portfolio to ensure profitability.

Generated extensive repeat/referral business through effective key client relation's management.

Increased new bank relationships within the local community.

Managed branch with an average of $15 million in monthly deposits

Oversaw a branch team consisting of two customer service representatives and four tellers.

Maintained friendly and professional customer interactions.

Maintained confidentiality of bank records and client information.

Morgan Stanley Mortgage Capital, Inc – Boca Raton, FL

Associate Regional Director, 01/2005 to 01/2007

Correspondent Conduit "Secondary".

Developed new clients by cold calling and setting up appointments for on site visits.

Followed up on new correspondent packages for new prospects, typically National Banks and Mortgage Lenders in

the mid west states.

Maintained and serviced existing clients by keeping them informed of any and all updates to guidelines.

Answered all calls that were of the underwriting nature.

Assisted in the bidding process.

for the territory for mini bulk tapes.

Maintained a strong inter office relationship with all other Departments.

Developed new correspondents through cold calling also developed by networking at the National Mortgage Bankers

conferences.

Built relationships and maintained current client base through orientations and on site presentations.

Built client confidence through excellent customer service and quality follow up.

First National Funding Group, LLC

President, 01/2003 to 01/2005

Opened a self owned branch office of a California based offering Stated Commercial Lending Products under

contract with InterBay.

Held responsibility for loan origination, processing and closing including business development, operations,

marketing, client relations compliance, quality control, and sales training.

Managed and motivated a quality team of personnel.

Oversaw entire process from application to funding.

Fueled revenue growth by consistently providing attentive customer service to built and maintained an impressive

client base.

Quickly gained client trust and cultivated strong industry relationships by exhibiting a high degree of

confidence, honesty and integrity to develop and secure business.

Maximized opportunities by directing efforts of marketing personnel and utilizing targeted telemarketing list.

InterBay Funding, LLC– Hollywood, FL

Regional Account Manager Branch Manager, 01/1999 to 01/2003

Brought on to market commercial lending programs in several states as the sole representative for the entire

Southeast region.

Emphasis on new business development and the origination of loans for this direct lender.

Worked closely with processing and production staff of four.

Developed and implemented marketing strategies for wholesale lending.

Achieved and sustained growth by educating brokers and assisting in closing deals.

Recognized as one of the top two salespeople and regularly won incentive contests by focusing on customer satisfaction

and product knowledge.

Effectively trained new sales staff by providing hands on instruction and serving as primary resource for

questions.

Assisted subordinates and supervisors in identifying problems, diagnosing causes and determining corrective actions.

Expedited communication between upper management and general personnel.

Provided sales and product training seminars to up to 220 wholesale brokers to keep them abreast of ch.

Loan Officer,Savings of America – Miami, Florida

Mortgage Loan Officer Commercial Bank Teller,

World Savings – Hallandale Houston, Florida Texas

Education

High School Diploma: 1979

Miami Norland Senior High Miami, Fl.

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