Customer Service Manager

GLADIS MONTEILH ***** FLAIR DR. HOUSTON, TX ***** 832-***-**** ***********@*****.*** Career Objectives To obtain a challenging leadership position in the receptionist field that utilizes my background skills. Work History All About You Office Cosmetic Surgery, Houston, Texas Front/Back Medical Assistant Jul 07, 2011 - Aug 10, 2012 Customer services, answered phone, collected payments, scheduled appointments, made calls to patients to remind them of appointments, faxed, copies, assisted doctor and nurse in the back when needed, HCA-East Houston Regional Medical Center, HOUSTON, Texas Patient Access Registar/ Team Lead Sep 18, 2006 - Jul 06, 2011 Customer services, answer multi phone lines, Input data in computer, collect patients information, insurance verification, file, make copies, fax, collect copay, transport patients to floor when needed, assist supervisor with paperwork Buford-Norcross Primary Care, Norcross, Georgia Receptionist Feb 01, 2002 - Jul 06, 2005 Customer services, answer multi-phone lines, check in/ out patients, Spanish translator, vision/ hearing screening, referrals for Medicaid, insurance verification, schedule appointments, data entry, take patients information, EKG's, Collect copays Buckhead Dermatology, Atlanta, Georgia Front Office Assistant Sep 04, 2000 - Sep 13, 2001 Customer services, answered multi-phone lines, check in/ out patients, insurance verification, collected copay, filed, scheduled appointments, make copies, reminded patients of their appointments GBC Finance Co., HOUSTON, Texas Loan Officer Mar 01, 2000 - Sep 01, 2000 Customer services, answer multi-phone lines, taking application, filing, look up information on computer, bill collector Walgreen's, Houston, Texas Customer Services Associate Mar 03, 1998 - May 01, 2000 Cashier, cosmetician, photo lab, help in the pharmacy, provide quality customer service, rotate to various areas in the store, stock Daystar Staffing (O'Connor & Associates), Houston, Texas File Clerk Apr 01, 1998 - Oct 01, 1998 Organized and kept files updated, looked up information on computer, file, make copies, utilize fax machine Mr. Gatti's, HOUSTON, Texas Cashier Oct 01, 1992 - Sep 01, 1994 Customer services, cashier, take orders over the phone, prepared food, kept invoice files updated, audit control Education Northshore High School, Houston, Texas High School Diploma/GED Computer SkillsTyping Speed: 35 Words Per Minute • EMail Software (Outlook, Thunderbird, etc) • Internet Browser (Internet Explorer, Firefox, etc) • Peripheral Devices (Scanners, Printers, etc) • Personal Computers Additional Computer Skills: MEDEX, MEDITECH Language Skills English - Excellent ( Read Write Speak ) Spanish - Fair ( Read Write Speak ) References George Griffin M.D./Friend All About You Cosmetic Surgery 713-***-**** ***********@*****.*** Lonnette Fontennett ER Manager/Director East Houston Regional Medical Center 713-***-**** Robert Juarez Manager Mr. Gatti's 713-***-****