Six Sigma Data

Glenn Sieracki Phone: 832-***-****

Email: *************@*****.***

Summary

A motivated professional with over 15 years of experience working in the

technology field skilled in supporting, documenting, supervising, and

reporting in a wide array of industries. A respected leader experienced

with managing people, projects, and administrative tasks. A dedicated

analyst versed in multiple reporting platforms with a strong eye for

finding patterns and discovering trends in data.

Skillset

Technical Assets Personal Assets

9 years of experience leading A work history rich with

employees and contractors in experience in the policies and

diverse environments. procedures of major corporations,

10 years' experience with Microsoft government agencies, and industry

office including pivot tables and standard guidelines (ISO).

advanced presentation design. Strong visionary abilities to

3 years of experience with Business implement design for the future to

Objects Webi, SAP GUI, and Hyperion benefit ongoing projects instead

Intelligence to build customer ad of sustaining them.

hoc reports. Advanced leadership skills and the

2 years of experience providing ability to inspire direct reports

data to executives/upper management to achieve goals within an

in a cognitive fashion verbally and established timeframe.

through presentations. Valued collaboration skills and

3 years of experience implementing the ability to work well with

and controlling Six Sigma data and other departments and groups to

data control. achieve results.

3 years of involvement in high Works well with suppliers and

level product design to improve the external contacts to provide

customer experience and ability to solutions while maintaining

mine data to improve quality. company integrity and image.

Experience

Hewlett Packard

Management Analyst and Outage Case Supervisor

Contractor 9/16/2010 - 08/6/2012

Employee 08/6/2012 - Present

. Responsible for overseeing and assisting in the processing of Outage

cases by Contractors and Engineers to maintain consistency in data

quality and quantity of work

. Accountable for overseeing personnel issues of contractors including

attendance and other workplace matters (onboarding,

selection/replacement, attrition, etc)

. Provide data and summary reports to engineering and suppliers to

compliment the RMA process as well as work with the suppliers on

providing a failure analysis of selected boards by engineers

. Utilize Microsoft Excel and PowerPivot pivot tables to analyze

trending data.

. Collaborate with external vendors to provide data that can be

imported into vendor databases and work closely with vendors to

review data key to identifying root cause issues.

. Analyze trends in failure data to identify problems in both process

and quality

. Provide reports to management showcasing issue trends, customer

related problems, and issues within the repair process. Shed insight

to aid in root cause and possible outside factors affecting HP

quality

. Provide data to engineering outlining specific issues that have been

identified as a trend (customer, technical, or other)

. SharePoint Administrator and Site Owner

. Recommend changes to tools and documentation

. Monitor quality of case handling by Outage Case Scrubbers and provide

feedback direct to their management staff for improvement in the form

of reports and training material

Service Repair Solutions - Las Vegas, NV

Lead IT Support Specialist

October 2007 - June 2009

. Train new and current technicians on how to support hardware and software

. Manage a team of 4 IT employees in the Las Vegas, NV, Minneapolis, MN,

and Orem, UT offices

. Manage tickets that come in from end users and ensure the team responded

appropriately

. Accept ownership of difficult issues that team members were unable to

solve

. Meet with other leaders within IT to discuss cross group issues and

streamline communication

. Established a test lab to work on new technology being introduced into

the user environment

Spherion Technology - Eli Lilly & Co. - Las Vegas, NV

Trainer/Supervisor

November 2004 - September 2007

. Train new and current technicians on how to support hardware and software

including Microsoft Windows XP, Lotus Notes, and Remedy Ticketing System

. Write controlled documentation for corporate use on how to support and

utilize new and current software and hardware

. Ensure that Six Sigma and Sarbanes-Oxley policies and procedures are

adhered to within the call center and hardware depot for Field Sales

Support

. Create reports to establish trends of activity and training needs

. Create and present power point presentations to mainstream helpdesk

support and keep all technicians trained to customer specification

. Act as a main point of contact for escalations of issues that technicians

cannot resolve

. Administer employee records and maintain an accurate record of technician

documentation

Spherion Technology - Kraft Foods - Las Vegas, NV

Trainer

January 2004 - November 2004

. Assist with technical questions from an enterprise wide user base

. Trained new employees job duties and held refresher courses for existing

employees

. Triage cases to establish group ownership

Spherion Technology - Eli Lilly & Co. - Indianapolis, IN

RASCOE Technician

October 2003 - January 2004

. Provide support for end-users connecting through Virtual Private

Networking (VPN).

. Utilize Remedy for ticket handling and order requests.

. Provision and support Cable Modems and DSL services for end-users.

CBS Personel - Compaq/HP - Indianapolis, IN

Desktop/Server Assembly Tech

July 2003 - October 2003

. CTO configuration for desktops and servers.

. Escalation of known issues of defective hardware.

. Occasional assistance with BTO configuration of desktops.

Contact this candidate