Quality Assurance Management

Faye Renee’ Taylor-Jones

**** **** ***** ** #*** 612-***-****

Brooklyn Park, M N 55444

***************@***.***

Objective: To obtain a career in a secure, well established company where there is the

opportunity for growth and challenge.

E xperience

2013-Present Tailwind Voice & Data

Carrier Project Coordinator

• Order Implementation

• Updating/creating spreadsheets

• Project coordination of multiple locations

• Welcome calls with customers

• Resolving problems associated with partner relationships including but not limited

to invoicing, questions/disputes.

• Perform t roubleshooting with customer

2012-2013 Aerotek, M inneapolis, M N

Switchboard Operator

• Answering inbound calls for patient information, doctors on call, and emergencies.

2011-2012 Qwest/CenturyLink, M inneapolis, M N

Account Consultant

• Account/Base Management, Inventory, Contract Review, Conference Calls • Order

M anagement/Implementation & Billing Management, Repair, Outage Escalations, •

Ongoing Care

2008-2011 S tarTek for Qwest, L ynchburg, VA

Account Service Representative

• Account/Base Management & Quality Assurance

• Order Management/Implementation

• Billing Management

• Quarterly Service Reviews

• Inventory Maintenance

2007-2008 StarTek for Comcast, Lynchburg, VA

I nterim Trainer

• Train new hires on StarTek policy & port processes • Monitor attendance & progress

P rovisioning Technician

• Process port-out request

• Train co-workers on port out process & act as a team lead • Assist with Quality

Review as needed

Technical Support

• Inbound calls on ini tial setup assistance • Assisted in a team building project where

I was sent to Carlisle, PA and Kansas City, MO to assess team motivation • Team

Lead

1995-2006 F leet Laboratories, L ynchburg, VA

P roduction Operator I I I

• Production line, Manufacturing Production • Quality Checks, Ut ili ty Operator

(breaking down and rebuilding production lines) • Case packing

E ducation

2006-2007 Faith Bible Institute Forest, VA-Forest Level Baptist Church • Religious Studies

1994-1996 Phillips Business College Lynchburg, VA • Word Processing

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