Customer Service Assistant

Personal Profile

Known as a hard-working individual; recognising the need to sustain high

levels of performance standards in all aspects of my duties.

Possessing the ability to demonstrate personal qualities such as; being a

helpful, proactive person, attentive to new developments and procedures,

and very able to adapt to new working environments.

Confidently able to follow instructions, and complete tasks with accuracy,

and within good timescale, showing my ability to work independently, with

confidence and on own initiative.

Demonstrating the ability to support other colleagues in their role and can

commit to teamwork goals.

Multi tasking, and prioritising workloads, while maintaining an organised

working environment, with characteristic attributes, that include being

kind, respected, friendly, honest and warm person, recognised by those I

come into contact with.

Key Skills

. Customer services

. Team Leading

. Reception

. Personal Care Services

. Child Caring

. Data Handling

. Alphanumeric organisations

Working History

10/2009 to 11/2013: Paediatric Neonatal Specialist Phlebotomist

Guy's and St Thomas Hospital

. Providing blood service in neo natal specialist unit

. Care and manual handling of infants and young children

. Providing customer care skills whilst liaising with parents, carers

and medical professionals

. Auditing daily figures and managing stock supplies

. Managing submission of patient blood orders on EPR system

. Managing flow of clinic area, and supporting team members

. Central specimen reception operations, logging specimens

. Supporting new staff in their role

08/2004-10/2009: Paediatric Phlebotomist/ Healthcare Assistant

Children's outpatients- Kings College Hospital, London

. Qualified Paediatric and Neonatal Phlebotomist activities commensurate

within the children's outpatient department.

. Handling confidential files and documentation

. Recording personal data, filing, key performance initiatives (KPI's)

and storing information.

. Extensive use of in house computer systems .i.e. EPR, PIMS

. Managing Clinical activities in line with requirements from senior

staff i.e. weight measurements, monitoring of clinical conditions,

recording of results.

. Assisting in general health care for child patients

. Supporting, Head Nurse, Consultants, SpRs and registered Doctors

10/1998- 07/2004: Healthcare Assistant/ Clinical Support Worker- Kings

College Hospital, London

. Assisting in health care for diabetic patients

. Maintaining general medical ward care, and delivering service

. Sustaining Patient Hygiene

. Dressing wounds

. Monitoring, and observing patients

. Monitoring administration of medication

. Supporting, Head Nurse, Consultants, SpRs and registered Doctors

. Assisting in care for renal patients and liver patients

. Handling confidential files and documentation

. Recording personal data, filing and storing information.

. Extensive use of in house computer systems.

08/1993-09/1996: Part-Time Nursery Childcare Assistant- Tender Care

Nursery, Lewisham

. Assisting in play activities

. Pro-actively encouraging child development

. Maintaining Health and Safety

. Caring for and supervising activities for children 0-5 years old

09/1996-09/1998: Part-Time Nursery Childcare Assistant- Tiny Hands Nursery,

Brixton

. Assisting in play activities

. Pro-actively encouraging child development

. Maintaining Health and Safety

. Caring for and supervising activities for children 0-5 years old

10/1989- 10/1998: Part-Time Postal Service Worker- Royal Mail, Nine Elms,

London

. Geographically sorting mail,

. Accurately distributing mail for delivery.

. Active participation in extensive training and development.

Educational Achievements

Neonatal and Paediatric Specialist Competency: Certified

10/2010-NVQ level 2 Customer Service: Certified Qualification

10/2002- NVQ level 2 Health and Social care: Certified Qualification

10/2005- Paediatric Venepuncture Stage 3: Certified

10/1998- Health Care Assistant Mandatory Training: Certified Modules

Infection Control, Embracing Diversity, Manual Handling, Health and Safety

07/1993- City and Guilds Caring for Children (0-7): Certified

Qualifications

Interests/ Hobbies

I enjoy cooking and baking to entertain in the home, while reading and

dress making are my spare time activities.

I also have an interest in keeping up with current affairs via various

media outlets.

References available on request

Contact this candidate