Customer Service Sales

Emma Cuthbert

* *** *****, *************, *********. LE8 5XN

Mobile: 078******** Home: 011*-*******

Email:emma.cuthbert@live .co.uk

Summary

A hard working, honest, reliable and versatile person, who enjoys being

challenged both mentally and physically and who strives too expand

knowledge levels and leadership skills. Strongly self disciplined with good

time management skills. Experienced in customer services and an effective

problem solver with a clear sense of urgency when faced with challenges in

the workplace, all these skills can be utilised within a team or when

tasked to perform alone.

*Negotiation Skills. *Customer Service Experience. *Administrator.

*Planning and Organisational Skills. *B2B experience. *Logistics Skills.

*Gold D of E Award.

*Word and Shuttleworth trained. *Special Constable.

Employment

Midco Print & Packaging Ltd

2008- Present.

Sales Administrator.

Midco is a business which supplies to major hospitals and laboratories and

specialists in the supply and design of labels and packaging used in x-ray,

medical records, pharmacy and all pathology disciplines.

>Acting as a broker part of my role is to gain the best buying price from

suppliers so Midco can achieve a larger margin on the selling price, this

means I have to negotiate between different suppliers to achieve this.

>Working within a sales team of six, my daily tasks include answering the

telephones, dealing with customer queries and questions which rely on a

wide product knowledge and good working relationship with the suppliers to

make sure the customer will get the correct material and suitable product

for their specific departments within the hospitals.

>Placing orders with suppliers from a value of 200 up to 20,000. Raising

up to 30 quotations per day within a time span of 24 hours to our

customers.

>Checking deliveries have been despatched as promised which is extremely

important in an organisation like the NHS. This not only goes for

deliveries but starts at the top of the chain from the initial quote to the

design and production timescale where a fast turnaround is key and quality

paramount. If this is not met department within the NHS would be forced to

close causing a significant amount of disruption.

>Clerical and Administration duties using Word and Shuttleworth on a daily

basis and also emailing.

> Have also expanded my skill set to Invoicing and Credit Control.

E.Surv Surveyors

2006-2008.

Administrator

>I worked in a small office making appointments for four surveyors on

behalf of major banks and building societies for new mortgage application,

re mortgaging and repossessions.

>This entailed planning routes to maximise the surveyor's valuable time and

to reduce company costs in wasted miles. A lot of typing was incorporated

in to my daily tasks which meant working directly with the surveyors and

also working with tapes dictating the surveyor's valuations.

>I spent a large majority of day on the telephone speaking with customers

arranging suitable times for the surveyors to visit; this could be tricky

especially when it was repossession so a lot of tact and consideration was

required on my part.

>A large amount of patience, understanding and general customer service

skills were required in this role, along with good time management skills.

Co-op Supermarket

2004- 2006.

Checkout Operator.

>I worked at a large co-op supermarket as a checkout operator and also got

involved in a lot of general shop floor tasks such a stock rotation, facing

up, replenishing the shelves with shop products, as well as working on the

checkout and the kiosk.

>This role gave me direct contact with customers and is where I built the

foundations of my customer service skills from.

>There was a high volume of customers coming through the checkout and

customer service was extremely important as I was the last point of call

before the customer left the store and my interaction with them could mean

the difference between a good shopping experience and a bad one.

Education

College-

2x "A" levels - Geography and English Literature

1x "AS" Level- Psychology

School- 10 x GCSE

Business Studies, Science, (Double Award), English Language, English

Literature, French, Math's, Humanities, Media, Design

Achievements.

>Duke of Edinburgh Award Scheme, I have completed the Bronze, Silver and

Gold award over a 3 year period during my time at college, which involved

learning new skill, volunteering and planning and walking long distances

which required a high level of endurance and team work, and at times

leadership. I had the privilege of being invited to St James Palace to be

presented with my certificate by Prince Phillip.

>I passed the 12 week intense training and exams and was accepted as a

Special Constable for the Leicestershire Constabulary. This is a very

diverse and challenging environment to be in. For this voluntary role I

must be adaptable, understanding, be able to diffuse difficult situations,

work effectively with a wide range of people and governmental services and

still make important decisions as an individual.

>I travelled the world on my own for 6 months. Canada,America, New Zealand,

Australia, Thailand.

Hobbies.

To keep fit I attend the gym 3 times a week and have been taking part in

obstacle Races.

I do a lot of horse riding, including sponsored rides to raise money for

charity.

Walking, listening to music, reading, socialising and eating out.

References.

Are available on request.

Contact this candidate