Customer Service Manager

CORY JAMES

**** ********* ****, * ***** Mound, T X 75028 C : 501-***-**** c ********@*******.***

PROFESSIONAL PROFILE

Ambitious operations manager with more than 5 years of management experience. Focused on

process improvement and talent development. Applies strong analytical and critical thinking skills to

solve complex operational problems.

QUALIFICATIONS

Operations Management P&L Management

Recruiting and Interviewing Critical thinking

Complex Problem Solving Budgeting

Talent Development Resource Management

Analysis and Performance Business Performance

Evaluation Improvement

EDUCATION

BBA: Finance

2006

University of Arkansas at Little Rock - Little Rock, AR

EXPERIENCE

Branch Manager

06/2011 to Current

Sherwin-Williams Automotive Finishes - L ewisville, TX

Oversee day to day operation of the branch, with full P&L responsibilities.

Effectively manage inventory levels, along with purchase and receiving

activities.

Actively recruit, interview, and oversee training for all new branch

employees.

Conduct credit investigations and analysis on existing and prospective

customers.

Develop and implement market plans to aggressively grow sales and

identify prospect opportunities.

Awarded for exceptional organizational methods in 2013.

Exceeded budgeted sales and performance goals for two consecutive

years.

Assistant Manager

01/2008 to 06/2011

Sherwin-Williams Automotive Finishes - Little Rock, AR

Directed purchasing and receiving activity.

Assisted in determining staffing needs, branch employee recruitment,

and establishing work schedules.

Trained all new employees on store procedures and policies.

Analyzed marketing information and translated it into strategic plans.

Implemented a new delivery system to improve branch efficiency and

raise the bar for customer service.

Area Supervisor

09/2003 to 01/2008

Kohl's - Little Rock, AR

Lead and directed the workflow of store sales associates.

Executed department merchandising and operational functions to

company standards.

Oriented and trained sales associates on selling floor operations.

Communicated sales and performance goals.

Performed open and close procedures, along with cash office

reconciliation.

Provided excellent customer service.

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