Training Manager

Melissa Lefebvre Sanders

*** ****** ******

Maynard, MA 01754

203-***-**** http://www.linkedin.com/in/melissalefebvresanders

*******.*.********@*****.***

SUMMARY

Highly motivated self-starting Systems Training Professional with 9+ years

experience providing both instructor led and virtual training courses.

Proven expertise in developing training curriculum and documentation. Able

to balance the needs of management and other departments while remaining

organized and on task. Proficient in Siebel, MS Outlook, Word, Excel,

Publisher, PowerPoint, GoToMeeting, Webex, Blackboard Elluminate and Adobe

Photoshop.

PROFESSIONAL EXPERIENCE

AMERICAN CANCER SOCIETY, Framingham, MA 2010- Present

E-Revenue Technical & Strategy Manager, New England Division

. Trained all staff and volunteer chairs on Convio web design system, wrote

and designed documentation and was main troubleshooter and support

personal when problems arose.

. Created and implemented a training plan for all new hires to decrease

ramp up time.

. Performed on demand trainings as needed.

. Developed and implemented a training plan for over 300 staff and 500

volunteers using live and recorded webinars

. Created and managed 250+ event websites to ensure that they followed

National format and design standards.

. Department contact for the Relay For Life Division Business Unit and

worked on fundraising strategies for events to increase amount raised per

event. Duties included challenge content creation, publicity, reporting

and analysis.

AMERICAN HEART ASSOCIATION, Framingham, MA 2005 - 2009

Customer Systems Trainer, Founders Affiliate 2007 - 2009

. Created Affiliate training curriculum and plans, facilitating 160+ events

in Northern New England Area, rolling out system to 400+ staff members

within 5 months.

. Developed and implemented a training plan for new Event Management

software, Auctionpay, resulting in the creation of event specific

websites, online registration tool, increasing average number of event

attendees by 15%.

. Performed 20+ hours of in class training per week, enabling staff to be

current on subject matters pertaining to specific events.

Customer Systems Coordinator, Northeast Affiliate 2005 - 2007

. Trained 200 staff members on Siebel Implementation, created a training

plan and rolled out new version of software on time and within budget.

. Rolled out affiliate wide Event Management software, Auction Maestro,

including the creation of training plan, facilitated training and

developed primary contact responsibilities.

RANDSTAD ON-SITE AT BOSE CORPORATION, Stow, MA 2004 - 2005

Training and Education Coordinator, Automotive Systems Division

. Tracked participation in Peoplesoft ensuring HR files were kept current

and all certification requirements were met.

. Implemented online course registration software and trained staff on

software usage, increasing registrations and course participation by 20%.

EDUCATION

BA, History, Double Minor Psychology and Sociology, Quinnipiac University,

Hamden, CT

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