Customer Service Representative
Resume:
Andrew H. Bermingham
Naugatuck, CT 06770
************@*****.***
Extensive background in Credit Collections & Customer Service for a variety of business markets
including Retail, Insurance, Financial Institutions & Utilities. Primary focus is business-to-business
Collections. Key goal is to maintain customer relationships while surpassing company expectations
of cash collections.
EMPLOYMENT:
Eastern Account Systems Inc, Newtown, CT Nov 2011 to Sep 2012
Third Party Collections Specialist
Completed average of 200-250 daily outbound collection calls for total of 5000 accounts.
Collected an average of $15-20K per month on past due balances.
Negotiate payment plans for negligent medical and utility accounts.
Tech Air, Danbury, CT. May 2010 to Apr 2011
Accounts Receivable/Payable Specialist
Complete 80-100 weekly collections attempts for delinquent accounts.
Negotiate payment plans for severely past due accounts
Review and recommend actions for which accounts are to be sent to collections or bad debt write off.
Review, process and post payments on all incoming vendor invoices.
Maintain accurate records on all monthly payables.
United Rentals Inc, Shelton, CT. 2006-Year End 2009
Collections Representative
Collected an average of $1.5 to 2.0 Million per month.
During tenure was assigned to increasingly difficult collection markets and exceeded dept. parameters for
3 consecutive quarters in 2007 leading to additional bonuses.
Negotiate payment terms between branch entities, customers and management.
Recommended Legal action or Collections with variety of agencies on severely delinquent accounts.
Crystal Rock Water Co., Watertown, CT Feb 2013 to Apr 2013
Customer Care Representative
Temp assignment for incoming call center for regional Water & Coffee company.
Average 60-75 customer calls per day ranging from order entry, equipment service issues,
processing payments & billing resolution.
Fairfield County Bank Corp, Ridgefield, CT 2004-2006.
Customer Service Representative
Field average of 60-80 daily inbound calls for community bank call center.
Handle all customer issues including account balances, financial advice, sales of
banking products and resolution of fees.
Anthem Blue Cross/Blue Shield, North Haven, CT 2002-2003
Customer Service, Government Programs
Answered incoming calls in fast-paced call center from both medical providers and members.
Researched reasoning behind rejected claims and educated providers on how
to correctly bill for services
Explained benefits, policies and types of coverage to insurance holders.
Answered average of 400 calls per week.
Served as Combat Medic for CT & MD Army National Guards 1998-2001
EDUCATION: Eastern Connecticut State University, B.A. Degree 1997
COMPUTER SKILLS: Microsoft Word and Excel, Power Point, Outlook, AS400.
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