Customer Service Management
Resume:
GARY E. DE LEON
New York, NY *0034
**********@*****.***
OBJECTIVE:
To be a part of an organization and a workforce environment where I
can offer and contribute my expertise and effectively provide my
managerial, communication and analytical support in order to improve
the productivity, prosperity and success of the organization.
EXPERIENCE:
November 2011 - November 2012
Airfield Management Operations Supervisor
MIDWEST, Ali Al Salem AB, Kuwait
Maintained the parking flow of based assigned/transient aircraft,
monitored the working MOG of C17 missions.
Administered over 80 tests a month to personnel to gain their 483
competency card.
Processed flight plans for all stationed C130 and C17 aircraft and
transient aircraft.
Stocked and issued Flight Information Publications for multiple
agencies.
Conducts daily inspections to ensure all airfield signs, markings,
lighting and aircraft arresting systems are properly installed
according to airfield planning/design criteria.
Responds to numerous In-flight and Ground emergencies, coordinated
with all base agencies via the Secondary Crash net.
Dispatched emergency units; relayed all information to the emergency
response team.
August 2010 - August 2011
Airfield Management Operations Supervisor
MIDWEST, Bagram AB, Afghanistan
Managed the MOG computer system to ensure proper transitory parking
for over 2400 aircrafts a month.
Controlled vehicle movement on the flightline by checking over 500
Driving Competency Card a month.
Inspected and checked the airfield for airborne safety hazards to
assured compliance with airfield regulations.
Provided pilots a variety of critical information and assistance for
planning and conducting a safe flight and submitted oversight for
Flight Services and airfield operations during shift of operation.
Ensured proper and suitable procedures during attacks by implementing
the Quick Reference Checklist.
Managed the PPR computer program to maintain accountability for all
aircrafts entering Bagram Air Base.
Supported Air Traffic control personnel and other agencies by relaying
proper and constant communication related to construction work on the
airfield and aircraft movement on the airfield.
February 2007 - November 2009
Dispatcher/Warehouse Technician
GES, Landover, MD
Dispatched/Supervised Teamster Drivers (6-25) to transport tradeshow
materials to and from show site.
Dispatched/Supervised Teamster Drivers/Laborers to pick-up or deliver
Association Freight to meet all client deadlines and expectations.
Maintained 100% accuracy of all trailers (50-200) using a standard
Trailer Log to ensure proper delivery to Convention Centers, Hotels
and other Venues.
Managed all driver qualification file to ensure all drivers meet every
DOT requirements to drive on the road legally and safely.
Oversaw the record maintenance files for the entire fleet to include
tractors, straight trucks, and sprinter vans.
May 2002 - February 2007
Airfield Management Operation Supervisor
United States Air Force, Andrews AFB, MD
Managed personnel of 12 staff members who provided vital and critical
support to the Air Force by procuring, maintaining, and producing
information of safe operation of aircraft through the national and
international airspace system. Information included but not limited to
flight plans, Flight Information Publications (FLIPs), and Notice to
Airman System (NOTAMS), local airfield and navigational aid status,
and weather information.
Reviewed flight plans for accuracy and completeness, ensured accurate
and timely input of flight plans into the Aeronautical Information
System Replacement.
Supplied pilot's detailed information critical to flight safety
products and information for safe aircraft movement.
Provided en-route and post-flight information for all inbound
aircraft; determined when aircraft are overdue and initiated search
and rescue.
Responded to airfield aircraft emergency and accidents/incidents.
Coordinated with on/off base agencies for billeting, messing,
refueling, transportation and transient aircraft maintenance.
Supplied flight planning charts, flight routes, and flight clearances,
for Air Force One and Air Force Two as well as other foreign
dignitaries on a daily basis.
August 1998 - February 2002
Supervisor, Base Supply
United States Air Force, Charleston AFB, SC
Performed and supervised standard base supply system (SBSS) operations,
protected and managed supplies and equipment for which the Chief of Supply
has storage and inventory responsibility.
Oversaw property management function of base supply, including receipt,
inspection, issue, storage, inventory control, pickup, and delivery of
supplies and equipment.
Received and processed incoming property for base supply warehouses.
Inventoried base supply stock, prepared inventory adjustments, and analyzed
inspection reports accounted for over 28.2 million in supplies and goods.
Assisted with warehouse layout, location symbols, and property location
systems.
Controlled stock to prevent deterioration and permit maximum use of dated
and technical order compliance assets.
Processed customer requests and requisitions for supplies and equipment
into the SBSS computer system.
EDUCATION:
Community College of the Air Force May 1998 - 2007
Airfield Management Apprentice Course February 2002 - March 2002
Supply Management Apprentice Course March 1998 - August 1998
John F. Kennedy High School September 1991 - January 1996
EXPERIENCE:
Secret Military Clearance
Bilingual in Spanish
Eight Hour Pre-Assignment Course and Sixteen Hour On The Job Training
Course For Security Guard
Forklift Qualified
Ability to type 50 WPM
Proficient in Microsoft Word, XP, ME, Professional, NT, Microsoft
Excel, Microsoft Office, Microsoft Power point
Able to perform and produce quality work, while working in a stressful
environment.
Customer service rep with internal/external written and verbal
communication skills with the ability to adapt and relate to all
REFERENCES:
Available upon request
Contact this candidate