Customer Service High School
Resume:
Olivia C. Roy
** ********* ******, *** *******, CT 06051
*******@*****.***
OBJECTIVE: To obtain an entry level position in a great company with growth opportunities.
SUMMARY: • Over 6 years of excellent customer service and advancing career growth.
Continuing education in commercial and residential real estate law,
•
management, and leasing.
Experience with high-traffic, luxury residential properties.
•
• Proficient with MS Office, Yardi Voyager, Resident Check, and Windows
systems.
• Excellent interpersonal and electronic communication skills.
EDUCATION: McKissock, 2012-2013
Basic Appraisal Procedures
Basic Appraisal Principles
USPAP Course
Online Education
Gateway Community College, 2012
Real Estate Law
Online Education
University of Phoenix 2012-Present
Business
Online Education
Newington High School, 2004-2008
Newington High School, Newington, Connecticut
EXPERIENCE: U.S. Residential Group, May 2013 – present
W oodcliff Estates, East Hartford, CT
• Process lease applications, credit checks, and background checks.
• Provide applicants with property tours.
• Prepare eviction paperwork.
• Process Section 8 applications and third party payments.
• Initiated outreach marketing program to increase occupancy rates and attract
possible tenants.
• Meet with local Chamber of Commerce organizations to network with local
professionals.
• Review resident ledgers to collect unpaid balances and fees.
The Liberty Building, New Haven, CT
• Process lease applications, credit checks, and background checks. Maintain
filing.
• Provide applicants with property tours and necessary information.
• Assist lessees with scheduling of move-in / move-out.
• Increased leased status to 100% and occupancy status to 99%.
• Connect directly with prospective and current customers to provide superior
customer service and assistance.
• Submit work orders to maintenance and oversee renovation progress.
Constant involvement with marketing and consumer outreach.
•
Completed GraceHill property management training involving leading and
•
management training, asbestos and lead education, etc.
Supervisor, Hartford Restaurant Group, 2012-May 2013
Rocky Hill, CT
• Train and supervise new staff employees.
• Act as manager when necessary.
• Perform various bookkeeping duties when necessary.
Waitress / Host, Hartford Restaurant Group, 2007-May 2013
Rocky Hill, CT
• Greet and seat guests, take and serve orders, and handle payments.
Activities: Audobon School of Arts - Acting, 2010-Present
Upcrown Studios - Movie Production and Management,
August 2010-Present
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