Pvt Ltd Sales

Pradeep Kumar Singh

Team Leader

PERSONAL SUMMARY

A highly motivated and ambitious individual able to give timely and accurate advice, guidance, support and

training to team members and individuals. Possessing excellent management skills and having the ability to

work with the minimum of supervision whilst leading a team of twelve or more. Having a proven ability to

lead by example, consistently hit targets, improve best practices and organize time efficiently. Now looking

forward to a making a significant contribution with a company that offers a genuine opportunity for

progression.

WORK EXPERIENCE

Kush Info solution PVT LTD – GURGAON

TEAM LEADER, since June’2011 to June’2013 (International technical sales).

Overall 4+ year of experience in BPO.

Ensuring that staff are motivated, monitored and measured in line with company targets and performance

standards. Responsible for making sure that any gaps in performance or quality are quickly identified and

addressed. Producing accurate reports on team performance for senior managers.

DUTIES:

Preparing daily workloads for staff & coordinating the daily allocation of work.

Motivating the team to achieve high standards and KPI targets.

Handling new client enquiries and acting as the face of the business.

Dealing with and resolving problems and issues which arise.

Mentoring and training up junior and new staff.

Monitoring & reporting on standards & performance targets.

Arranging & chairing weekly team meetings, focusing on targets & achievements.

Implementing new initiatives.

Involved in the recruitment of new staff.

Praise team members and creates a positive working environment.

Ensuring all administrative and IT records are entered and updated correctly.

Providing prompt and accurate information on individual performance.

KEY SKILLS AND COMPETENCIES

Proven ability to manage through others.

Strong decision making and problem solving skills.

Able to motivate and lead others in a team environment.

Fair communication skill in verbal and excellent communication skill in written.

An ability to build rapport and trust quickly with work colleagues.

Able to priorities tasks and workloads in order of importance.

Track record of delivering results with deadlines.

AREAS OF EXPERTISE

Supervising

Ability to motivate people

Strategic planning

Commercial Awareness

Equal Opportunities

PERSONAL SKILLS

High performance

Delegating

Decision making

Organizing

ACADEMIC QUALIFICATIONS

S.S.C from C.B.S.E board

H.S.C from C.B.S.E board

BCA.

PERSONAL DETAILS

Pradeep Kumar Singh

Vill Gijhor, sec 53, noida

M: 971*******

E: *******@*****.***

DOB: 09/04/1990

Married: No

Nationality: India

HOBBIES

Chatting with friends.

Listening to music.

CONFIRMATION

I hereby declare that the above given information is correct to the best of my knowledge and I am

responsible for any type of discrepancy.

DATE: (Pradeep Kumar Singh)

PLACE: Signature

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