Customer Service Administrative Assistant

Cheselia N Cloud

**** * ******* **.

#G***

Houston, TX 77054

Home: 713-***-****

*************@*****.***

Career Overview

Hard-working, multi-tasking Executive Assistant with outstanding telephone,

scheduling and documentation skills. Committed and motivated with

exceptional customer-relation and decision-making qualities with a strong

work ethic, professional demeanor and great initiative.

Core Accomplishments

Calendaring:

. Planned and orchestrated all meetings and travel for Vice President and

Physicians.

Event Planning

. Successfully planned and executed corporate meetings, lunches and

special events for groups of 50+ employees.

Computer Proficiency

. Efficient on Epic and SAP software for hospital operation.

Multitasking

. Demonstrated proficiencies in telephone, e-mail, fax and front-desk

reception within high-volume environment.

Professional Experience

Office Secretary

November 2012-Present

Women's Specialist of Houston

Texas Children's Women's Pavilion

. Answer telephones and give information to callers, take messages, or

transfer calls to appropriate individuals.

. Verify insurance for procedures and surgeries.

. Proficient in Epic System.

. Schedule and confirm appointments.

. Complete forms in accordance with company procedures.

. Complete and handle medical releases.

. Compose, type, and distribute patient notes, routine correspondence,

and reports.

. Operate and update office logs.

. Locate and attach appropriate patient results to incoming

correspondence.

. Maintain scheduling and event calendars.

. Make copies of correspondence and other printed material.

. Establish work procedures and schedules, and keep track of the daily

work of clerical staff.

. Manage projects, and contribute to committee and team work.

. Maintain scheduling and event calendars.

Senior Administrative Assistant

July 2010-April 2012

Baylor College of Medicine

. Coordinated meetings with other department executives and served as

main liaison between VP and department chairs.

. Assisted in all areas of administrative work including data entry,

receptionist duties, file organization, research and development.

. Managed daily office operations and maintenance of equipment,

maintaining accurate records for all business supplies.

. Managed and operated VP daily calendar.

. Handled, processed and distributed confidential patient and student

information.

. Managed incoming and outgoing calls for busy executive office.

. Execute travel arrangements.

. Managed daily office operations and maintenance of equipment,

maintaining accurate records for all business supplies.

. Purchasing and Grants

Office Assistant-President's Office

April 2008-July 2010

Texas Southern University - Houston, Texas

. Maintained and prioritized daily tasks and projects including: call

logs, mail logs, appointments, travel, expense reports and general

errands.

. Assisted in all areas of administrative work including data entry,

receptionist duties, file organization, research and development.

. Provided support towards CEO and executive team in managing operation

workflow.

. Order office supplies and equipment for department.

. Standardized department filing system so secretarial staff could

easily locate information in any filing center.

. Serve as a liaison for student issues with office executives.

. Implemented paperless filing system.

. Distribute documents and correspondence to appropriate individuals and

departments.

. Maintained detailed administrative and procedural processes that

reduced redundancy and improved accuracy and efficiency to achieve

organizational objectives.

Co-Manager

January 2005-April 2008

Victoria's Secret

. Processed payroll weekly.

. Coordinated and interviewed employee hiring.

. Advised coaching and development for improvement.

. Oversaw daily sale operations for staff of 22 employees.

. Oversaw inventory and office supply purchases.

. Exceeded Sale Expectation.

. Provided efficient customer service to clients.

Education

Texas Southern University, May 2010

Houston, Texas

Health Care Administration

Bachelors of Science

Minor, Public Affairs

James Madison Senior High, 2004

High School Diploma

Houston, Texas

Volunteer Information:

City of Houston Fire Department, January 2010

Houston, Texas

Internship, special projects

MD Anderson, June 2009

Houston, Texas

Longevity Health Seminar

Texas Southern University, 2007-2009

Houston, Texas

SHEA- Student Health Executive Association

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