Manager Project

John Wu

Address: **** ******* **. **, *******, GA 30319

Email: ********@*****.***

Home: 404-***-****

Mobile: 404-***-****

Highlights

Over 13 years of deep, broad and solid payment product, program and project management experience, all

with industry leaders – Visa, FIS, First Data, TSYS, Accenture and currently, Xerox Payment Solutions.

A go-to and know-how resource with a can-do attitude and self-reliant work style in multiple payment

disciplines, who insightfully delivered strategic and pragmatic solutions to various payment chain participants in a

rapidly changing world of both traditional and emerging markets and technologies.

Core competencies and niche specialties include transaction optimizations, enterprise solutions, business

intelligence, operating regulations, PCI, business and regulatory compliance.

Proven track records of moving projects effectively in a cross-functional, multi-industry, and matrix-

organizational environment both as a dynamic contributor and as a matrix leader with effective collaboration,

facilitation, influencing and motivating skills.

Current, practical, forward-thinking, end-to-end and multi-disciplinary expertise of payment lifecycle from

conception to commercialization, and from conventional payment products to alternative payment solutions

including mobile, virtual, ecommerce, EMV and other emerging technologies.

Highly fluent in payment infrastructure, interchange architecture, and dispute resolutions as well as payments

applications, specifications and multi-industry standards.

Xerox

Product Manager- Payment Solutions (August 2012 – November 2013)

• Developed, executed and maintained Xerox payments product strategies that reflected compelling, differentiated

and sustainable offerings that were attractive to existing and prospective clients; and partnered with key

stakeholders to ensure these strategies were effectively implemented and supported.

• Exercised independent judgment in decision-making while ensure alignment with organizations

objectives. Consulted and collaborated with those who need to be involved, and promptly moved

i deas to decisions to actions, and communicated direction and progress t imely and accurately.

• Managed and enhanced mature product offerings, and created and expanded new product features

and functionalities. Defined business and product requirements and scopes. Created roadmap

p lanning and prioritization, as well as a cohesive approach to overall product deployment and

enhancement.

• Provided consultative product support and subject matter expertise to client-interfacing teams in

client meetings. Identified and remedied clients unmet needs and pain points throughout product

l ifecycle.

• Chaired multiple working groups focused on authorization optimization, regulatory compliance,

mobile payments and EMV migration. Conducted internal t raining on various aspects of payments

operations and authored best practices and periodical communication series to disseminate

i ndustry information, technology advancement and impacted products.

Accenture

Manager – Payments Practice (April 2011 – September 2012)

• Engaged as subject matter expert in a number of high profile mobile commerce projects, including:

ISIS Mobile Commerce, to help establish ISIS as a “game-changer” and innovator in the mass-market

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mobile commerce.

Canadian Mobile Payment Consortium, to help establish Canadian national mobile payment standards

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to accelerate mobile payment adoption.

Accenture Mobile Commerce Platform, to define and design an all-inclusive commerce platform that

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integrates and enhances payments, loyalty, rewards, mobile, and data analytics across ecosystems.

• Oversaw the integration of payment brands, mobile network operators (MNO), original equipment

manufacturers (OEM) and trusted service managers (TSM), and led the interactions among value chain

participants to create integrated business processes and solutions.

• Engaged broadly and actively with the payment networks, accredited testing labs, MNOs, OEMs and TSMs to

drive business and technical requirements, testing and certification process, and created a holistic ISIS Mobile

Testing and Approval Administrative Process, and Guidelines for both internal and external distributions

• Brought synergies cross wide range of resources to effectively manage timeline and dependencies to allow

break down complex mobile payment products to components, and to assemble qualified components into final

compliant mobile products

• Created documents on process flow and guide, vendor and product registration scheme, as well as product

strategies and platform definitions and requirements. Designed and defined ISIS Information Management

Systems to bring enhanced features of enterprise repository and change management tracking systems.

iCard Systems, Inc.

First Representative – Greater China Operations (November 2010 - April 2011)

• Conducted market research on Chinese payment infrastructure with a focus on Chinese prepaid ecosystem to

formulate actionable strategies critical to China business operations and revenue generations.

• Developed business cases and ROI justifications for new markets and new product implementations, as well

as platform integration and upgrade.

• Drove all aspects of business and relationship management including seeking partnership opportunities,

evaluating third party, supply chains and on-behalf-of service providers. Engaged in all business presentations

and negotiations relating to delivery, implementation, competitive pricing, interoperability, service level and

quality assurance, as well as legal and tax requirements.

• Established financial and operating targets, managed human capitals and Shanghai rep-office budget, and

drove alignments with strategic plans.

• Assessed Chinese card issuers, payment third parties, card and POS vendors, and merchants’ interest level in

issuing, marketing and processing an integrated prepaid card program in the greater China regions.

TSYS

Product / Relationship Manager – TSYS Loyalty & Prepaid (May 2007 – August 2010)

• Provided deep technical and thought leadership on payment schema and roadmap including project initiation

and prioritization, tracking and assessing progress against project matrix and milestones. Led brain-storming,

solution mapping, walk-throughs, check-point and lessons-learned sessions to enhance and enforce project

methodologies.

• Gathered, complied, maintained and disseminated industry information and business intelligence across

different functions and levels throughout the company, including company-wide email distributions, newsletters,

compliance alerts, classroom training, shared-drive repository, and other communication and enabling efforts.

• Validated and revised programs and policies in a highly complex business, IT, and regulatory contexts by

collaborating with various program and policy owners across value chains.

• Represented TSYS at various industry events including payments and cards expos, forums, and workshops.

Served as a primary liaison with payment brands on strategic initiatives, partnership opportunities, and operational

and tactical issue resolutions

• Contributed to the overall strategic formation of, and transition to, TSYS Prepaid including managing

payment network interfaces and system integration touch points, staging mass BIN conversions and program

conversions, architecting customized settlement hierarchies and back-office operations

• Defined and drove business enhancements to have expeditiously released multi-year backlog of compliance

mandates including major projects such as auto-substantiation, automated fuel dispenser (AFD) solutions, and

PIN-authenticated debit transaction processing best practices.

First Data

Technical Engagement Manager – Prepaid Solutions (December 2006 – May 2007)

• Delivered technical consultancy on prepaid solutions directly to a number of Fortune 100 clients including a top

online merchant, a major retailer’s payment system integration, and a global petroleum company’s card program

expansion.

• Defined product strategies and roadmap, engaged technically with clients from pre-contract (to influence the close

of the deal) to post-implementation (to transit the client to the designated account manager), and managed client

expectations throughout the product lifecycle.

• Identified and articulated client requirements, clarified and analyzed the rationales behind the requirements,

interpreted and illustrated the requirements to allow IT analysis and design, assessed and communicated project

feasibility, time-to-market, and other relevant considerations and oversights.

• Designed Conversion Requirement Document (CRD) and revised Business Requirements Document (BRD) to

streamline the business process and facilitate effective communications whereby drastically reduce

implementation lead time and errors.

Fidelity Information Services (Formerly, eFunds; Wildcard Systems)

Senior Project Manager (January 2006- January 2007)

• Managed multiple, significant, complex, time-critical, and troubled projects for major Asia-Pacific clients through

excellent execution of time, resources and relationship management

• Defined business and technical requirements of prepaid solutions leading to the launch of the first network-

branded prepaid programs in China, Australia, Singapore and New Zealand.

• Provided client-centric consultancy with native language proficiency and local cultural sensitivities to top AP

clients to drive satisfaction, retention and expansion, as well as to maximize up-selling and cross-selling

opportunities by leveraging, advocating and championing FIS host-based turnkey technology.

• Tracked and revised business and strategic plans to shorten project lifecycle as points of competitive

differentiations. Managed cross-functionally in the development and delivery of custom solutions including IVR,

web-interface, card fulfillment, and other application and enabling tools.

Visa, Inc.

Program Manager (July 2000- January 2006)

• Managed enterprise-wide, global-scale, high-profile projects of installation, conversions, maintenance and

enhancement for banks, processors, payment service providers in a high-volume, high-impact and high-

performance environment. (Top clients supported including First Data, FIS, Fiserv, Bank of America, Citi, JPMC,

and a few other top international issuers.)

• Delivered functional and technical consultations in support of clients business development, merge and

acquisition, processing optimization through tailored Web-Ex, in-person and on-site capability building.

• Translated technical specifications, operating regulations, system requirements and network capabilities into

actionable insights and solutions through proven practices to deliver customer realized values.

• Researched and documented the processing and reporting functionalities of VisaNet Settlement Services.

Designed and implemented complex custom multi-tier settlement hierarchies to satisfy client changing business

needs. Authored the VisaNet SMS Settlement BIN Procedures.

• Recognized as the SME throughout Visa to have managed and delivered major prepaid programs such as

Electronic Benefits Transfer (EBT), Visa TravelMoney (VTM) Flexible Spending Account (FSA) and money

transfer (OCT). Shared knowledge and expertise with Visa AP, EU and LAC on debit and prepaid program

implementations.

Education

MBA Fontbonne University, St. Louis, Missouri, USA

BA Shanghai International Studies University, Shanghai, PRC

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