Sales Manager

Christopher J. Gikas

Current: Permanent:

*** * ********** ***, **** B 1123 SE Rhone St.

Monrovia, CA 91016 Portland, OR 97202

971-***-**** *******@*****.*** linkedin.com/in/christopherjgikas

BUSINESS DEVELOPMENT CUSTOMER RELATIONSHIP MANAGEMENT

Accomplished Business Development Manager with diverse experience in

program / project management building and managing customer relationships.

Extensive experience in product marketing, growing and developing markets

in Aftermarket Services. Skilled in clarifying issues, advocating

solutions, mobilizing cross-functional support and facilitating decision-

making in complex situations. Excellent leadership, problem solving and

relationship building skills. International experience with clients in the

Americas, Europe and Japan. First-hand experience in: wind turbines,

aerospace manufacturing, HVAC, aircraft and airlines.

Expertise includes:

. Solutions Development and Sales Strategy, New Business Development,

Market Penetration / Expansion

. Forecasting, Strategic Sales Planning, P&L Management, Project / Budget

Management

. Contract Negotiation, Partnership Development

. Strategic Account and Market Planning, Acquisition / Expansion,

Relationship Management

. Technical and Business management expertise allowing for creative and

innovative and solutions

. Leadership and team building, creating cultures that empower individuals

and teams to succeed

PROFESSIONAL EXPERIENCE

C&S PROPELLER LLC (Leading MRO repair facility of C-130 & P-3 propeller

assemblies and accessories)

Sales & Production Manager, Covina, CA (Portland, OR) 08/2013 - Present

. Plan and manage the day to day operations of the production floor and

office personal achieving the monthly operations budget, utilization and

margin targets.

. Streamline the production flow through mapping of work cells process's;

address current and potential bottle necks.

. Integrated and developed team members to be cross functional in the

different work cells increasing available man hours per project.

. Monitored cost and quality of production; control inventory, raw material

handling and outside suppliers.

. Lead, develop and evaluate production/office staff of nine members.

. Develop and execute production schedules based on business demands.

. Establish and maintain contact with operators, brokers, agents and OEM's

using or supporting associated military and commercial propeller systems.

. Negotiate long term agreements with new and existing customers.

. Provide forecasts of overhaul/repair and components sales for assigned

product line(s)..

. Establish and revise pricing for all product lines meeting company profit

goals.

. Handle all customer complaints, problems and requests for information;

interfacing with Quality and Finance Departments.

. Develop annual and periodic forecasts for facility sales and departmental

budget/expenses.

Sales Manager, Covina, CA (Portland, OR) 2012 - 8/2013

. Established and maintained contact with operators, brokers, agents and

original equipment manufacturers using or supporting associated military

and commercial propeller systems. .

. Actively pursued and won new business; established NDA's with new

customers.

. Developed and maintain aircraft fleets, customer and competitor

databases; provide updates to Sr. Mgmt.

. Provided forecasts of overhaul/repair and components sales for assigned

product line(s)..

. Established and revised pricing for all product lines meeting company

profit goals.

. Created process for all RFQ/RFP received allowing timely responses to

requests.

. Coordinated and responded to customer complaints, problems and requests

for information. Interface with Production, Material, Quality and Finance

Departments.

Christopher J. Gikas Page Two

. Developed annual and periodic forecasts for facility sales and

departmental budget/expenses.

. Negotiated and shipped $450K of backlog

VESTAS AMERICAS WIND TECHNOLOGY COMPANY (Leading manufacturer of wind

turbines) 2011 - 2012

Business Development Manager, Aftermarket Services, Portland, OR

. Supported Aftermarket Group in achieving 90% renewals of Servicing

Agreements for 2011.

. Managed key customer accounts totaling $40 - $45M in annual sales.

. Project leader of Spares Group: grew spares business by 30% in 1 year;

streamlined ordering process with key non-service customers; developed

warranty procedure and policy.

. Product Manager for Condition Monitoring Services and Fire Suppression

System.

. Crafted 1st aftermarket fire suppression contract with key supplier,

valued at $5M in yearly sales, for both new turbine sales and retrofit

option.

. Finalized contract negotiations and managed replacement nacelle / rotor

to key non-service customer valued at $2M.

. Negotiated 1st Aftermarket Spares and Services Agreement with 3 different

non-service customers; total value between $6M - $7M annual revenue.

LADISH CORPORATION: PACIFIC CAST TECHNOLOGIES (Manufacturer of titanium

castings) 2007 - 2011

Program Manager / Key Account Manager, Albany, OR

. Re-negotiated pending contract with a 45% increase sales price and a 100%

increase in order quantity with key foreign company while improving

overall business relations.

. Led and managed major program win through reduced production lead times

meeting customers requirement; contract valued at $2.0M in 1st year with

repeat sales of $5.25M per year.

. Successfully resolved ongoing production issues at incumbent supplier by

reducing start up program lead-time by 40%; customer maintained their

100% on time delivery to end user.

. Negotiated strategic program win from incumbent supplier valued at $675K

per year. Customer awarded company "Supplier of the Year" for that same

year.

. Won key prototype program for Honeywell retrofit program to the Indian

Air Force; future total sales valued at $2.1M.

. Managed the successful completion of key program metrics by reducing

total production time by 35% and the overall lead-time from 20 to 15

weeks to meet customers updated delivery schedule.

. Key customers included - Boeing, Embraer, Goodrich, Spirit, Lockheed

Martin, Honeywell, MHI.

UNITED TECHNOLOGIES CORPORATION, Hamilton Sundstrand Division (Aerospace

OEM) 2001 - 2005

Customer Support Manager, Portland, OR

. Managed sales and marketing activity for key customers (United, AMR

Eagle, Horizon, Jazz, Mesa, SkyWest, Continental Express, Bombardier)

attaining $10.9M in annual sales.

. Identified and developed new business opportunities with existing and new

companies valued at $2.6M in annual sales.

. Primary interface between West Coast repair facility and Marketing Group,

$40M in annual sales. Successfully negotiated reduced turnaround time

with West Coast repair facility exceeding metrics by 25%.

. Negotiated long-term pricing agreements in excess of $3.0M per year

exceeding corporate goals by 20%.

. Facilitated successful resolution of all business issues within region

achieving "Beyond Expectation" assessment rating by customers.

LENNOX INTERNATIONAL INDUSTRIES (Manufacturer of HVAC equipment) 2000 -

2001

Territory Manager, Portland, OR

. Managed business operations and technical support for sales territory,

including commercial and residential accounts providing $3.6M in annual

sales.

. Identified trends and market requirements to strategically grow company's

market share by $100K.

Christopher J. Gikas Page Three

. Provided customers with business and technical training, improving

overall sales performance by 10%.

. Designed and implemented new dealer acquisition plan valued at $300K

meeting company's growth goals and objectives.

UNITED TECHNOLOGIES CORPORATION: HAMILTON SUNDSTRAND (Aerospace OEM)

1991 - 2000

Marketing Manager, Long Beach, CA

Business Manager, Long Beach, CA

Sr. Technical Accounts Manager, Long Beach, CA

Sr. Technical Field Representative, Montreal, Quebec

Assoc. Design, Manufacturing and Analytical Engineer, Windsor Locks, CT

. Analyzed, developed and negotiated new and expired contracts resulting in

sales of $35M over 5 years.

. Established "Awareness Meetings" for sales group and facility management

helping to achieve $35M sales objective.

. Captured strategic 5 year "Power-By-The Hour" repair agreement valued at

$17 - $20M with key account.

. Won 1st military contract on commercial based pricing and terms, valued

at $1.6M per year.

. Managed all sales activities in North America achieving $14M sales goal.

. Developed and managed market-based cost-reduction initiative worth $250K

per year for key customer.

. Designed customer-focused solutions in partnership with appropriate

departments resulting in improved product design and quality.

. Verified electronic component designs for thermal and structural

integrity using modeling and testing techniques.

. Improved manufacturing process for electronic components and cabling

EDUCATION AND PROFESSIONAL DEVELOPMENT

MBA, Purdue University, IN, and Ecole Sup rieure de Commerce de Paris, EAP

BS, Mechanical Engineering, City College of New York, NY

Graduate Studies, Mechanical Engineering, Reensalaer Polytechnic University

Staff Member Integration Team, ManKind Project

Shining Star Waldorf School, Business Advisor

Member, Safety Committee and Lean Team (Heat Shield Project), Pacific Cast

Technologies

Interest Based Negotiations, Mattford Group

Introduction Leaders Program, Landmark Education

Conversational German (read and write)

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