Customer Service Quality Assurance

Aaron D. Gray

**** ************ ** *** *

Richmond, VA 23228

Cell Phone: 301-***-****

E-mail: *********@*****.***

OBJECTIVE

To obtain an entry-level position as a Financial Analyst with a major bank or firm with the

opportunity to contribute to the efficiency of the bank or firm and to earn advancement through on-the-job

training.

EDUCATION

Virginia Union University, Richmond, VA 23228

Bachelor of Science Degree

Finance and Banking, May 2013

Mount Vernon High School, Alexandria, VA

High School Diploma, June 2009

Certifications

Six Sigma Yellow Belt Certified

PROFESSIONAL EXPERIENCE

SunTrust Mortgage, Richmond, VA

Foreclosure Consultant May 2013 – Present

• Maintain information into company database and insuring over 95% accuracy. Documents

sent to Quality Assurance for final review

• Analysis of all documents (Assignment of Mortgage, Substitute of Complaint and

Verification of compliance) being imported and exported into public records database

(Clarifire).

• Maintaining deadlines on loan turnaround

• Reviewing packet information for privacy information for removal.

• Imputing necessary on a shared spreadsheet.

• Coding in software such as MSP/Fidelity

Residence Inn, Richmond, VA

Auditor, April 2013 - Present

• Collect and analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or

non-compliance with laws, regulations, and management policies.

• Prepare detailed reports on audit findings.

• Examine and evaluate financial and information systems such as Fosse, recommending controls

to ensure system reliability and data integrity.

Richmond Ambulance Authority, Richmond, VA

Finance Intern, December 2012- May 2013

• Close month end activities in MAS 90/ Sage 100

• Prepare monthly bank reconciliations

• Prepare month end MS Excel spreadsheets

• Inventory physical processes

• Gather and prepare supporting documentation for annual audit and budget process

Food Lion, Richmond, VA

Customer Service Leader, June 2008 - February 2012

• Assisted customers with Western Union, money orders and equipment rentals

• Authorized customer returns, exchanges, check authorizations, voids and discounts

• Trained cashiers and new Customer Service Leaders

• Ensured cashiers receive their breaks and the front line was running smoothly

• Checked and balanced safe at the beginning of the shift

Counted cashiers’ register at the end of their shift

ACTIVITIES

• Vice President Of Sydney Lewis School Of Business Accounting Club Richmond, VA

• Membership Director of Phi Beta Lambda (Nu Chapter) Richmond, VA

• Virginia Union University Student

Ambassador

• Virginia Union University Orientation Leader (Summer 2012)

• Member of Men About Positive Purpose (MAPP)

• National Association of Student Affairs and Professionals (NASAP) Conference

o University of Maryland - Eastern Shore Ocean City, Maryland

• MIC Awards for African-American owned Businesses

o Suntrust Building Richmond, Va

ACTIVITIES

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