Customer Service Sales

Marcie Cleveland

315-***-**** ***************@*******.***

Objective To obtain a challenging position that will utilize my skills and experiences and which

will also provide me with the opportunity for growth and advancement.

Areas of Expertise

• Data Entry

• MS Office

• Customer Service

• Medical Claims

• Call Center

Experience

Sutherland Global 2012-2013

Customer Support/ Client Care

Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling

requests; maintaining database.

Handle customer contacts in a friendly, courteous and timely manner.

Represent a great product with confidence.

Demonstrate strong critical thinking and problem solving.

Answers inquiries by clarifying desired information; researching, locating, and providing information.

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions;

implementing solutions; escalating unresolved problems.

Michaels Beverage 2006-2012

Customer Service

Responsible for maintaining outstanding customer service as per company standards.

Assist in ringing up sales at register and/or bagging merchandise.

Assist customers with New York State Lottery transactions and running Lottery equipment per customer’s

requests.

Aid customers in locating merchandise.

Assist in completing price changes within each department.

Compare invoices to merchandise, and make payments to vendors.

Ensure that each customer receives outstanding service by providing a friendly environment which

includes greeting and acknowledging every customer.

Axa Equitable 2007-2008

Collections Analyst

Responsible for quality and quantity of work critical in meeting service expectations.

Compares customer and third party checks to source documents for completeness and accuracy.

Perform research analysis.

Data enter collection transactions into the Collections and Reconciliation systems.

Process certain non-financial transactions (address changes, billing updates).

The Hartford 2004-2006

Queue Process Examiner

Responsible for the integrity of the vendor file and ensure appropriate adjudication of invoices.

Perform online and telephone investigation of medical invoices and documents.

Determine correct vendor and specialty codes.

Determine correct claim, document type, provider name and billing addresses.

Customer Service.

Education

• Onondaga Community College Present

Health Information Technology

• Equal Opportunity Center

Awards Excellence 2005-The Hartford

Teamwork 2006-The Hartford

Equi-Best Recognition Recommendation 2008-Axa Equitable

Reference References are available on request.

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