Customer Service Management
Resume:
Melanie Simon
Poetry, Tx *****
********.*****@*****.***
OBJECTIVE
To obtain a position within your company that utilizes my achievements, skills, strategic thinking, and leadership abilities.
SKILLS PROFILE
• Excellent time management and prioritization skills
• Excellent customer service skills
• Excellent organizational skills
• Experienced handling NPI
• Experienced with multi-line phone systems
• Experienced inventory control specialist
• Proficient in Microsoft Office products
EXPERIENCE
Baylor Health Care System 5/2009-3/2013
Accounting Clerk
• Queue management
• Invoice management
• Verification/correction of tax exempt certificates
• Verification/correction of W-9s
• Stop pay management
• Mail processing
• Accounting liaison for interdepartmental lines of business
• Managed/coordinated courier services
Kelly Services-Baylor Health Care Systems 12/2008-5/2009
Receptionist
• Invoice management
• Answering/routing incoming calls
• Greeting Incoming Clients and personnel
• Verification/correction Tax Exempt Certificates
• Verification/correction W-9’s
• Stop Pay management
Family Dollar, Mesquite, Tx 02/2008-12/2008
Assistant Manager
• Managed personal/associate sales goals and deadlines
• Coordinated delivery of stock and processing of truck deliveries
• Responsible for performing all opening and closing procedures
• Managed inventory
Baylor Health Care System 2006
Externship
• Prepared Orders for pharmacists.
• Maintained and ordered stock supplies for department.
• Worked with order fulfillment via Pyxis machine.
• Aided pharmacists with I.V. preparations.
Lucent Technologies Discover Training 2000-2002
Office Assistant
• Data entry and scheduling of classes.
• Responsible for maintaining stock, shipping and receiving orders, and general filing of paperwork
ACCOMPLISHMENTS
Pharmacy Technician Diploma 2006
Remington College – Dallas Campus
• Honors: Dean’s list (GPA: 4.0)
• Perfect Attendance
CAPA Certified 2010
Baylor Health Care System
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