Project Manager
Resume:
Pothukuchi Manikya Sandan Kumar
Ph: 812-***-****
*************@*****.***
SUMMARY
A versatile and proactive team leader with more than seven years experience in Information Technology arena.
Seeking to associate with a team where my skills, experience and leadership would symbiotically add value to the
work place and help me grow in my career.
In a nutshell –
• Excellent leadership skills, proficient in managing teams and meeting the targets as per the requirements.
• Excellent & Proficient in the Inventory management system, implementing new processes as per the ITIL
standards and very proactive.
• Well capable of managing, installing, testing, and supporting Windows LAN/WAN, Wired/Wireless networks
and applications in multi-user environment
• Fluent in all LAN Topologies including Windows NT, Windows 2000, Windows XP/2003
• Experienced in Troubleshooting TCP/IP networks with TCP Utilities using PING, IPCONFIG, TRACERT, ROUTE,
NETSTAT, NETSEND etc
• Installation and Up gradation of SQL Server
• Strong skills in handling first line user communication in French and English languag e
• Competent in solution analysis, problem solving, information gathering, software simulations and
training
• Proficient in repairing, troubleshooting and upgrading Dell, Compaq, Toshiba, IBM, Desktops/Laptops, HP,
Compaq and Macintosh systems.
EDUCATION
Bachelor of Computer Application – 2002 University of Madras, Chennai, India.
Diploma in French – 2004 Alliance Française de Madras, Chennai, India.
Microsoft Certified (MCP) and Cisco Certified Network Associate (CCNA)
EXPERIENCE
Ness Technology Solutions Pte Ltd. (Singapore) February 2012 – September 2012
Roles and Responsibilities as a French Technical Engineer
Receipt and diagnosis of customer calls, creation of tickets on HPOV and first level resolution of incidents
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Coordination with Second level applications and regional teams for issue resolution
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Provide process a technical training for new helpdesk analysts
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Responsible for Quality audit for Voice communication
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Providing remote Desktop support for all the Simon and Schuster Users.
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Experienced in Troubleshooting TCP/IP networks with TCP Utilities using PING, IPCONFIG, TRACERT,
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ROUTE, NETSTAT etc
Support and configured remote users Laptops and Desktops to dial in to the Corporate LAN • Using Cisco
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VPN client
Supporting the user’s in MAC relate issues.
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Main point of contact for all the virtual user of France, Japan, Australia, USA, Canada and Mexico i n
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migration and post migration issues
Very Well versed in User creation level in AD as well as Operating system level and trained the same to
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my team.
• Very Well versed in doing remote registry and trained the same to my team
Very Well versed in AD technology and trained the same to my team
•
Made sure that Call made to the customers globally and providing the solutions issues related to AD and
•
the post migration Issues were done as per the requirement with proper CSAT
Initiated the documentation process in the client environment and made sure that it was well maintained
•
by the team
January 2006 – May 2011
Cognizant Technology Solutions
Windows Administration, Software Simulation and Application Packaging
Project: The Blackstone Group (19 Months)
My role in the below project was a project lead. I was the single point of contact
for any issues relating the project. I use to manage the account and handle a team
of 6 from offshore and onsite and get the technical work done. I was the sole
responsible person for designing the budget and the cost for the project and, present
it to the client and get the project signed. I was also involved in assigning costs for
every associate and extending the project. I was also involved in the new
infrastructure plan and implemented new policies for the client such as budgeting
for the machines and deploying them as per the requirement with the best
suggestions and the methods. I also played the role of Release Manager for Custom
Based finance applications and was involved in the life cycle of deployment. I was
overall playing a role of account manager and IT project lead.
Roles and Responsibilities as a Project Lead/Account Manager
I was handling a team of 6
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I was the in charge in guiding the team during the installation and configuration of Exchange server 2007
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Verifying all service requests recorded by the team members and track to completion
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Responsible for the deployment of Applications through Altiris and making sure to deliver by the team.
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Played a role of Release and change manager for custom based finance applications using Altiris
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deployment solution.
Scheduled the deployment life cycle for the applications and provided the SLA reports to the clients •
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SPOC for all the post deployment escalations.
Guiding the team over the technical aspects and making sure the client requirements are met.
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Responsible for the whole Active Directory of the firm
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Made sure that the Installed Custom based applications for the user’s and provided troubleshooting by
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the ram without any escalations
Proficient in Ghosting and large scale of Virtual Machines
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Provided clients with timely and accurate solutions
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Responsible person for Upgrading Active Directory 200 to 2003
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Played a major role in implementing and follow ing Quality process for the project
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Created a knowledge base portal in the client environment and maintained a firmed wide inventory.
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Initiated the documentation process in the client environment and made sure that it was well maintained
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by the team
Initiated the process of sending Weekly reports and PMR’s to the client.
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Made sure that my team provides remote installations of applications using the following tools like
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Timbuktu, Dame Ware, Net manager and responsible of maintaining the client sa tisfaction (CSAT)
Redesigning the complete Share Point for the client
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Testing the packages which are written visual basic and involved in firm wide deployments done by my
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team were tracked down and made sure that we met SLA (Service level Agreement’s) wi th the client.
Implemented and made sure that the team maintains the firm wide policies and standards for all the
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Applications
Project: Pfizer (06 Months)
My role in the below project was a project lead. I was the single point of
contact for any issues relating the project. I use to manage the account and handle a team
of 8 at the client site and get the technical work done. I was the sole responsible person for
designing the budget and the cost for the project and, present it to the client and g et the
project signed. I was also involved in assigning costs for every associate and extending the
project. I managed a separate database of all the benchtops and desktops available and
suggest the client with new machines as per the requirement. I was also writing basic sql
queries in order to maintain the inventory of machines and keep it up to date. I was sole
responsible and point of contact between the client and the offshore. I managed the account
and was responsible in increasing the staff and the profitability percentage. Roles and
Responsibilities as an Onsite Project Lead/Database Analyst
Was in charge of handling a team of 8 at Pfizer La Jolla Site
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Was a single point of contact between the client and the offshore team and made sure that my team
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provides installation and configuration of new and redeployed standard hardware and software following
standard operating procedures in the client environment?
Made sure that my team provide Scientists with updates on progress with IRMAC service request
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fulfillment and meet the SLA’s and maintain the CSAT.
My team log’s All IRMAC service requests, I use to manage those requests and make sure that they tr ack
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to completion
Do Lab Visits on a daily basis and made sure that all the policies were up to date.
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Was responsible for 1200 benchtops
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Was responsible in making my team Install custom based Scientific application for the scientists and
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provided troubleshooting
Was leading the team in providing Installation configuration, troubleshooting and support for Microsoft
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(MS) operating systems and applications, including MS Office McAfee & and Internet browsers
Was very proficient and also made my team deliver the job at the right time.
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Made sure that my team provided clients with timely and accurate solutions in Ghosting and large scale
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Desktop/Laptop software rollouts
Was responsible in the cost effectiveness in Upgrading Benchtops and maintaining the In ventory
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Hardware troubleshooting for IBM laptops and Benchtops
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Played a major role in implementing and following Quality process for the project
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Was responsible in Creating a knowledge base portal in the client environment
•
Initiated the documentation process in the client environment
•
Initiated the process of sending Weekly reports and PMR’s
•
Mt team use to provide remote installations of applications using the following tools like Timbuktu, Dame
•
ware, Net manager and the whole process was managed by me.
Troubleshooting and a providing solution to the PC’s connected to the Lab equipments by my team was
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guided by me and made sure the delivery of the job is done as per the requirement.
Created a new Inventory management system and track down facility of Assets, desktops, printers,
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Monitors etc… and redefined Asset tagging process for every asset, initiated a new process of delivering
assets and maintain a SLA’s and CSAT.
Project: Amex (06 Months)
My role in the below project was a project lead. I was the single point of contact
for any issues relating the project. I use to manage the account and handle a team.
I was sole responsible and the point of contact and had my team achieved the
migration project to 75,000 in the span of 3 months. I was primary person who was
involved in the budgeting and staffing designing analysis with the client and taking
the project ahead. I was also involved in assigning costs for every associate and
extending the project. I solely handled 10,000 virtual machines for migrations and
got an award. I was also responsible for deploying new desktops for high profile
users and suggested them the machines as per the requirement including the cost.
I was playing a role of account manager along with being a IT Technical Lead.
Roles and Responsibilities as an Onsite AD Administrator
Received “Spot” award for his excellent performance and increasing the profitability of the account by 30%
• Was responsible for a team of 12 who supported the entire AMEX User’s globally for the
post migration issues.
Main point of contact for all the virtual user of France, Japan, Australia, USA, Canada and Mexico in
•
migration and post migration issues
Very Well versed in User creation level in AD as well as Operating system level and trained the same to
•
my team.
Very Well versed in doing remote registry and trained the same to my team
•
Very Well versed in AD technology and trained the same to my team
•
Was the main person to Implement the ADS technology in AMEX, was involved in the migration
•
Made sure that Call made to the customers globally and providing the solutions issues related to AD and
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the post migration Issues were done as per the requirement with pr oper CSAT
Initiated the documentation process in the client environment and made sure that it was well maintained
•
by the team
Project: Logitech (09 Months)
Roles and Responsibilities as a Desktop Administrator Received
“Spot” award for his excellent performance
Designed and Deployed Windows 2000 Professional and Windows XP Professional Custom images
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Setup and configured Headquarter users Laptops
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Support and configured remote users Laptops and Desktops
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Proficient in Lotus Notes, Ghosting and large scale Desktop/Laptop software rollouts
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Played a role of Release and change manager for custom based desktop applications
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Upgrading User’s Laptop and maintaining the Inventory
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Hardware troubleshooting for Dell Desktop and IBM laptops
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Provided Installation configuration, troubleshooting and support for Microsoft (MS) operating systems and
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applications, including MS Office, MS Outlook, Lotus Notes McAfee & Symantec/Norton Virus
detection software, and Internet browsers.
Provided Solutions for all the Desktop Applications
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Support and configured remote users Laptops and Desktops to dial in to the Corporate LAN
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Using Cisco VPN client
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Provided clients with timely and accurate solutions
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Was given Spot Award for the performance
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Project: Simon & Schuster (18 Months)
Roles and Responsibilities as a Team Member
Receipt and diagnosis of customer calls, creation of tickets on HPOV and first level resolution of incidents
•
Coordination with Second level applications and regional teams for issue resolution
•
Provide process a technical training for new helpdesk analysts
•
Responsible for Quality audit for Voice communication
•
Providing remote Desktop support for all the Simon and Schuster Users.
•
Experienced in Troubleshooting TCP/IP networks with TCP Utilities using PING, IPCONFIG, TRACERT,
•
ROUTE, NETSTAT etc
Support and configured remote users Laptops and Desktops to dial in to the Corporate LAN
•
Using Cisco VPN client
ACS India Pvt. Ltd Sept 2004 – Jan 2006
Windows, PC Anywhere, HP Service center
Roles and Responsibilities as a Team Member
Provide French language support for all issues related to all the Desktop related issues
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Receive customer calls; diagnose issues relating to Desktops, Servers and other applications
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Troubleshooting and resolution at First level
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• Escalation to second level groups, coordination with them for issue resolution •
Provide customer updates and confirm closure of helpdesk incidents
Provided Support to the Application like QAD, Siebel.
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Support and configured remote users Laptops and Desktops to dial in to the C orporate LAN Using Cisco
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VPN client
Provided Support for the end user issues related to MAC OS X and resolutions.
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Slash Support India Pvt. Ltd Apr 2003 – Aug 2004
SMC wireless cards, NIC cards, Routers, bridges, Wireless Routers
Roles and Responsibilities as an Application Engineer
Provide French language support for all issues related to SMC network equipment including Routers,
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Switches and Adapters
Configured SMC Wireless Routers, NIC cards
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Receipt of Customer Calls, collection and logging of incident information
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Trouble shooting, First level diagnosis and Resolution
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Calling back customers for satisfaction surveys • Provided Support for the end user issues related to
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MAC OS X and resolutions.
References Available Upon Request
Contact this candidate