Surendra .

Mail id: acbg8w@r.postjobfree.com

Mobile no: 91-812*******

Obj100

Salesforce Crm/ Customer Relationship Management

Career Objective:

Having a ro un d 5 +ye a rs o f exp e rien ce in I T, a nd having 3 + yea rs o f expe rie n ce a s

S al e sforce Deve l ope r, ga in in g st ron g profe ssio n a l expe rien ce in CR M To ols like

S al e sforce CRM and Te c hnol ogie s like PhP,J ooml a, Apex,V is ua l Forc e, Javas cri pt.

Summary:

Having 3 + Ye a rs Expe r ien ce in CRM with S al e sforce . c om CR M, Cus tom

O bj ec ts, Re por t, Da s hboa rds, Apex Dat aLoader,ApexVisualforce .

Having 2 Yea rs E xp e rie n ce in P HP, JO O ML A, JAVA S CRIP T

E xpe rie n ce in Admi ni s tra ti on, Confi gur a ti on, Im pl e me nt a ti on a nd Su pp o r t of

S a le s fo rce CRM.

Having exp e rien ce in P ro du ct io n S up po r t & Ma int en an ce enviro n men t .

Implementation with Objects, Custom Apps, Page Layouts, Tabs, Validation Rules, Workflows,

Approval processes, Apex Classes Visualforce Pages.

Having good knowledge on developing Reports and Dashboards.

Develo p me n t usin g Im po r t wiza rd fo r in se r t, up dat e, of da t a f ro m Sa le sf orce . co m.

Use d it to rea d, ext ra ct a nd loa d da ta f ro m co mma sep a rat ed va lu e s (CSV ) f ile s.

P ro fe ssio na l E xpe rie n ce :

Wor kin g as S r So f t wa re E ng ine e r in Jkte ch n o so f t f ro m Feb 2013 to Till Dat ed

Wor ke d a s So f t wa re E ng ine e r in Se le ct So urce Int e rn a t ion a l fro m Jun 2012 to

Fe b2013

Wor ke d a s So f t wa re E ng ine e r in Te ch Mah ind ra Lt d fro m July 2010 to Jun 2012

Wor ke d a s So f t wa re Develop e r in Sa myu th a In fote ch f ro m Ju ly 20 08 to May 2010.

E du ca t io na l Q ua lif ica t ion s:

Ma ste r o f co mp ut er A pp lica t ion s f ro m Ma d ra s Un ive rsity, T. N – 20 08

Te ch n ica l Skills

Database MY S QL, SQ L Se r ve r, O ra cle

S FDC S a le sfo rce . co m CRM,, Ap ex Dat a loa de r.

Tec hnol ogie s

We b a ppl i ca ti ons HTML 4, X ML, JAVA S CRI PT,P HP

E clip se, Fo rce . co m I DE .

I DE Tool s

O per a ti ng Syste m Win do ws O pe ra t in g Syst e ms Fa mily

P ro je ct # 1

Tit le : O tte r Fe nc i ng

En viron me nt: Ap ex, Visua lFo rce, Pa ge layo ut s, Dat a Lo ad e r

Duration : Jun 2012 to Feb2013.

P ro je ct Syn op sis:

OTTER FENCING has been manufacturing, supplying and installing security fencing and gates

for close to 50 years, Otter Fencing are well respected within the industry, specializing in security Chain

Link and Tubular Panel fencing, gates and associated fencing materials; supply only or supplied and

installed, to comply with all relevant Australian Standards.

.

Role s & Re spo n sib ilit ie s:

Created custom Objects and also worked on Standard objects.

Data Migration using data loader

Accessing Accounts and Contacts from Salesforce Environment .

Involved in creating users, profiles and page layouts .

Created fields and objects for the Account Planning form

Created Workflow Rules, Tasks, Email Alerts for the application.

Generate Reports and Dashboards.

Developed Visualforce pages and classes

Import and Export the data using Apex Data loader and Import Wizard.

Surendra .

Mail id: acbg8w@r.postjobfree.com

Mobile no: 91-812*******

Obj100

Salesforce Crm/ Customer Relationship Management

P ro je ct # 2

Tit le : My I ce B e rg .

Clie n t : My I ce B e rg .

Environment : Users, Profiles, Data Loader, Page layouts,

Duration : Jun 2012 to Feb2013.

P ro je ct Syn op sis:

This project is mainly used to integrate the Salesforce Accounts and contacts into

MyIceberg .The entire website is developed in Php as part of Salesforce we have integrated

accounts and contacts of salesforce using Remote access, and created some

Reports and Dashboards

.

Role s & Re spo n sib ilit ie s:

Created custom Objects and also worked on Standard objects.

Accessing Accounts and Contacts from Salesforce Environment .

Involved in creating users, profiles and page layouts .

Created fields and objects for the Account Planning form

Created Workflow Rules, Tasks, Email Alerts for the application.

Generate Reports and Dashboards.

Developed Visualforce pages and classes

Import and Export the data using Apex Data loader and Import Wizard.

P ro je ct # 3

Tit le : Le ad Tra ckin g S yste m.

Clie n t : Tran s Un io n S .A .

Environment : Dataloader, WorkFlows,Page layouts,Import Wizard

Duration : Aug 2011 to Feb 2012.

P ro je ct Syn op sis:

This project is mainly used to build a TransUnion relational data base by generating

Reports on daily weekly monthly basis and viewing their market level accordingly by Providing valid

customers in getting new leads and make them view their reports based on Industry, Amount, closed date,

region and also providing genuine database by avoiding Duplication of records and making the end user to

view the data in read only process With Necessary Reports and dashboards

Role s & Re spo n sib ilit ie s:

Created custom Objects and also worked on Standard objects.

Designed Custom fields for all Standard Objects and Custom Objects.

Involved in setting up Profiles and assigning the Profiles to the users.

Developed Applications for creating users, profiles and page layouts .

Working with visualforce pages and Apex classes

Generate Dashboards.

Generate Reports.

Import and Export the data using Apex Data loader and Import Wizard.

P ro je ct # 4

Tit le : Ret ail S o lu t ion .

Clie n t : SWI P UK .

Environment : Import Wizard,Profiles,Workflows and Approvals.

Duration : Nov 2010 to May 2011.

P ro je ct Syn op sis:

Surendra .

Mail id: acbg8w@r.postjobfree.com

Mobile no: 91-812*******

Obj100

Salesforce Crm/ Customer Relationship Management

This project is mainly used to understand the overall company performance, turnover of the

company like stock, purchase, Inventory, Sales, Products, maintenance, receivables and profits. It helps

you in controlling expenses, decreasing costs and increasing your profits.

Role s & Re spo n sib ilit ie s:

Created custom Objects and also worked on Standard objects.

Developed Objects and Fields to support the custom functionality.

Developed Pagelayouts for all Standard Objects and Custom Objects.

Developed PDF.

Involved in creating users, page layouts and workflows.

Generate Dashboards.

Generate Reports.

Import and Export the data using Apex Data loader and Import Wizard.

P ro je ct # 5

Tit le : A ir liq u ide CRM.

Clie n t : A ir liq u ide Fra n ce .

Environment : Users,Workflows and Approvals, Apex Dataloader VisualForce.

Duration : Jul 2010 to Nov 2010.

P ro je ct Syn op sis:

A ir liq u id e is t he lea d ing I nd ust ria l & Med ica l G a s ma nu fa ctu re r acro ss E uro pe .

Th is P ro je ct d ea ls with imp le men t in g th e Sa le s & Ma r ket in g mo du le a nd Se r vice &

S up po r t mo du le of S ale sf orce . co m

Th e I m p le me n ta t ion o f th is pro je ct h elp ed t he Sa le s Rep s an d Ma rke t in g Use rs to

g en e rat e more reve nu e s by t rac kin g th e Cu sto me r S ale s f ro m a cqu isit io n un t il Se r vice

a nd man a g in g th e Cu st ome r Ca se s, Cla ims, Ma ste r Da ta Ch an ge s, Ou t lo o k I nte gra t ion

a nd mig ra t io n o f th e d at a fro m d if feren t L ega cy Syst e ms to Sa le sfo rce . The

I m p le me n ta t ion o f t h is pro je ct h elp ed th e Fron t O f f ice a nd ba ck o f f ice Use rs to Su pp o r t

Cu st ome rs ef fe ct ive ly a nd en sure s B u sin e ss co n t inu it y

Role s & Re spo n sib ilit ie s:

Created custom Objects and also worked on Standard objects.

Developed to support the custom functionality.

Created Relationships between Custom Objects and Standard Objects.

Involved in creating users, Profiles and Roles.

Configured Profiles, Roles, Layouts for the User

Developed Dashboards.

Developed Reports.

P ro je ct # 6

Tit le : Fine way Se cu rit ie s.

Clie n t : Qu a ta r Air ways (h t t p: / / www. f ine wayse cure. co m), Q ua t a r

Environment : PHP, JQUERY, HTML, CSS, JAVA SCRIPT, AJAX.

Da ta b a se : MY SQ L .

Duration : Dec 2009 to Apr 2010

P ro je ct Syn op sis:

This project was to create a content management part for the website designed by designers of

teksole. This is for a Qatar based company called fine way securities. We developed the admin section for

addition, deletion, modification of all kind of security cameras with its images, brand logos, description. And

also designed for products of various brands by categories for end users, we developed search engine for

end users for online shopping .

Roles & Responsibilities:

Handled the build & deployment activities in the project.

Developed different types of screens and web pages

Surendra .

Mail id: acbg8w@r.postjobfree.com

Mobile no: 91-812*******

Obj100

Salesforce Crm/ Customer Relationship Management

Developed different kinds of Reports like HR, Accounts, Circulation, Advertisement Inventory,

Purchase modules related reports.

Cre a t ing Da ta ba se, Ma n ag in g d at a ba se use rs, p e rmission s a nd imp le me n t in g

ch an ge s a nd up dat es to Da ta ba se if re qu ire d .

Supports three payment Gateways PayPal, Google Checkout, Authorized.net, and Direct payment

P roje c t # 7

Tit le : St a r Drivin g S ch oo l LTD.

Clie n t : Drivin g S ch oo l( ht t p: / / www.a llst a rd riving . ca ), Can ad a

Environment : PHP, JQUERY, HTML, CSS, JAVA SCRIPT, AJAX.

Da ta b a se : MY SQ L .

Du rat io n : Ap r 2 00 9 to Nove mb e r 2 00 9.

P ro je ct Syn op sis:

SDS (Terminal Information Management System) This is a LAMP(Linux, Apache, MySql, PHP)

based web application, aiming to provide full fledge platform for regulation of driving school. The

application has various new implementations and new logic for evaluating the real preparation of a

candidate for make them good driver with their driving license.

The application has two section one for admin and admin has many functionalities.The

functionalities are adding,editing and deleting of Events, Scroll, Schedules,

Testimonials,Headings,Packages,Courses,Individuals,CheckLists,PackageDetails,Certification.These

functionalities are visible to user side.The admin can create new sub dadmins and can give them some

rights.The second login is for users who comes to check their certification status, class timing details etc

Rol es & Re s pons i bi l i ti es :

Analyzing the requirements given by customer and preparing the prototypes out of it.

Coding Using PHP, MYSQL, HTML, Jquery, Ajax

Developed the Validation Logic

Involved in Unit testing

Analyzing the logs and Handling Support issues

P roje c t # 8

Tit le : Sa n so f t .

Clie n t : Sa n so f t Te ch no lo g ie s, ko lkat a

Environment : PHP, JQUERY, HTML, CSS, JAVA SCRIPT, AJAX, WORD PRESS

Da ta b a se : MY SQ L .

Du rat io n : July 2 00 8 to Ma rch 20 09 .

P ro je ct Syn op sis:

Sansoft is a web development company in Kolkata, India. It is engaged in development of e

commerce based customized web application, packaged software, and secured web hosting (windows and

Linux) and in all types of information technology related services.

.

Rol es & Re s pons i bi l i ti es :

Design, Development, & Testing.

Understanding the client requirement and make suggestion

Forum creation

Blogging, RSS Feed, Online Advertisement

Social Networking Sites Integration

Multilingual integration

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