Customer Service Administrative Assistant
Resume:
Sharon Renee Gatewood
Email: ************@**.*******.***
Summary of Qualifications:
• 15 + years Administrative Support, Program Coordinator, and Customer Service.
• Excellent leadership, communication, and organizational skills.
• Work well as a team player and independently.
• Efficient, loyal, and flexible.
• Work well under pressure.
• Hire and train new employees.
• Effective problem-solver
Professional Experience
Lead Executive Assistant, Marketing/Enrollment Coordinator
September 2006- Present
Advanced Technology Academy, Dearborn, MI
• Provide administrative support to middle school principal, counselor, and Dean of
Students.
• Promoted from a Paraprofessional to Administrative Assistant in 2007.
• Promoted from Administrative Assistant to Lead Executive Assistant 2011.
• Supervise all Administrative and Office Assistants.
• Manage Administrative Assistants, hold weekly staff meeting, attend Executive
Committee meeting.
• Manage and track yearly budget.
• Lead Marketing and Outreach Committee, created new student activities.
• Developed Leadership Transition Program.
• Organize graduation, student activities, dances, and prom.
• Provide stellar customer service to parents and community.
• Coordinate fundraisers and field trips.
Assistant Director of Fine and Performing Arts
January 2011-present
Advanced Technology Academy, Dearborn, MI
• Direct and coordinate concerts, plays, and musicals.
• Manage performing arts finances and ticket sales.
• Schedule performance and a variety of venues.
• Coordinate summer Fine Arts Camps.
• Organize travel and housing accommodations.
Secretary/Welcome Center Manager
October 2001- May 2006
Department of Student Affairs
Lawrence Technological University, Southfield, MI
• Served as the university’s Receptionist where I managed the main switchboard and hired
and supervised student assistants.
• Promoted to Secretary to the Dean of Students
• Processed payroll, check request, requisitions, and encumbrances.
• Managed and tracked department budget.
• Hired and supervised student assistants.
• Researched information and wrote policy for disability services.
• Made travel arrangements
•
Education:
Bachelor of Arts, English
Madonna University
Livonia, MI
Associate of Business: Henry Ford Community College
Dearborn, MI
Associate of Science: Henry Ford Community College
Dearborn, MI
Technical Experience
Proficient with Microsoft Word, Excel, PowerPoint, Outlook, Google Apps, Internet Navigation,
Tera Term Pro, Banner Web, Schoolmaster, and Power School. Operate two-way radio (Uniden
Systems). Manage Fax and Copier Machines
Volunteered as Public Relations Supervisor for JAGS Senior Softball Team 2005-2007
Certificate of Completion Diabetes Awareness Training April 2012
Certified National Evaluation Association Proctor August 2012
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