Sales Customer Service

Deborah Underwood

Northern Virginia, 225**-***-*** 2518 *********@*****.***

EDUCATION

Northern Virginia Community College, Woodbridge, VA “Information Technology Retraining

Program”. October 2012 Present

George Mason University, Fairfax, VA. B.A. Government and International Politics.

Northern Virginia Community College, Woodbridge, VA: Business Administration. GPA 3.0.

August 2007 December 2008

Brooke Point High School, Stafford, Va. GPA: 3.5 September 2005 June 2007

Employment History

• Educational Testing Services TOEIC Scorer: (2013): As a TOEIC scorer I was responsible

for rating spoken and written constructed responses for the TOEIC Program in order to

ensure fair and accurate scoring. TOEIC is an English language proficiency test for people

whose native language is not English. It measures the everyday English skills of people

working in an international environment. Today, the TOEIC test has become the worlds

leading test of English language proficiency in the context of the international workplace.

More than 5,000 corporations in 60 countries have used the TOEIC test and more than 4

million people take the test every year.

Fancy Hands Administrative Assistant: (2013): Handles a number of tasks for clients.

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Responsible for creating spreadsheets and databases, scheduling appointments, buying

online items, researching and summarizing reports, analyzing data and writing reports,

creating job descriptions, booking flights and hotel rooms, conducting quality assurance,

researching products and other services.

GoCalendars Sales and Retail (Temporary) Associate (2012): Responsible for opening

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store, bookkeeping, Inventory stock and requisition of new stock. Duties include

exchanging merchandise for customers and accepting returns also bagging or packaging

purchases. Also describe merchandise and explain use, operation, and care of merchandise

to customers. Ticketed, arrange and displayed merchandise to promote sales. Maintain

records related to sales, greet customers and ascertain what each customer wants or needs

pen and close cash registers, performing tasks such as counting money, separating charge

slips, coupons, and vouchers, balancing cash drawers, and making deposits.

• United Nations Refugee Fund ( 2012) Fundraising team member. Helped to support

refugees by raising funds to provide basic needs to refugees and particular persons in

poverty.

• EducateNCare Freelance tutor and teacher (2012): English as a second language

instructor. Created lesson plans and activities which were designed to assist students in

improving their English listening, speaking, and pronunciation skills.

• Independent Contractor Marketing and Sales Associate (2012): Marketing and sales

position. Used creative marketing strategies to sell companies products to the public.

Created effective social media campaigns to advertise products.

• Childcare Provided childcare to relatives and friends. From: September 2009 October

2010.

HONORS AND ACTIVITIES

Spanish National Honor Society From: 2006 2007. Academic Honor roll 2005 2008.

SKILLS

Proficient in Microsoft office and using the Internet

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Working knowledge of PowerPoint

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Ability to learn new software quickly.

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Exceptionally fast typing skills, able to type over 50 wpm

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Highly detail and results oriented

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Customer service.

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Social Media

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Data entry

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Languages

• Conversational ability in Japanese, Chinese, and Spanish

Certifications

TEFL Teaching of English as a foreign language.

TESOL-Certification in pursuit expected to be awarded the summer of 2013.

Contact this candidate