Human Resources Management
Resume:
STEPHANIE STEVENSON, SPHR
Detroit, Michigan 48215
*********.*********@******.***
http://www.linkedin.com/pub/stephanie-stevenson-sphr/4/410/9b7
HUMAN RESOURCES BUSINESS PARTNER
• Results oriented business professional with a twenty year track record of hands-on
involvement in Human Resource operations within progressive, information technology,
customer driven, and sales environments.
• Proven ability to contribute to and lead change that realigns organizational culture,
business goals and strategies.
• Leadership success in professional development, recruitment, compensation, employee
relations, retention, and incentive programs.
• Provides support for organizations and clients ensuring they have the right people in the
right jobs, and have implemented award winning employee health and welfare strategies.
• Developed high performing teams through leadership to support business partners in the
delivery of human capital solutions that result in a best place to work culture.
EXPERIENCE
QUICKEN LOANS INC. 2006-2009
Quicken Loans is headquartered in Detroit, Michigan, is the largest online retail mortgage lender
and the third largest overall retail lender in the United States.
AVP, Total Rewards 2009-2013
Led staff of 28 ( including 4 remote) HR professionals responsible for supporting HRIS, Payroll,
Compensation and Benefits functions for over 10,000 team members in all 50 states.
• Executed Employee Benefits strategy that shaped corporate culture and competed for
Best Places to Work recognition.
o Ranked on the top of Fortune’s Top 100 list for the past 10 years; employee rewards
and recognition contribute significantly to the rankings.
• Increased 401(k) participation from 89% to 98% within 3 years and improved 401(k)
balance by 100% by implementing strategies that increased deposits and participation.
Prevented failure of discrimination testing within 2 years of taking fiduciary duties.
• Conducted RFPs for benefits broker, health insurance vendor, and 401(k) record keeper
which resulted in substantial savings and reduced benefits cost, while negotiating for
increased features and service.
• Implemented company-wide financial and health wellness initiatives that exceeded
company objectives by 10% and exceeded benchmarks by 30%
Director of Team Relations 2006-2009
Managed team of 12 Employee Relations Specialist Responsible for coordinating and directing
the Employee Relations programs and functions.
KEYBANK 2003-2005
STEPHANIE STEVENSON, SPHR PAGE 2
KeyBank is a regional bank headquartered in Cleveland, Ohio and the 22nd largest bank in the
United States.
Vice President Human Resources
Delivered internal consulting services, leadership development and change management direction
to corporate and field staff of 4 divisions of business. Provided direction to and partnered with #
HR practitioners including recruiters, trainers, curriculum developers, and compensation and
compliance specialists.
• Appointed to align the culture of newly acquired entities with parent company and assist in
roll out KeyBank's culture transformation process.
• Served as internal HR Business Partner/ Consultant for senior executives of Champion
Mortgage, Key Home Improvement, Key Mortgage Services and SecoLink Settlement
Services. Collaborated on development of business strategy, reorganization, operational
improvements, human capital planning, leadership and management development.
• Drove the formulation and implementation of an integrated human capital plan in support
of the business strategy within client groups.
o Ensured alignment of human resources consulting, products and services with the
organization’s strategic direction and core capabilities.
o Provided coaching and tailored development plans for the leadership teams of the
client groups.
o Provided consultation in areas such as organizational effectiveness, organizational
climate, performance management, workforce planning, change management, and
recruiting and retention.
• Established offsite training and development events that focused on organizational and
leadership development, succession planning and culture transformation activities
THE CHUBB INSTITUTE 1994-2003
The Chubb Institute was a wholly owned subsidiary of Chubb Insurance, offered diploma
programs in the fields of Healthcare and Technology; headquartered in Parsippany, NJ.
Sr. Director HR Operations 2000 - 2003
Provided direction and support to corporate and field staff of 10 and leadership in all aspects of
the human capital management functions.
• Developed policy and directed and coordinated human resources strategies, including
recruitment, employment, compensation, and executive compensation, benefits, and
diversity and employee services while executing strategically aligned goals personally or
through direct reports.
• Supported the achievement of business objectives by managing the interpretation and
implementation of company operating plans and programs designed to create a diverse,
stable and productive workforce for the organization.
• Collaborated with managers and hiring leaders to improve individual department’s turnover
statistics.
o Reduced turnover by 10% by implementing and executing employee relations
policies and procedures
o Developed interview and training strategies to hire and retain “A” players.
• Provided leadership in the development and implementation of a long-term strategic plan
for recruitment and collateral to attract a diverse set of applicants.
STEPHANIE STEVENSON, SPHR PAGE 3
Developed Diversity and Inclusion training, Interview Skills training and Onboarding
o
strategy.
(The Chubb Institute continued)
Diversity Council Leader 2000-2003
Director of Staffing & Retention 1999-2000
New York Regional Human Resources Director 1997-1999
Staffing Manager / Recruiter 1995-1997
Career Placement Representative 1994-1995
FASHION INSTITUTE OF TECHNOLOGY / SUNY 1986-1994
Internationally recognized college for design, fashion, art, communications, and business in New
York, NY.
Career Placement Specialist
Provided job placement assistance and career guidance in making the transition from student to
working professional.
EDUCATION
SHRM – SENIOR PROFESSIONAL HUMAN RESOURCES (SPHR) CERTIFICATION
SPHR credentials signal recognized experts in the HR field
UNIVERSITY OF PHOENIX – PURSING BACHELOR SCIENCE IN MANAGEMENT
3.55 GPA Currently enrolled 4th Semester
FASHION INSTITUTE OF TECHNOLOGY /SUNY AAS MARKETING
Cosmetics, Fragrance, & Toiletry Marketing program
COMMUNICATION
2013 Southeast Michigan Workplace Wellness Forum Presenter
Implementing an Outcome-Based Wellness Program
2012 MarketWatch
Should you buy extra insurance from the boss?
LEADERSHIP
• MetLife Customer Advisory Board Member
• BCBSM Customer Advisory Committee
• Ultimate Software Talent Management Committee
• Go Red for Women Detroit Executive Leadership Team
• U.S. Chamber of Commerce Employee Benefits Committee Member
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