Customer Service Manager

katiE d. Milligan

**** ********** ****

Greensburg PA, 15601

**************@*****.***

M ILLIGAN 724-***-****

Education:

Bachelors of Fine Arts in Graphic Design May 2010

Seton Hill University, Greensburg, Pa

ProfEssional Qualifications:

Solved design problems with creative solutions

Attentive to detail

Developed excellent customer/client service skills through past work experiences

Ability to work at a fast pace and to meet deadlines

Work well independently or in a team

Designed logos, brochures, business cards, double spreads, menus, posters, book

jackets, CD covers and T-shirts

Developed and designed websites

Prepared, preflighted, and packaged digital files for prepress

Conducted basic finishing and binding procedures

Effective communications skills both verbal and written

Outstanding organizational and planning skills

tEcHnical skills:

Microsoft Word Excel Dreamweaver CS4

Illustrator CS4

PowerPoint InDesign CS4 Acrobat CS4

Photoshop CS4

Work ExPEriEncE:

shift lead Manager May 2012 Present

Walgreens, Greensburg, PA

Perform customer service; providing leadership to team members by communicating

daily tasks; creating warehouse and vendor orders; handling day-to-day cash functions;

managing call-ins, warehouse returns, and vendor returns for credit

Certified Photo Specialist September 2009 May 2012

Walgreens, Greensburg, PA

Operate one-hour photo lab equipment; act as a liaison with Fuji Lab Department to

troubleshoot problems; enter sales on the cash register; performed customer service;

maintained a current knowledge of new and existing products and services

Web Design Intern January March 2010

Express Mobile Diagnostic Services, Jeannette, PA

Developed and designed a new website with Photoshop, Dreamweaver and

Flash; launched the website live with FTP; photographed company pictures for the

website; attended progress meetings with senior staff

Graphic Design Intern May July 2009

Dimension X Marketing & Advertising, Jeannette, PA

Aided the production team on the development of concepts/content for

client projects in InDesign, Illustrator, and Photoshop; edited and cross-checked web

graphics and content in Joomla; attended employee creative meetings

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