Manager Customer Service

Address:

Near Ramada hotel sector **

Gurgaon (HR )

Email: ***************@*****.***

Mob: 075********

Shobhit Chauhan

Hospitality Industry professional - Operations - Customer Relations -

Maintaining inventory, cash/ control security procedures, supervise others

efficiently and coordinates their work.

Objective:

To utilize my positive attitude towards the development of your

organization and getting the best results by working as a family with only

one goal "SUCCESS".

Operations: Designing and executing procedures control system for

maintaining hygiene and quality standards.

Team Management and Training-: Managing the recruitment of team members,

conducting orientation programs for new joiners .Imparting appropriate

training to ensure profitability.

1 Potential

High level of adaptability, flexibility, commitment and honesty.

1 PERSONAL Profile

. Manager, with 7 years of broad based experience in the Hospitality

industry.

. Proven skills in administration, operation & maintenance,

inventory and quality control.

. A good communicator with strong analytical and interpersonal

skills.

. Advanced expertise in representing all facts of client services,

as well as business development.

. Excellent organizational skills with demonstrated abilities in

customer relationship management.

. Skilled administrator to the core with proven expertise in

enhancing personal and professional development of team members.

3 Professional Experience

Mc Donald's Duration: NOV_2005 TO JUN_2009

Floor Manager

Agra, U.P.

Responsibilities:

. Responsible to Restaurant Manager

. Inventory, cost control, food quality and hygiene.

. Maintaining food cost and running the store with prescribed

standards.

. Day to day planning, indenting & maintenance.

. Customer Relationship Management.

. Maintaining staff turnover, in-store training & cross training of

the staff.

. Local marketing and Event management.

4 Professional Experience Duration: nov_2009 to feb_2011

levis retail

Asst store manager

Jhansi, U.P.

Responsibilities:

. Responsible to area manager

. Inventory management, sales build up plans

. Maintaining store cost and running the store with prescribed

standards.

. Day to day sale planning.

Bharti Wal-Mart

Business development associate

Duration: feb_2011 to Jan_ 2012

Profile- the total job base in a market (field work) we are going to market

collect the orders from our member's

And delivered to own office, houses, and shops. Basically we are provide

the all FMCG products in one roof

Subway

Shift Manager New Delhi

Duration: feb_2012to 08_2012

Profile- A dynamic results oriented restaurant manager offering focused

leadership to drive sales and profitability in highly competitive markets

Consistently achieve performance goals through enthusiansn, tenacity and

initiative, which complement knowledge, expertise in.

. Team building, staff training

. Purchasing inventory management

. Quality assurance control

. Facilities safety management

. Customer service guest relationship

. Policies and procedures

. Continuous performance improvement

Noted for standing communications skills both with guests and staff resolve

problems quickly and ensure happy customers and happy employees.

Key Achievements:

. SETTING UP DELIVERY SYSTEM AND RELATED SOPS SUCCESSFULLY AS PER THE

INDUSTRY STANDARDS.

. DEVELOPED BIRTHDAY PARTY AND KITTY PARTY PACKAGES TO ENHANCE SALES

GROWTH.

. PART OF THE PROJECT TEAM & TRAINED ALLTEAM MEMBERS TO RUN THE

RESTAURANTS AS PER

Devyaani international( vaango)

GURGAON Duration: Sept. 2012 to Feb.

2013

As a shift manager

PROFILE

. Conduct briefings, share targets& updates with team members

. Supervises others efficiently and coordinates their work

. Assists in management of day to day operations y scheduling labour,

ordering and food supplies, and developing the restaurant team.

STILL WORKING WITH.. HOME CURRY (GURGAON)

AS A. ASST BUISENNIES DEVLOMENT ACCOCIATE Duration: June. 2013 to

still

WORK PROFILE.

. Ensure a safe working and customer experience environment by

facilitating safe work behaviors of the team.

. Plan a sales build up.

. Meet the new client and give the our company proposal

. Collect the daily customers feed back

. Handle the customer complain.

. Handle the damage

. Planning a everyday business

ACADEMIC QUALIFICATION

Date of birth : 25- July- 1983

Language : Hindi, English

LEVEL BOARD RESULT

Senior Secondary U.P Board Passed

Graduation Dr. B.R.A. University, Agra, India Passed

Hobbies : Travelling & Listening music

Shobhit Chauhan

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