Human Resources Manager

Laura A. Kletzien

**** **** ****** ***********, 870-***-**** *********@*****.**

Dr. Apt #C128 TN 37415 m

Performance-driven professional with a strong record of achievement in a

wide range of HR areas including compensation and benefits, policies and

procedures, performance management, employee relations, legal compliance,

and dispute resolution. Demonstrated ability to successfully partner with

other departments to achieve organizational and human resources objectives.

CORE HR SKILLS

Employment Law HRIS Technologies

Performance Management Organizational Development

Orientation & On-Boarding Employee Relations

Compensation & Benefits Program Development

Mediation & Advocacy HR Policies & Procedures

Management Coaching Staff Recruitment & Retention

Union Relations

PROFESSIONAL EXPERIENCE

SVP Human Resources

The Citizens Bank, Batesville, AR March 2010-September 2012

. Developed and implemented formal compensation structure, including

incentive comp

. Developed and implemented formal performance management process

. Developed, implemented, and maintained all personnel related policies

and programs

. Managed all HR functions including staffing, training, employee

relations, compensation and benefits, performance management, and

payroll for 160-200 employees across 11 locations.

. Strategic member of the Senior Management Team

. Completed all federally required reports accurately and timely (AAP,

EEO-1, etc.)

. Presented Human Resources results/updates to the Board of Directors

each month

Human Resources Specialist Officer

The Citizens Bank, Batesville, AR March 2009-March 2010

. Performed HR generalist duties for a bank with eleven locations and

over $500 million in assets

. Processed payroll for approximately two hundred employees

. Procured and implemented a new HR/Payroll system

. Responsible for all federally required reports (AAP, EEO-1, etc.)

. Created and maintained all job descriptions

Area HR Manager

Signature HealthCARE, Cleveland, TN, May 2008-August 2008

. Managed entire HR function for two Long Term Care facilities

. Supervised two HR Coordinators

. Introduced Flex Staffing to both facilities

. Managed staffing process in high turnover industry

. Managed FMLA, workers compensation, and unemployment claims

. Provided support and counsel to all employees and managers

Area Employee Relations Manager

Smurfit-Stone Container Corporation, Chattanooga, TN, January 2007-May

2008

. Managed entire HR function for five box plants

. Supervised two HR Clerks

. Developed a rapport with each local union at the three unionized

plants

. Managed all labor relations and employee relations issues

. Successfully refuted six EEOC charges

. Provided support and counsel to management

. Strategic member of the Tennessee Area Steering Team

HR Generalist

Georgia-Pacific Corporation, Green Bay, WI, August 2005-January 2007

. Performed reduction in workforce responsibilities in 2005 and 2006 in

both union and non-union facilities: employee emotion, severance

benefits, layoff benefits, TAA/TRA benefits

. Lead the Entry-Level Engineer (recruiting) Program for Green Bay

Operation

. Managed the 2006 SVR (Summer Vacation Relief) program

. Provided HR support to approximately 3,000 employees at 3 locations

. Lead the recruiting and selection process for hourly manufacturing

positions

. Facilitated new hire orientation

. Managed employee and labor relations issues: staffing, grievances,

investigations, mediations

HR Associate

Georgia-Pacific Corporation, Atlanta, GA, January 2004-August 2005

. Created and implemented an HR Audit for the Consumer Products

Division's facilities

. Created and implemented an electronic Employee On Boarding tool for

Atlanta and field based managers and employees

. Managed the 2005 Logistics Internship Program, including budget

. Co-managed the 2004 Consumer Products United Way campaign

. Assisted with employee relations events such as MLK Celebration,

Service Awards Banquet, blood drive, and Spring Event

. HR administration

*Note: During the periods of August 2008-March 2009 and September 2012-

present my occupation was stay-at-home mom.

EDUCATION/TRAINING

. Auburn University - Auburn, Alabama

> Bachelor of Science in Business Administration, Major in Human

Resources Management

. Organizational Psychology (Auburn University)

. HRIS: SAP, ADP, Ultipro

. Microsoft Office Suite, Visio

COMMUNITY INVOLVEMENT

. Relay for Life

. Go Red for Women (American Heart Association)

. March of Dimes

. Humane Society

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