Manager Sales

Dick Elpers

Plano, Texas

http://www.linkedin.com/in/dickelpers

214-***-**** ********@*******.***

PRODUCT MANAGER

Product Implementation, Vendor Management and Industry Research

Manager with 10 years experience in product management, identifying and

addressing customer needs and translating them into revenue growth

opportunities. Recognized for liaising and communicating across

departments, and building cohesive, strong teams to deliver results.

Product Management Project Management

Vendor Partner Management Contract Negotiations

Voice/Text/Data Roaming Services Mobile Handset Protection

Competitive Analysis Market Research

Customer Surveys Operational Improvements

Market Sales Incentives Product Roadmaps

Cost Control & Increased Revenue Product Redesign

PROFESSIONAL EXPERIENCE

METROPCS, INC., Richardson, TX 2003 - Present

Regional mobile provider of unlimited voice, text and data services

Product Manager, Roaming Services, Handset Protection, etc.

2005 - Present

Coordinated the development, launch and support of roaming and handset

protection services.

. Initiated MetroGuard activation pop-up screen which generated over 150K

additional service activations within the first 4 months, resulting in

$1.25M of additional revenue during subscriber's life cycle.

. Renegotiated handset insurance and personal contact backup vendor

agreements, resulting in a $4M - 5M increase in net commissions and fee

revenue per year.

. Coordinated development, testing and successful release for the

TravelTalk roaming program, partnering originally with Verizon Wireless,

utilizing Amdocs' ARC and billing platform.

. Managed negotiations, testing and launch efforts for Extended Home

roaming services. Partnered with 10 mobile operators, creating increased

roaming service value for MPCS customers.

. Expanded subscriber's services package by including 'Unlimited' SMS text

messaging with all roaming partners, creating additional value for MPCS

subscribers at no additional charge.

. Reduced International Long Distance (ILD) retail rates up to 75% to major

international calling destinations, by reducing ILD costs from

international long distance service providers.

. Managed expansion and automation of MetroFlash, an unlock phone program,

generating 1.5M new activations and handset upgrades, reducing handsets

subsidy costs up to $100 per activation.

. Increased MetroBackup activation rate from 3% to 15% within 5 months of

assuming product responsibilities, by establishing auto-activation APIs

and detailed market and store reporting.

Dick Elpers ********@*******.*** Page Two

Manager, Project Management

2003-2005

Coordinated project development life cycles for wireless services, data

service and payment services.

. Coordinated the successful launch of the Wired Plastic Stored Value

MasterCard, with one-touch wireless access linking the cardholder's

account to the subscriber's wireless phone.

. Launched @metro on Qualcomm's BREW platform to include ring tones, games

and information services to subscriber's phones, increasing revenue to

nearly $2M annually, while decreasing customer churn.

MID AMERICA MORTGAGE, INC., Plano, TX 2001 - 2003

Internet-enabled wholesale mortgage provider of conventional and government-

backed mortgages

Broker Account Manager

Managed expansion and support of new mortgage brokers and account

executives, and administered the mortgage broker database.

. Increased monthly mortgage loan closings by $20M, by generating broker

leads from state licensing websites, researching third-party database and

expanding the number of licensed states from 13 to 19 states.

. Enhanced website with addition of loan status, contract underwriting

status, and 'news' web pages, providing up-to-the-minute loan information

to brokers.

WEBLINK WIRELESS, INC. (Acquired by MetroCall Communications), Dallas, TX

1998 - 2001

Traditional paging and 2-way wireless data communications in North America

Sr. Account Manager, Carrier Services Division

Managed major account paging sales activity for GTE Select Services, GTE

Card Services and VarTec Communications. Developed promotional plans to

influence sales and identified new business opportunities by opening new

distribution channels and repositioning product.

. Increased Assured Messaging paging sales over 300% at Verizon, as a

result of conducting training and sales incentives at the call centers.

. Enhanced reporting of Service Level Agreements, resulting in receipt of

an "Exceeds" rating from GTE for 5 of the last 6 quarters.

. Coordinated account product and service roll out and training in call

centers, conducting sales forecasting and monitoring account sales

performance against promotional plans.

EDUCATION AND PROFESSIONAL DEVELOPMENT

AS, Computer Science Technology, ITT Technical Institute, Evansville, IN

Microsoft Office Suite Course, 2012

RECOGNITION AWARDS

MVP Award 4th Quarter '12, MetroPCS, Inc.

Vice-President's "Key to Success" Award, Weblink Wireless, Inc.

COMMUNITY VOLUNTEER

Church Men's Club, Past Officer

Carter Blood Care, Donor Council

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